Memphis, TN
... • Assisted Helpdesk Team leader to provide Helpdesk static reports and other administrative outputs. • Participate as Project leader and as Staff in various projects related to helpdesk service improvement purpose.IT Support/Chemical OperatorAventis ...
- May 03
Conroe, TX
... oAdvised and guided users on technical matters, reducing helpdesk tickets by 25% and enhancing overall user proficiency in IT resource utilization. oDiagnosed and rectified issues in computer systems and peripherals, achieving a 30% reduction in ...
- May 03
Pine Bluff, AR, 71601
... Job involves helpdesk and desktop support. Customer call-ins. Heavy use of HP Service Desk and remote desktop. Installing software and hardware. Troubleshooting hardware and software problems. Cloning and deploying new PCs with new images to users. ...
- May 02
Hackensack, NJ
... Hackensack, NJ July 2020 – July 2023 National Director of IT Operations: 2021 – 2023 National Manager of IT Operations: 2020 – 2021 • Directed a team of 40 IT professionals to support day to day operations via helpdesk, desktop, and network. • ...
- May 02
Woodbridge, VA, 22191
... within a global leading organization with experience in IT/Cyber customer service and tier helpdesk, policies, procedures, installation, configuration, operation, implementation and troubleshooting of communication equipment, systems and networks. ...
- May 02
Fort Sill, OK
... – 666 Garland Place, Des Plaines, IL 60016 5/29/2009 PC/LAN Support – Position is secondary support to the Technical Helpdesk and provides phone coverage for internal / external end users. Support objectives and specific tasks including: Desktops, ...
- May 02
Des Plaines, IL
... Coordinate with third-party helpdesk vendors, ensuring optimal service delivery. Establish and uphold service level agreements (SLAs) to maintain high response and resolution standards. Negotiate contracts with vendors for technical support services ...
- May 02
Arlington, VA
... Provide oversight of IT support vendors while also receiving helpdesk calls and resolve questions and troubleshoot issues. Maintain IT documentation procedures, standards, best practices, and installations. Assist with AMEX and check payments to IT ...
- May 02
Lagos, Nigeria
... Provision of first level helpdesk support for product offerings. Receive document and resolve clients/subscribers complaints. Escalate clients/subscribers complaints as applicable to support desk. Telephone and marketing of product features and ...
- May 02
Calgary, AB, Canada
... § Provided comprehensive helpdesk support, resolving client software and hardware challenges remotely. Data Analysis/Incident Management § Managed and nurtured business client relationships, ensuring customer satisfaction. § Expertly diagnosed and ...
- May 01