Decatur, GA
... Business Customer Service Representative II (Sales Wireless Technical HelpDesk); 2010 – 2012 Provided Tier II support to field teams and corporate clients for device, network, and account-related issues. Diagnosed service disruptions and opened ...
- Apr 15
Burien, WA, 98166
... Collaborated with the Helpdesk to document new onboarding and offboarding procedures. Contributed to the Workday Implementation Project by developing scripts to automate remote mailbox creation for new users. Assisted the implementation team in ...
- Apr 15
Kuwait City, Kuwait
... Skilled in Windows system administration, helpdesk support, and incident management.Proven ability to resolve technical issues, improve system performance, and ensure business continuity. Monitored daily IT operations, system performance, and ...
- Apr 15
Brooklyn, NY
... Relay, Rack Space, BitLocker, Blancco, Microsoft Data Eraser, Veritas (Symantec) Backup Exec, Acronis Backup, Remedy Helpdesk Management, Track-IT, Ivanti, Magic, Heat, HP Service Manager, Spice Works, ConnectWise, ServiceNow, LANDesk, Zendesk, ...
- Apr 14
Harrisburg, PA
... • Directed employees to the appropriate online helpdesk resources and provided step-by-step guidance for using the benefits website. • Retrieved and reviewed employee account information, including annual pay and payroll deductions, to explain 2006 ...
- Apr 14
Brooklyn, NY
... 2022 Covid Support Back to Work Daily helpdesk/ Desktop support for day to day operations For staff returning to work, desk configuration changes and relocations for 6ft distance Provided assistance with any remote connectivity issues with clients. ...
- Apr 14
Eastbourne, East Sussex, United Kingdom
... Handled over 70 telephone calls a day with the expectation of resolving 90% of issues during the call Performed shift work to ensure accurate coverage of the helpdesk duties for each client. IT SERVICE DESK ANALYST August 2020 – October 2021 ...
- Apr 14
Lansdale, PA
... optimize user guidance to reduce helpdesk tickets and increase task completion rates. ●Supervise contractor staff and junior government employees supporting engagement and communications; oversee Weekly Office Hours and coordinate with functional ...
- Apr 13
Anniston, AL
... Certification(s): Scrum Project Management Education Atlanta Metropolitan State College Atlanta, GA Information Technology AA March 2021 – Present Helpdesk Certificate degree with description of program of study while earning 30 college credits ...
- Apr 13
Dallas, TX
... Technical Helpdesk Support Specialist Black Hawk College 2008 to September 2010 Inbound and online technical support for online degree and student account software systems. Hardware tracking and repair record keeping and clerk work. Faculty ...
- Apr 11