Cybersecurity Engineer, Cloud Engineer, Operational Technologies

KENNETH CAMPBELL

CYBERSECURITY & INFRASTRUCTURE ENGINEER

Knoxville, TN 865-***-**** ***@************.*** linkedin.com/in/ken-campbell-6737a3175

PROFESSIONAL SUMMARY

Senior infrastructure, networking, and security professional with 30+ years of experience across enterprise and managed-service environments. Deep hands-on background in network security, Microsoft hybrid infrastructure, multi-site networking, endpoint management, backup/recovery, migrations, and technical escalation. Experienced with Palo Alto Networks, Fortinet, Sophos, Cisco, Meraki, MikroTik, Microsoft 365, Active Directory, Entra ID, and PowerShell. Known for systems-level troubleshooting, ownership through resolution, clear technical communication, and the ability to coordinate complex efforts involving engineers, vendors, management, and clients.

CORE COMPETENCIES

Security & Network

Palo Alto Networks • Fortinet • Sophos • Cisco/Meraki • MikroTik • Firewall Policy • VPN • NAT • Segmentation • Routing • VLANs • DNS/DHCP

Microsoft & Cloud

Microsoft 365 • Entra ID • Azure • Active Directory • Hybrid Identity • Windows Server through 2025 • SharePoint • OneDrive •

Operations & Response

Security Escalation • Incident Coordination • Root-Cause Analysis • Remediation • Change Management • Technical Documentation • Vendor Coordination

Management & Automation

Datto RMM • Datto Backup • ManageEngine Endpoint Central • ConnectWise ScreenConnect • PowerShell • Scripting • Windows Administration

CERTIFICATION

Sophos Certified Engineer

PROFESSIONAL EXPERIENCE

ANNE ARUNDEL DERMATOLOGY, LLC Helpdesk Level 2 / Infrastructure Support 2023–Present

Enterprise infrastructure, network security, endpoint, telecom, and escalation support for a geographically distributed healthcare organization with 120+ locations.

Serve as a senior escalation resource for complex network, security, Microsoft, endpoint, and telecommunications issues; coordinate resolution with internal teams, carriers, vendors, MSPs, and remote sites.

Configure and troubleshoot distributed MikroTik and Meraki environments including OSPF, GRE, IPsec, firewall policy, NAT, VLAN segmentation, WAN connectivity, DNS, DHCP, and multi-ISP failover.

Investigate and remediate security-impacting infrastructure events including unauthorized or misconfigured network services, routing anomalies, firewall issues, endpoint problems, and configuration drift.

Administer Active Directory, Microsoft 365, Windows systems, hybrid identity, ManageEngine Endpoint Central, and ConnectWise ScreenConnect; develop PowerShell automation for remediation, deployment, upgrades, and operational support.

Create technical procedures, network standards, configuration documentation, implementation plans, and knowledge-transfer materials for infrastructure modernization and service transition.

Selected to remain after position elimination to provide critical knowledge transfer and implementation continuity during transition of enterprise IT services to a third-party MSP.

COMPUTER SYSTEMS PLUS / R.J. YOUNG Systems Administrator / MSP Engineer 2020–2022

Assigned engineer for 20+ primary managed-service clients within an MSP serving approximately 250 client organizations, while also supporting escalations and projects across additional accounts.

Managed Microsoft 365, Active Directory, networking, security, endpoint, server, cloud, and backup/recovery environments under full-service managed contracts.

Administered Sophos firewall and endpoint-security platforms, Datto RMM, and Datto backup/business-continuity solutions across managed customer environments.

Performed Microsoft 365 migrations and tenant administration including identity, SharePoint, OneDrive, and hybrid Microsoft infrastructure.

Handled complex infrastructure and security escalations, incident troubleshooting, remediation, change implementation, and vendor coordination across multiple client environments.

Planned and executed migrations, upgrades, infrastructure replacements, and security-related changes while maintaining documentation and minimizing client disruption.

AMSI-IT Systems Administrator / Network Engineer 2014–2020

Supported Toyota/Lexus of Knoxville and related organizations within a large automotive holding and management environment supporting 120+ dealerships.

Administered and supported Palo Alto Networks firewalls in a large distributed environment, including policy, NAT, VPN, routing, segmentation, logging, and traffic-flow troubleshooting.

Supported Cisco networking and Windows infrastructure across geographically distributed business operations; served as an escalation resource for complex network, systems, and security issues.

Participated in Microsoft 365 migrations and administration across hybrid environments, including Active Directory, Windows Server, SharePoint, and OneDrive.

Implemented infrastructure migrations, upgrades, systems integrations, and security remediation while coordinating with vendors, internal teams, and business stakeholders.

ADDITIONAL EXPERIENCE

2001–2014 Corporate Network Administrator, Network Engineer, IT Consultant, Systems Administrator, and Sales & Service Engineer roles spanning enterprise networking, Windows infrastructure, systems integration, field engineering, technical consulting, project implementation, and customer support.

1990s–2000s Progressed through technical and leadership roles in electronic and digital imaging systems, including field technician, field/service management, and Color Print Systems Engineer.

MILITARY TECHNICAL EXPERIENCE

U.S. Navy — Sonar Technician / Electronics Technician, 1984–1990. Advanced analog/digital electronics, high-power DC, control systems, signal processing, pneumatics, and electromechanical systems. Received a Letter of Commendation for independently completing a major sonar repair, alignment, and calibration effort that subsequently passed inspection with zero major or mission-limiting faults. Previously held a Top Secret clearance.

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