IT Operations Coordinator - Identity & Access

REKGOPETSE MAEPA

Johannesburg, Gauteng +27-63-084-**** *****.*****@*****.***

Professional Summary

IT Operations Coordinator with 10+ years of experience delivering enterprise IT support, end-user computing, identity and access management, mobility services, and IT operations across healthcare, logistics, consulting, financial services, and public sector environments. Skilled in Microsoft Intune, SailPoint IIQ, Microsoft 365, Azure, Active Directory, IT Asset Lifecycle Management, Incident Management, and Enterprise Mobility Services.

Core Competencies

IT Operations Management • Identity & Access Management • SailPoint IIQ • Active Directory • Microsoft 365 • Azure • Exchange Online • Microsoft Intune • Endpoint Management • IT Asset Lifecycle Management • ServiceNow • Jira • Confluence • Vendor Management • Incident Management

Professional Experience

Abbott Laboratories IT Operations Coordinator Oct 2025 - Present

Administer user access management through SailPoint IIQ.

Manage iOS and Android devices using Microsoft Intune.

Coordinate Vodacom and Tangoe mobility services.

Support onboarding and offboarding processes.

Maintain IT Asset lifecycle records and compliance.

Administer meeting room technologies and printing solutions.

Provide 2nd and 3rd line support.

Supervise and mentor an onsite IT Intern.

DHL Global Forwarding Senior IT Infrastructure Technician Sep 2023 - Apr 2025

Delivered end-to-end infrastructure, endpoint, network, collaboration, asset management and escalation support.

C Steinweg Bridge Senior Desktop Technician Apr 2021 - Aug 2023

Supported Microsoft 365, Active Directory, Intune, Telephony, networking and collaboration platforms.

Deloitte IT Technician Aug 2017 - Mar 2021

Provided enterprise IT support across Deloitte Africa.

Earlier Experience

EOH Managed Public Sector - Desktop Support Engineer / Service Desk Analyst

Bytes Technology Group - Helpdesk Support Agent

Zurich Insurance - IT Engineer

LITSA - Technical Support Technician (internship)

Education

BCom Information and Technology Management, MANCOSA (2022-2024)

Certifications

Matric/ Grade 12, ITIL Foundation V3 CompTIA A+ CompTIA Network+ Technical Support NQF Level 4

References

Upon request

Contact this candidate