Gurugram, Haryana, India
... Leading and mentoring an 11-member IT Helpdesk team, ensuring efficient service delivery, SLA adherence, and user satisfaction. Supporting user onboarding and offboarding processes, including account provisioning, access management, and security ...
- Sep 16
New Delhi, Delhi, India
... Re-engineered the helpdesk escalation workflow, improving first-contact resolution rates by 25% and enhancing employee user satisfaction. Chaired weekly change advisory board (CAB) reviews to evaluate risk, eliminating unauthorized production ...
- Sep 16
India
... Experienced in managing VM- Ware servers, HP SHARP printers, and utilizing helpdesk ticketing systems.
- Sep 16
Navi Mumbai, Maharashtra, India
... Strong in IT helpdesk management, AD domain and mailbox provisioning, asset lifecycle and employee onboarding/exit processes. Adept at MIS reporting, SLA monitoring, ISP coordination and driving procurement compliance to improve operational ...
- Sep 15
New Delhi, Delhi, India
... Supported remote users through remote desktop and helpdesk tools. Maintained IT assets, inventory records, and hardware allocation details. Logged, tracked, and resolved incidents through the IT ticketing system. KEY PROJECTS Email Migration to ...
- Sep 15
New Delhi, Delhi, India
... Take part in Auditing (Internal) of all Helpdesk Desk reports. Conducting weekly team meeting to understand if any kind of problem they have. Provide leadership and management support to the Team. OMAXE Ltd, Delhi Network Engineer Sep 2008 – Apr ...
- Sep 15
San Diego, CA
... Professional Experience IT Consulting/Contract Thormax technologies-Jan, 2021-present Contract/Consulting Network, Cloud and Helpdesk. Cloud IT Manager: Thunder Funding- Carlsbad, California Dec, 2020- Jan,28,2021 Day to day support and design of ...
- Sep 15
Chicago, IL
... • Ensured technical support & services for networks infrastructures, cloud services, & Helpdesk. • Manage ERP and CRM migrations, ensuring compliance such as SOX, HIPAA, PCI, GDPR. • Strategically review workflows to reach maximum efficiency and ...
- Sep 15
Lagos, Nigeria
... Head of IT Chicason Group April 2017 – March 2020 · Lagos, Nigeria Lead a team of five IT professionals across infrastructure, cybersecurity, helpdesk, and software development units (Across Chicason Group) Orchestrated migration of Dynamics 365 ERP ...
- Sep 15
Zellwood, FL
... ●Conducted Windows 7 to Windows 10 migrations/Imaged computers for migrations and new employees Alorica/Dell, Lake Mary, FL Oct 2017-June 2018 Helpdesk/Customer service Technician ●Handled incoming hardware and software calls from DELL ProSupport ...
- Sep 15