Mysore, Karnataka, India
... IT Helpdesk First Line Service Support Officer, Internship at University of Greenwich – Jan 2017-Mar 2017 •Providing technical support to staff, Lecturers, and students. •Conducting preventative maintenance checks of Audio-Visual (AV) and IT ...
- Mar 06
Bayville, NJ
... Equipment IT ASSISTANT MANAGER MITSUBISHI LOGISTICS AMERICA SEP 2011 - FEB 2013 CORPORATION New York, USA • Manage day to day helpdesk support for 100+ users • Project Manager for CargoWise Edi enterprise ERP implementation from AS400 based ACCES • ...
- Mar 05
Elmhurst, IL
... which regularly could not be done during normal business hours Working effectively in a multi-cultural work environment Provide 24X7 system support, ensuring 100% system availability, tier-3 support, helpdesk coverage
- Mar 05
Seattle, WA
... ●Tailored training content to address specific functionalities of the automated solution related to conventional mortgage, education loan, and syndicate loan processing for loan processors and loan borrowers for helpdesk support team ●Stored ...
- Mar 04
Philadelphia, PA
... CMD ●Ticketing Systems: Service NOW, HEAT, BMC Remedy ARS, HP Service Center, Dataprise, Track-IT, GroupLink everything HelpDesk ●Mobile Device Management MaaS360, Remote Support, Android, Blackberry and Apple iOS mobile devices ●Possess ...
- Mar 04
Skopje, Republic of North Macedonia
... - Network Administration (LAN/WAN) - Cisco Routing & Switching - Windows Server - Server Monitoring - Troubleshooting & IT Helpdesk - Hardware & Software Support - Remote Desktop Services (RDP) - Technical Documentation - Cybersecurity Fundamentals ...
- Mar 04
Washington, DC
... per Technical Writers direction · Any other activities as directed by Client Helpdesk Consultant RMW Associates, LLC June 2012 to November 2016 • Provide technical support for 100+ users and ensure proper maintenance of workstations, printers, and ...
- Mar 04
Phoenix, AZ
... ● Service Excellence: Executed a seamless helpdesk transition to an offshore model, maintaining a 97% CSAT score across 800+ monthly requests. 2008 - 2014 Better Edge Technology (IT Consulting) - President ● Founded IT consulting firm ● Scaled ...
- Mar 02
New York City, NY
... service helpdesk and IT infrastructure services, which enhanced team efficiency and service delivery TEAM LEAD, CUSTOMER SERVICE IT HELPDESK Mumbai, India · Sep 2006 - Jul 2007 • Directed IT service management for clients like BancTec, AT&T, A.P. ...
- Mar 02
Rockland, ON, Canada
... Oversaw an email helpdesk: researched solutions, updated the database with recurring questions.
- Mar 02