Atlanta, GA
... including Technical Support, Data Center Operations, customer support/helpdesk.Troubleshoot trouble tickets. Manage and work tickets. Training new employees, Microsoft Office, Landesk, Active Directory, Jenkins, Helpdesk, PC Repair/Installation, ...
- Jan 12
Lecanto, FL
FRANKLIN HUGGINS Homosassa, FL 352-***-**** ***************@*****.*** Military Veteran LinkedIn: http://linkedin.com/in/franklin-huggins-009b57359 Cybersecurity Protocols Data Recovery Routing/Switching IT Troubleshooting Helpdesk Support Trainer ...
- Jan 11
Salisbury, NC
... CVS Caremark Helpdesk Agent- Optum 08/2010-03/2012 Started this job at entry level, it's my first Call Center working environment. My assignments included answering calls from pharmacies and Dr. Offices to help assist with getting individuals ...
- Jan 11
San Luis, CO
... Receptionist/ Facilities helpdesk AT&T Broadband 2000 to 2004 • Field all calls and route as necessary • Provide hosting services to waiting customers, clients • Provide miscellaneous office support using word and excel • Responsible for managing ...
- Jan 11
Denver, CO
... Reduced helpdesk tickets by 40% and increased employee satisfaction by 22% through designing a communications roadmap, including visual guides, video explainers, and real-time updates, amid a major corporate technology shift. Led cross-functional ...
- Jan 10
South Gate, CA
... • Recruitment of IT Helpdesk, IT Business Analysts, UX and UI Designers, manager of PR and communication, Social Media, logistics and more. • Deliver exceptional customer service to candidates and hiring managers by maintaining open communication, ...
- Jan 10
Washington, PA
... Innovative Electronics Corporation, IT Helpdesk Jan 2024 - Present • Coordinated with operational management to enhance warehouse workflows and strengthen IT infrastructure, improving operational efficiency. • Assisted in repairing and maintaining ...
- Jan 10
Dubai, United Arab Emirates
... • Coordinated remote and onsite IT support, managing offshore helpdesk teams in South Africa and New Delhi, ensuring SLA adherence. • Led IT onboarding and offboarding, including hardware procurement, licensing, access provisioning, and compliance ...
- Jan 10
Sicklerville, NJ, 08081
... CAMDEN, NJ Jan ‘23-June ‘24 HELPDESK SUPPORT INTERN • Designed and maintained ad-hoc Excel reports to track help desk KPIs (ticket volume, SLA compliance, first-response time, CSAT), using PivotTables, COUNTIFS, and Power Query for data shaping. ...
- Jan 08
Chandler, AZ
... Our team implemented the replacement SMS, MOM and Orion for the in-place helpdesk ticket system. Which was being replaced with a more robust ticketing system for their network needs? I used remote administration tools using NetApp VNC, MOM, ILO, D ...
- Jan 08