Savoy, IL
... Danville Area Community College, IL 61832 CERTIFICATIONS Course Careers Practical Helpdesk Professional (PHDP)2023 Certificate in Hands on Helpdesk Support functions and Applications. 2025 The Linux, AWS, Devops training program at Utrains.org In ...
- Jan 16
Minneapolis, MN
... adherence to processes - Perform software installation and troubleshooting to support manufacturing operations - Provide helpdesk support for technical issues within the department Education Hennepin Technical College Associate of Applied Science in ...
- Jan 15
Bowie, MD
... Micro Antivirus, Symantec Endpoint, C-Cure9000, Indigo Vision CCTV Collaboration/Ticketing Systems •Jira, Confluence, CA Helpdesk Manager, Skype, MS Teams, Remedy, Bomgar Remote Assistance, Service Now, New Relic Software Information and Content ...
- Jan 15
Celina, TX
... Served as client-facing IAM SME, collaborated with security, compliance, Helpdesk, HR, infrastructure, and application stakeholders. Mentored and guided L1/L2 support teams, reducing escalations to L3 by ~20% through training, improved Runbooks, ...
- Jan 15
Annapolis, MD
... Participated in early-stage ServiceNow rollout to track helpdesk incidents. 01/2012 – 04/2013 Created basic automation scripts using JavaScript to streamline data entry tasks. Shadowed senior developers and gained hands-on experience in ITSM ...
- Jan 15
New York City, NY
... Systems Support ●Installing and maintaining computer systems ●Troubleshooting hardware and software issues ●Operating helpdesk systems Radio & Satellite Communications ●Operating and maintaining radio, satellite, and secure communication systems ...
- Jan 15
Park Forest, IL
... • Provided 3nd level support on helpdesk calls for 500+ employees. • Created Helpdesk tickets using Remedy Helpdesk Software and MySQL Database. • Trained staff on software and PC equipment. • Setup VMWare PCs, servers. Traveled to 28+ sites in the ...
- Jan 15
Davis, CA
Aminata F Jones 678-***-**** *******.*****@*****.*** PROFESSIONAL SUMMARY Bilingual Helpdesk Analyst and Customer Service Technician with 10+ years of experience providing Tier 1 and Tier 2 technical support, system troubleshooting, and customer ...
- Jan 14
Columbus, OH
... Helpdesk Manager/ Facilities Manager Contact Us Communications Aug 2014 - Aug 2015 • Implemented and managed, multi-client proxy and firewall rules based on Group Policy and adhering to PCI requirements. • Managed a team of 15 people for both in ...
- Jan 14
Chicago, IL
... IT Helpdesk Morton, 2022-2025 ●Managed helpdesk teams across multiple sites, ensuring timely and white glove service and Training ●Implemented Fresh Service toolkits for automation in Onboarding, Offboarding, and Project and Asset Management. ...
- Jan 14