Technical Sales Support & Maintenance Technician
Resume:
Mark D. Gardner
Weston, Wisconsin 54476
Email: ****.**********@*****.***
EDUCATION AND PROFESSIONAL DEVELOPMENT
Mid-State Technical College
CIS - Programmer/Analyst
Relevant Coursework: Microcomputer operations/Windows, Networking Fundamentals, Intro to Programming Logic, Business Math using Calculators, Oral/Interpersonal Communication
Northcentral Technical College
Mechanical Design
Courses: Materials of Manufacture, Autocad 13, Descriptive Geometry, Drafting, Intro to Psychology
WORK HISTORY
Piper Products, Wausau, Wisconsin June 2020 – Current
Technical Sales Support II
●Act as liaison between the company sales team, engineering and clients, providing information, service, maintenance, and repairs related to purchased equipment.
●Travel to on-site locations of equipment. Providing physical support as well as informational support to product operations.
●Online and telephonic support to customers in ordering parts and/or repair services for purchased equipment.
●Learning our product catalog relating to our customers' use of said product. Helping streamline support calls as well as proper use of equipment purchased.
●Coordinate repair sessions between third party technical support services and customers.
●Operating within the Accounting and Inventory systems to order parts for customers as well as parts needed for service sessions.
●Walking customers through proper use of equipment as well as proper and safe repairs of equipment if customer chooses to affect their own repairs to the equipment. This is mostly done over the telephone, but can sometimes be written out guidelines for proper use, repair and cleaning maintenance.
Nelson-Miller, Wausau Wisconsin April 2020 – June 2022
Maintenance Technician
●Examine and test machinery, equipment, components and parts for defects to ensure proper functioning.
●Implementation and upkeep of CMMS system for assets and building.
●Diagnose electrical problems and install and/or rewire electrical components.
●Assemble and maintain physical structures.
●Adjust, connect or disconnect wiring, piping, tubing and other parts using hand or power tools.
●Accountable for building and equipment repairs including contracting and scheduling outside services.
●Coordinates and participates in equipment installs or moves including contracting and scheduling outside services.
●Maintain inventory and order parts while keeping value in line with budgetary parameters.
●Assist Manufacturing Engineer with equipment builds and new process development.
Wausau Supply Co. Weston, Wisconsin November 2018 – April 2020
Electro Mechanical Maintenance Technician
●Provides emergency/unscheduled repairs of equipment during production and performs scheduled maintenance repairs of production equipment during machine service
●Diagnose problems to a component level, replace or repair parts, test and make adjustments
●Removes defective parts by dismantling devices; using hoists, cranes, and hand and power tools
●Fabricates repair parts by using machine shop instrumentation and equipment
●Perform regular preventive maintenance on machines, equipment and plant facilities. Interpret diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting malfunctions.
●Implement preventative maintenance measures.
●Maintain inventory of repair equipment and supplies.
●Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.
Gordon Aluminum Inc. Weston, Wisconsin September 2016 – November 2018
Maintenance Technician B
●Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, PLC, troubleshooting and repair of production machines.
●Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on engines, motors, pneumatic tools, conveyor systems, and production machines; following diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting malfunctions.
●Locates sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments.
●Fabricates repair parts by using machine shop instrumentation and equipment.
●Assist in the setup of ventilation, refrigeration and other systems and conduct repairs when necessary.
●Maintain heating and plumbing systems to ensure functionality. Inspect alarm systems (fire, protection) and schedule repairs when needed.
●Implement preventative maintenance measures.
●Maintain inventory of repair equipment and supplies.
●Provide emergency/unscheduled repairs of production equipment during production and performs scheduled maintenance repairs of production equipment during machine service.
●Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.
Window Accessory Company INC Weston, Wisconsin September 2013 – September 2017
Building / Machine Maintenance
●Responsible for all operations of production machinery. Preventative maintenance as well as any issues that machines might have during production.
●Perform any maintenance needed on the building structure.
●Research and order parts for machines, in cases of obsolete items, fabrication of parts is needed.
●Keep all electrical systems in working order.
●Light landscaping and yard work when needed.
●Material handling, from ordering supplies and parts to resupplying production floor utilizing forklift and/or pallet jack.
●Keeping all pneumatic, kinetic powered punch machines and electrical aspects of machines in proper working order.
WSAW-TV 7 Wausau, Wisconsin September 2006 –September 2013
Master Controller Operator
●Set up day to day Television programming implementing computer playback listing.
●Operate multiple satellite / internet receivers to capture video feeds for live and future air dates.
●Dub commercial and promotional content into a server based computer storage system providing content for analog and digital television broadcast.
●Working alongside other departments to ensure proper playback via logs, production content and listings.
●Coding and producing daily news shows into the Ross – Overdrive automation system.
●Administrating the playback systems for daily news shows.
The Closing Company Wausau, Wisconsin June 2008 – October 2008
Title Insurance Researcher - Contract
●Temporary position assisting the opening of a local Real Estate Closing / Title Insurance company.
●Research title tracks for Title Insurance purposes, either using online resources or physical searching using record books and tract at the Marathon County Courthouse.
●Working within Streamline Software to prepare files and paper work for Real Estate closing and other dealings.
●Day to day office duties in a small business environment.
●Fulfilling requests from Banks, Credit Unions and Real Estate agents for title information and research. Processing this information and making it presentable and understandable for their purposes.
●Creation and administration of company website and webmail server, along with purchasing and implementing new computers and local area network for a small office environment.
Saint Clare’s Hosptial - Weston, Wisconsin September 2005 – March 2006
Desktop Support - Contract
Client: TEK Systems – Appleton, WI
●Provide hardware and software support with new Ministry Health Care facility. Initial preparation through opening of location and continuation of customer support throughout Weston campus.
●Microsoft Windows XP wireless environment backed by Proliant servers running Microsoft Windows Server 2003 in an all digital campus.
●Troubleshooting issues reported through a HEAT customer service ticketing program. Hands on customer support along with remote work for satellite facilities.
●Support of all clinical applications, testing and implementation of future programs as required.
●Areas most often worked in are OR, ED, PACU and ICU Med/Surg.
Wausau Financial Systems Mosinee, Wisconsin November 2002 – September 2004
System Analyst / Implementation Specialist
●Building large and small networking systems used in remittance processing.
●Servers using Windows 2000 Enterprise, Desktop stations using Windows 2000 along with Windows XP Professional.
●SANS, WANS and CD archival systems from HP, IBM and Rimage.
●Initial setup and maintenance of payment processing hardware.
●NCR’s medium speed 7780 Transport and high speed Itran 8000 imaging transport.
●Setup and maintenance of payment processing software solutions.
●ARC conversion, Check 21, Optima3 IMS, Full page OCR, Web-based keying, Database tools and Analysis Suite.
●Setting up large and small networks using Windows 2000 Server and Windows 2000 / XP professional.
●Payment processing hardware support consisting of NCR’s medium speed 7780 and Itran 8000 high speed item processing machines.
This position required extensive travel. Most hardware and software were staged In-house and then later shipped and setup at clients business. Integration to existing systems along with customer training was done on location.
Stora Enso – Wisconsin Rapids, Wisconsin January 2002 – May 2002
Helpdesk/Desktop Support - Contract
Client: TEK Systems – Appleton, Wisconsin
●Provide support for North American operations consisting of 1000+ user base, implementing Microsoft Windows 2000 and Microsoft Office XP with offsite access via VNC using dial up modems and cable modems.
●Aid with the new rollout of Microsoft Windows 2000 sp2 from Microsoft Windows NT 4.
●Troubleshooting issues brought about by changing from a Lotus Notes 5 email environment to a Microsoft Office XP, Outlook environment.
●Provide hands on and phone support for the user base concerning Microsoft Office XP, with a major emphasis with Outlook XP.
●Hardware support due to complications brought about with the change over from Lotus Notes 5, to Microsoft Office XP, mostly concerning PDA and various laptop issues.
●Customer Service via help-desk software as well as remote software usage.
Banta Global Turnkey Plover, Wisconsin February 1999 – January 2002
Systems Technician 1
●Maintained and troubleshot a 150+ workstation LAN in a Windows NT environment including MS Exchange email servers, Windows NT file servers, and Windows NT print servers. Ran wiring for new Ethernet network segment, PBX, and security system.
●Implemented security system including video surveillance cameras.
●Troubleshot connectivity issues on network and PBX.
●Maintained network user accounts, including Windows NT accounts, AS/400 accounts, and Internet access accounts.
●Planned and implemented network hardware upgrades, such as researching materials and products, cost analysis, scheduling hardware installations, and training on any new applications or hardware as needed.
●Provided customer service via web-based helpdesk, telephone, and direct user interface via telephone and personal work at their workstation.
●Designed work for new building and existing building using Auto CAD 2000. This included actual designs of shipping docks, production floor work-flow planning, network wiring and planning, main office layouts, security issues throughout the building, parking lot layouts, product storage and efficiency flow.
●Played a role in a multimillion software and hardware implementation for IBM Lotus. This included team leadership with wiring the added networking segment, setting up PC’s and terminals in a productive layout and space implementation for more efficient assembly line usage.
Hard Drive Technician (Quantum Corp) September 1999 – October 2000
●Performed first level testing and diagnostics on all fallout from production lines.
●Compiling reports, paperwork, and all online procedures that needed to be implemented.
Quality Control February 1999 – September 1999
●Supervised the manufacture of hard drives and ordered components.
Skilled Assembly
●Contributed to all areas of hard drive manufacture: Assembly, Testing, Packaging.
●Assembled on Western Digital, Sygate, Quantum lines.
SOFTWARE / EQUIPMENT TRAINING
Clinical Application: Lastword, MARS apps, CCOW
Clinical Application: Lastword, MARS apps, CCOW
Operating Systems: Windows NT Server, Windows NT Workstation 4, Windows 2000, 2003, 2008 Server, Windows 10, Windows 7, Windows Vista, Windows 2000 Professional, Windows XP Professional, Windows 95/98, IBM PS2
Graphics Software: Auto Cad 2000/Ver. 13/14, Quark Xpress, Adobe Photo Shop, Adobe Illustrator, Adobe Studio 8, Autodesk 3ds Max 2010, Adobe Premiere Pro CS4, Adobe Acrobat Pro 9, Corel Draw. (Also setting up and running a four color printing press and all prepress work.)
Office Suites: Microsoft Office 2000, 2003, 2007, 2010, Microsoft Office XP, MS Office 97, Lotus SmartSuite 4 & 5, IBM Websphere.
E-Mail Servers: Microsoft Exchange Server.
E-Mail Clients: Microsoft Outlook, Lotus Notes, Mozilla Thunderbird.
Databases: Microsoft Access, MySQL, SQL Server, pypMyAdmin.
AS/400: J.D. Edwards ERP system, IBM AS/400 Client Access
Network Software: Hewlett Packard Jet Admin, McAfee Enterprise Anti-Virus Management Console, Microsoft Exchange Admin, Streamline Title and Escrow software, WS-FTP, PuTTY
Languages: Visual Basic, HTML, C++, PHP, ASP, CSS, Python.
Media Software: Sundance – Fastbreak, Segmentor and Media Prep, CGS Automation, Pathfire Digital Gateway, Ross Overdrive, Omneon Servers, Viz Trivinia Servers.
Maintenance Software: Fiix.
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