Dallas, TX
... Proven ability to lead helpdesk teams, develop technical documentation and streamline workstation imaging and deployment. KEY SKILLS • Systems & Networking: Active Directory, Group Policy, DNS, DHCP, VPN, Remote Desktop, ipconfig, Trace Route, ...
- Jun 16
Houston, TX
... ticket management - Performed root cause analysis and process improvements - Achieved 95%+ CSAT and 102% sales targets Helpdesk Specialist Experis Manpower Group 2015–2020 - Provided technical support and incident resolution - Assisted onboarding ...
- Jun 16
Springfield, VA
... Mantech, Springfield, VA 10/1/2023 -Helpdesk Specialist Assist in providing technical assistance and support related to computer systems, hardware, or software. Respond to email or chat messages for customers seeking help. Walk customers through ...
- Jun 16
Massachusetts
... Look for ways to improve company’s processes to become more efficient and productive Maintaining Inventory for both Military and Commercial Material Kaman Aerospace, Bloomfield, CT Apr 2013 – May 2017 Helpdesk Analyst/ Telecommunication Technician ...
- Jun 16
Rock Hill, SC
... Pg 1 of 2 ANichols Resume State Farm Insurance Rock Hill, South Carolina 2015 -2016 TDS Help Desk Support Agent IT Department - Help Desk ● Provided first-level helpdesk support to internal associates for hardware, software, procedures and password ...
- Jun 16
Fredericksburg, VA
... Diagnosed and solved issues for the Army Knowledge Online (AKO) helpdesk project. Created and configured user accounts, IMAP/POP3 settings for MS Outlook, VPN connections. Provided account management and desktop support for all AKO and Microsoft ...
- Jun 15
Davenport, IA
... Triage of ServiceNow Incidents and work according to priority Break/fix duties as assigned for inventory items due for repair or upgrade Helpdesk Support Technician September 2009 – March 2010 Exceeded issue-resolution targets and achieved exemplary ...
- Jun 15
Philadelphia, PA
... Project Manager for Numara Footprints helpdesk system. Developed interface, custom reports, automated assignments, scripted reporting setups. Provide complex technical support & troubleshooting of all PC and web based products and services to SDI ...
- Jun 15
Milpitas, CA
... Aspiring Information Technology IT Helpdesk with strong understanding of technical support and troubleshooting. IT Support Specialist with hands-on experience troubleshooting Windows and macOS systems, resolving hardware and software issues, and ...
- Jun 14
Louisville, KY
... Help Desk Analyst / Sales Supervisor: Managed IT helpdesk operations, vendor relationships, credit decline processes, and a $1.4M annual IT asset budget across multiple DFS divisions. Electronic Data Systems (EDS), Plano, TX (10/1990 – 07/1997) — ...
- Jun 13