Birmingham, AL
... Addressed Helpdesk calls for all company users, resolving hardware, software (Microsoft Office, Operating System), and printing issues. Installed, troubleshot, and integrated all printers into the network. Oversaw the maintenance and troubleshooting ...
- Jul 21
Kampala, Uganda
... Delivered comprehensive administrative and helpdesk support, encompassing data entry, systematic filing, and meticulous documentation for both staff and client inquiries. Quality Assurance Xclusive Uganda 01/2023 – 04/2023 Monitored and rigorously ...
- Jul 21
San Antonio, TX
... • Account Manager / Analyst for regional helpdesk processes to ensure ITIL standards, such as Resource, Risk, Problem Management, were being met. • Led the migration of various server platforms into Active Directory for Latin America. and ...
- Jul 21
Pretoria, Gauteng, South Africa
... Technical Helpdesk Support – Comb Communications (December 2011 –May 2013) Delivered level 1 and 2 technical assistance for over 500 end users and installers/technicians. Facilitated rapid resolution of user issues and forwarded more complex ...
- Jul 21
Lake Ronkonkoma, NY, 11779
ROBERT GAUTHIER IT Technical Support ● Field Technician ● Tier 1 Helpdesk Support Specialist 631-***-**** ● ********@*****.*** ● www.linkedin.com/in/rob-gauthier-216a35a3/ PROFESSIONAL SUMMARY IT Technical Support Specialist with 15+ years of ...
- Jul 20
Corona, CA
... issues IT SPECIALIST Aug 2012 – Aug 2019 Defense Contract Management Agency Carson, CA Handled Tier I/II IT support helpdesk tickets and inbound calls, utilizing ticketing systems and maintaining accurate Change Gear records Built and deployed ...
- Jul 20
Hyattsville, MD
... Streamlined testing workflows, improving device resale value by 10–15% Manage daily store operations, inventory, cash handling, and security procedures Helpdesk Agent (Tier 1) Westat – Maryland Sept 2020 – Nov 2020 Provided Tier 1 technical support, ...
- Jul 20
New Delhi, Delhi, India
... Skilled in maintaining accurate customer records in CRM and helpdesk systems (Zendesk), collaborating cross-functionally and remotely via Slack and Zoom, and resolving customer inquiries and complaints with a customer-first mindset. Proven track ...
- Jul 19
Ellenwood, GA
... Maintain accurate records in CRM and helpdesk systems. Build customer trust by delivering timely, friendly, and solution-oriented support. Consistently maintain high customer satisfaction ratings. Customer Support Agent Oceanic Essentials (E ...
- Jul 18
Chula Vista, CA
... CURAM HELPDESK – DATA INTEGRITY ANALYST Department of Health and Human Services January 2025 – August 2025 Utilize RECON/CURAM/MEDS/MMIS/SERVICE MANAGER to verify Medicaid/Medicare coverage for recipients. Perform system-of-record changes to read ...
- Jul 18