Chicago, IL
... • Designed custom AngularJS widgets in the Service Portal for knowledge article search, SLA status lookup, and incident status check, improving user satisfaction and cutting helpdesk follow-ups by 30%. • Automated workflows for Incident, Change, and ...
- Feb 11
Budd Lake, NJ
... • Responded to end user helpdesk requests and escalated when necessary. • Performed proactive maintenance in response to monitoring alerts related to antivirus configuration, disk space, and backup failures. • Collaborated with project team on new ...
- Feb 11
Hyderabad, Telangana, India
... FUJITSU CONSULTING INDIA LTD — Pune, India Assistant Manager Apr 2007 – Mar 2010 • Managed 25-member internal helpdesk team for SAP AG and Fujitsu. • Conducted performance reviews and maintained SLA adherence. EARLY CAREER (1996–2007) • Nipuna ...
- Feb 11
Kampala, Uganda
... • Diagnosed and resolved complex LAN, Wi-Fi, and VPN issues for 5,000+ users, reducing related helpdesk tickets by 40% and increasing network uptime. • • Led Windows 11 Migration for 5,000+ endpoints, achieving 100% adoption and zero critical post ...
- Feb 10
Cuyahoga Falls, OH
... Experience The Educational Empowerment Group System Administrator 2024 - Present Autotask PSA administrator Field technician manager Helpdesk manager Microsoft 365 administrator Identity & Access manager (onboarding & offboarding) Asset procurement ...
- Feb 10
Vishwakarma Industrial Area, Rajasthan, India
... SUMMARY: Handling Front office helpdesk. Handling Customer relationship. Handling Domestic and International customer with different kind of services such as Room allocation, Telephonic queries, Check-in and Checkout operation, maintenance records, ...
- Feb 10
Manalapan, NJ
... , reducing complexity, technical debt, and consolidating the application landscape from 100+ systems to 30, reducing troubleshooting time by 50%, improving first-call resolution (FCR) to 85%, and lowering IT/helpdesk staffing needs by 20%. ...
- Feb 09
Ferndale, MI, 48220
... Developed and implemented standards to improve helpdesk management. Made follow-up outbound calls to clients as follow-up on issues unable to be resolved. Deployed service technicians for onsite repairs and resolving backend server problems. Trained ...
- Feb 09
Belleville, IL, 62223
... over $1,000,000 annual budget EDUCATION AND TRAINING Associate of Applied Science (AAS): Computer Information Systems - Helpdesk Southwestern Illinois College - Belleville, IL CERTIFICATIONS Microsoft Certified IT Professional (MCITP) MCITP: ...
- Feb 09
Atlanta, GA
... Turner Broadcasting - Atlanta, Georgia Helpdesk/DeskSide Technician- Production Support Specialist 09/2007 -11/ 2008 HelpDesk and DeskSide support representative supporting 15,000 Turner employees in a “one-stop-shop” for all technical needs for ...
- Feb 09