Fletcher, OK
... Contracts included course development, resident and overseas mobile training team instruction (secure courseware), doctrine development, IT helpdesk services/network administration, installation AV upgrades, knowledge management, FEMA emergency ...
- Jul 07
Dallas, TX
... Trained and mentored helpdesk staff, fostering skill development and career growth. Led seamless Exchange 2016 to Office 365 migration, enhancing communication efficiency and resolving email access issues organization wide. Administered Active ...
- Jul 07
Denton, TX
... Added pc’s to the proper OU via active directory, Add users and or PCs to MacAfee/Client Security Xerox Senior IT Helpdesk Lead Support Analyst Dallas, Texas October 2012 - March 2015 Support multiple business units, including ABC Radio and ...
- Jul 07
Chicopee, MA, 01021
... Helpdesk: answering incoming calls, documenting user issues, addressing software issues including Office365 (multi-factor authentication) MFA, Windows 10 login password issues, Office 365 installation, and admin support. For remote support utilized ...
- Jul 07
Rockwall, TX
... Created helpdesk support dashboards to monitor ticket metrics, including resolution times, ticket categories, and SLA compliance, enabling data-driven improvements in support operations. Leveraged advanced DAX calculations and interactive ...
- Jul 07
San Antonio, TX, 78201
... Insight Global – Conn’s HomePlus Level 2 Helpdesk Technician Jan 2023 – Nov 2023 Provided level two support for corporate employees, the collections call center, training department, work at home employees, and retail locations Deployed, setup, ...
- Jul 07
Lagos, Nigeria
... • Managed Tier 3 and Tier 2 IT support, utilizing helpdesk systems to track and resolve complex incidents. • Oversaw ICT procurement and equipment maintenance, including device repairs and deployment of end-user hardware. • Delivered third-line ...
- Jul 06
Kingston, Saint Andrew, Jamaica
... • Helpdesk support. • Tech support for management site (Moodle). • Make and receive calls. • Asset inventory. Wisynco Distributions Order man/ Ramp assistant • Packaged orders that were scheduled for delivery. • Restock item aisles if needed. • Load ...
- Jul 06
Stafford, VA
... Seeking to utilize technical skills in an IT helpdesk support position. Service Now Ticketing system. AREAS OF EXPERTISE Customer & Client Service Security + CND-CEH Vulnerability Analysis NIST Standard Network Defense AD and SDLC Network Management ...
- Jul 06
Anniston, AL
... - Anniston, AL IT Helpdesk Technician 2021 - Delivered first-line support for technical issues via phone and virtual helpdesk. - Maintained service ticket documentation and ensured timely resolutions. - Collaborated with cross-functional teams to ...
- Jul 05