Springfield, MA
... me, McLean, VA Helpdesk Support Specialist (May’2020 to June’2021) Assisted end users with application issues on their account and issues with the identity verification process. Facilitated with JIRA updates when necessary to address software issues ...
- Sep 07
Philadelphia, PA
... Premier Prizm Solutions: Helpdesk Supervisor April 4, 2011 – December 14, 2012 Helpdesk Supervisor at Premier Prizm Solutions, supporting in-house software via telephone and email for internal/external clients, using remote control tools to install ...
- Sep 07
Dubai, United Arab Emirates
... — Chennai, India Jan 2022 – Feb 2024 • Assisted in building practice frameworks and process guidelines for IT helpdesk operations, improving first-call resolution by 14%. • Supported data collection and trend analysis activities to flag service ...
- Sep 07
Madinat Khalifa North, Qatar
... • Ensure daily and monthly Helpdesk statistics report is created and submitted to management. • Administer & manage, active directory service for users & groups creation, deletion, suspension. • Arrange training session for newly hired technical ...
- Sep 07
Lagos, Nigeria
... MS Word, Google Workspace Operational & CRM Tools: Freshdesk, Amadeus GDS, CRM Systems, Operational Dashboards, Helpdesk Platforms Data & Analytics: Data Analysis, Performance Analytics, KPI Tracking Software CERTIFICATIONS & PROFESSIONAL ...
- Sep 05
Stafford, VA
... Mantech, Springfield, VA 10/1/2023 -Helpdesk Specialist Assist in providing technical assistance and support related to computer systems, hardware, or software. Respond to email or chat messages for customers seeking help. Walk customers through ...
- Sep 04
Austin, TX, 78701
... Helpdesk / Desktop Support Consultant (Contractor, On-Site) Artech Information Systems, LLC, Austin TX 11/2021 – 06/2022 Served as the lead on-site Desktop Support Representative (contracted to Kyndryl/ WPP/ Wunderman-Thompson) for a group of ...
- Sep 04
Ottawa, ON, Canada
... Helpdesk services contract, Secret, bilingual, New Computer Hardware setups, Account creations, Account Lockout & Password resets, Disposal of IT equipment, Roll outs of new IT equipment, Printers, IT equipment loan requests, Boardroom/Conference ...
- Sep 04
Karachi, Sindh, Pakistan
... EDUCATION Graduation – Commerce, 2006 Intermediate – Commerce, 2003 Matriculation – Science, 2001 PROFESSIONAL TRAINING & CERTIFICATIONS Ultra Helpdesk Person Certification – Unilever Pakistan CIT Certificate – Cyber Tech Institution BOS Training ...
- Sep 04
Miami, FL
... US Enrollment Services – Enrollment & Helpdesk Director Feb 2014 – Dec 2018 · • Directed daily SaaS support operations for 18+ healthcare clients, resolving 500+ user inquiries daily. · • Supervised Tier-1 internal helpdesk; implemented JIRA ...
- Sep 03