Falls Church, VA
... • CompTIA Network+ • CompTIA A+ EXPERIENCE Computer Core – Sterling, VA June 2024–February 2025 IT Helpdesk Technician • Acted as the first point of contact for 10–20 daily inbound service requests coming in by phone, email, and ticketing portal; ...
- Jul 18
Accra, Greater Accra, Ghana
... Contributed to the development and standardization of IT Helpdesk Standard Operating Procedures (SOPs), improving consistency in service delivery and operational governance. Participate in IT improvement initiatives by collaborating with cross ...
- Jul 17
Centurion, Gauteng, South Africa
... Introduced and deployed a Facilities Helpdesk system for logging FM-related calls. Reviewed Contractor/Vendor contracts ito onsite staff numbers & achieved an R 1,5 million saving pa. Reason for leaving: End of a 1-year fixed-term contract that was ...
- Jul 16
Dallas, TX
... ●Setup of printers for users and transfer of data ●Maintained anti-virus software ●Performed remote support, and helpdesk support after migrations. ●Logged all activities, tracked numbers, issues, and updates in SerbiceNow and SharePoint ●Updated ...
- Jul 16
Rockwall, TX
... Proven track record of resolving complex customer issues, maintaining compliance with financial and healthcare regulations, and supporting technical systems through structured troubleshooting and helpdesk management. Highly skilled in CRM tools, ...
- Jul 15
San Antonio, TX
... EDUCATION Collin College 2020-current Associates of Applied Technology (BAT) Major: Cyber Security PROFESSIONAL EXPERIENCE Glory Global Solutions 2023 - 2024 Position: IT Associate Helpdesk Tier-II Collaborated with Tier 1 agents, field technicians, ...
- Jul 13
Jaipur, Rajasthan, India
... Core Skills Technical Support Operations IT Helpdesk Incident Management Network Troubleshooting Internet Connectivity Wi-Fi Troubleshooting TCP/IP DNS DHCP Static IP Dynamic IP Router Configuration Modem Troubleshooting VPN Windows macOS SLA ...
- Jul 12
Chicago, IL
... -Worked with Microsoft Office, Managed Workplace, ServiceNow, Secret Server, Bomgar, Jabber, and more YRC FREIGHT, Overland Park, KS 2020 - 2021 Helpdesk Support Specialist -Assisted drivers, office workers, and others with a wide range of technical ...
- Jul 12
Alexandria, VA
... UMWA HelpDesk Operator (Dec. ’94-Oct. ’95) Duties: Was responsible for the support of a health & retirement systems. Assisted with the production planning and the resolution of problems occurring within the data processing environment. Adjusted and ...
- Jul 11
Pune, Maharashtra, India
... Personal Projects Enterprise AI Helpdesk Automation Make.com, Claude API, Workflow Automation • Designed an enterprise solution that automated incoming support mail classification, priority routing, and structured summary generation via Claude API, ...
- Jul 11