Las Pinas, Philippines
... As a Project Manager, Miguel was involved in the migration and transition of the SAP R/3 helpdesk of one of the largest thread manufacturers in the world, Coats. The support was moved from the client's location in Hungary to Manila. This also ...
- Apr 19
Wilmington, DE
... • Troubleshooting Multi-media applications • Troubleshooting Outlook personal mail folders aka PST files • Troubleshooting 3rd party media applications • Coordinating Helpdesk appointment for police officers to troubleshoot patrol car laptops and ...
- Apr 18
Atlanta, GA
... – Mar 2004 • American Red Cross – Phlebotomist Mar 2001 – Jun 2002 Professional Development • Fair Housing & Compliance Training • Advanced Graphic Design Techniques • Property Management & Leasing Strategies • IT & Helpdesk Support Certification
- Apr 18
Houston, TX
... • Documentation requirements • Customer Support • Business Analysis • Hardware troubleshooting • Network configuration • Helpdesk administration • Presentations and public speaking • Business Process Analysis • User Training • Client Needs ...
- Apr 18
Mumbai, Maharashtra, India
... • Improved helpdesk resolution time by 15% through process optimization and triage workflow improvements. • Handled OS imaging, software deployment, and user onboarding across Windows environments. KEY ACHIEVEMENTS n Maintained 99.99% uptime SLA ...
- Apr 17
Des Plaines, IL
... Provided technical support for Windows 10 and Windows 11 desktops and laptops, resolving OS- level, hardware, and application issues Client: Digital Realty/ Insight Enterprises Jan 2022 – June 2023 Senior Helpdesk Support Responsibilities Security ...
- Apr 17
Vietnam
... • IT Helpdesk RAG Chatbot: Deployed a locally-run chatbot utilizing RAG (Retrieval- Augmented Generation) architecture to assist employees with IT issues, ensuring data privacy and fast query resolution. • Health Insurance Data Automation: Automated ...
- Apr 17
Austin, TX
... * Worked with Helpdesk and Site techs in resolving critical issues. * Managed PDC & BDC servers on the NT Domains and performed user administration. * Involved in monitoring performance and tuning on application servers using various tools and ...
- Apr 17
Van Nuys, CA
... Technical helpdesk, phone, email and IM, desktop support, troubleshoot break/fix and resolve issues with laptops / desktops running windows. SQL Database maintenance, XML, HTML exports, install and implement software packages, Networking, Basic ...
- Apr 16
Jacksonville, FL
... •Migrated applications from legacy MFA to passwordless flows, cutting authenticationrelated helpdesk tickets by 30%. •Delivered 40+ new SAML/OIDC integrations using PingFederate, improving onboarding speed and reducing manual configuration work. ...
- Apr 16