Durham, NC, 27704
JOHNNY ALCANTARA IT Support Networking Infrastructure Cybersecurity Raleigh-Durham, NC [Phone] [Email] [LinkedIn] PROFESSIONAL SUMMARY IT and cybersecurity professional with hands-on experience in enterprise helpdesk support, network troubleshooting ...
- Sep 01
Queens, NY
... CIBER INC., Edison, New Jersey March 2006 – March 2009 Team Lead-Helpdesk Analyst Lead Helpdesk analyst for the Sprint Account / French Helpdesk. Provided 1st and 2nd Level support for the Ciber Global Helpdesk. Worked on various projects including ...
- Sep 01
Toronto, ON, Canada
... Proven track record of managing teams of up to 25 agents, driving employee engagement, and maintaining high SLA standards in fast-paced enterprise and helpdesk environments. Expert at bridging the gap between complex technical requirements and ...
- Sep 01
Charlotte, NC
... Ensure issue logging adheres to IT helpdesk standards, resolving based on business priority Production Support Developer, New Breed Logistics Corporation 07/2005 to 06/2007 Managed real time SQL data for global transactions in a high volume ...
- Aug 30
Canal Winchester, OH
... youths with life skills, goals, and emotional regulation Collaborated with counselors, therapists, and team members weekly HelpDesk Support Specialist, Cox Communication, Columbus, OH 10/03 – 09/05 Answer incoming support calls and provides first ...
- Aug 28
Dover, DE
... Process, Supported EPIC GOLIVE via HelpDesk Tier level 1 and 2 Cerner Millennium Implementation Responsibilities Include: Supported Nursing Informatics, Clinical Informatics (Ambulatory) and Patient Accounting during testing and system validation. ...
- Aug 28
Washington, DC
... Customer Service • Customer Complaint Resolution • Documentation & Record Keeping • Order Processing • Helpdesk Operations • Communication & Multitasking • Following Policies & Procedures • Customer Follow-Up • Delivery Support • Team Collaboration
- Aug 28
New York City, NY
... SH.A.G.A SHPK Tirane, Albania IT Helpdesk Technician 10/2011 - 12/2016 • Provided first-level technical support to users via phone, email, chat, remote-access tools, and ticketing systems. • Diagnosed and resolved hardware, software, printer, email, ...
- Aug 28
Quezon City, Philippines
... enter Spain orders for our colleagues while they are offline • Doing some task for our Italian subsidiary System used : o Ekon o Intranet o Sales force o Freshdesk for ticketing Home Based-OPERATIONAL and HELPDESK SUPPORT Company : iTwin Pte.Ltd. ...
- Aug 27
Tampa, FL
... work, CBT, crisis management and signposting for additional support Period of travel - Australia Jan 2003 - Sept 2003 The Liverpool Echo and Daily Post Aug 2002 - Jan 2003 IT Support Helpdesk Help-desk call handler with a local newspaper. ...
- Aug 27