IT Helpdesk Technician & IT Support

Education

Bridgewater State University, Bridgewater, MA

Bachelors

GPA: 3.4

Work Experience

IT Helpdesk, Iron Systems/Sanofi, Framingham, MA 1/26-present

Image/wipe laptops and computers

Fill out tickets in ServiceNow

Troubleshoot basic hardware/software issues

Courier, Fedex, Randolph, MA 7/24-1/26

Plan and execute pickups within given time frame

Assist with warehouse activities

ensure the safety of customer packages

Deli Clerk, Shaw’s Hanover, Hanover, MA 7/23-7/24

Supported team in providing excellent customer service

Cleaned and maintained equipment and work environment

Organized and merchandise and handled cash

Worked in kitchen to prepare hot food at scheduled times

Freelance IT Contractor, Field Nation, MA 5/22-6/23

Replaced POS terminals, servers, cash registers, etc.

Coordinated, remotely and in person, with IT managers and business staff

Mailed/received parts necessary for fix

IT intern, South Shore Charter Public School, Hingham, MA 1/20-12/20

Installed and initialized new computers for the entire school before students could return

Repaired Computers and replaced computer components

Initialized tablets and computers and updated operating systems

Edited school paperwork in goggle sheets

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