Network Administrator and IT Support Technician

OBJECTIVE

Successful network administrator with solid skills in configuring networks of different operating systems such as Windows XP. Utilizes active listening skills to verbally communicate with clients any system troubles or suggested updates. Also, excellent written communication to maintain accurate reports on computer servers and workstations. Bringing a 10-plus-year verifiable track record of configuring, managing, maintaining, troubleshooting, hardware and software configuration and information security of corporate computer networks.

Technical Skills

● Comptia A+ Certification Networking + Certification

●Microsoft products and Operating systems such as Windows XP

●Experience using administrative tools in WinNT 4.0 Server/Workstation and Windows 2000 Advanced Server to create Primary and Backup Domain Controllers, create Domain Forests, manage users and groups, and assigning rights/ permissions system center configuration manager (SCCM)

●Ability to design hierarchical network structures and assign subnet works over various physical media

●Extensive experience programming routers and switches, performing troubleshooting tasks for connectivity, speed, and packet loss issues

●Advanced Router/Switch knowledge such as managing and configuring boot image files, creating, and configuring VLANS, and writing Access Control List for security purposes

●Knowledge and experience using Routed Protocols: TCP/IP, IPX/SPX, and Apple Talk; Routing protocols: RIP, IGRP, EIGRP, and OSPF

●Extensive experience building, troubleshooting, and upgrading computers

●Proficient in reading blueprints with modular furniture assembly/disassembly, mounting/hanging TVs and artwork

Employment History

Cherry Bekaert IT Support Technician

March 2026 – May 2026

●Installed, configured, and maintained desktops, laptops, and other IT hardware.

●Supported Windows 11, macOS, and iOS devices, including software installation and system configuration.

●Diagnosed and resolved hardware and software issues to minimize downtime and improve end-user productivity.

●Troubleshot and resolved network connectivity issues.

●Managed and tracked support requests using the NexGen 1 ticketing system, ensuring timely issue resolution.

●Provided technical support to end users, delivering effective solutions and maintaining a high level of customer service.

GSD IT Support Technician

October 2024 – January 2026

●Install and configure: Install computers, routers, and other hardware

Maintain: Maintain computer systems, networks, and software

Troubleshoot: Diagnose and fix hardware and software issues

Update: Update software and systems

Train: Teach users how to use new hardware and software

Test: Test and evaluate computer networks

Repair: Repair computer hardware and other devices

Provide support: Help users with technical issues and answer questions

Vtech ADP Solutions

February 2024 – June 2024 IT Support Technician

●Install, mounting, configure, and maintain servers, printers, and other network devices

●Troubleshoot and resolve technical issues with servers, printers, and network devices

●Perform routine maintenance tasks, such as backups, updates, and patches

●Monitor server and printer performance, and optimize as needed

●Collaborate with other IT team members to resolve technical issues and implement new technologies

●Provide technical support to end-users, either in-person or remotely

●Document technical issues and resolutions in a ticketing system

●Stay up-to-date with the latest technologies and best practices in server administration and printing technologies

Corvus Consulting

December 2021 – December 2023 Server Technician

●Maintain, set up, and operate multiple computer systems and devices to ensure proper maintenance and security

●Server and server peripheral installation, configuration, and interconnection

●Maintenance of systems, workstations, and peripherals

●Work with IT staff and company employees to identify network or computer system needs as well as update trouble tickets, and run equipment tests

●Monitor computer systems for outdated software, potential virus threats, and performance

●Ensure systems are updated with current virus protection

●Diagnosed Cisco servers and maintenance

●Installed routers and switches

General Dynamics IT

October 2014- January 2017 Sr. System Administrator

●Provided Tier 2 Helpdesk troubleshooting service for customers

●Collected, logged, and implemented customer requirements/work orders, problem troubleshooting and customer support service support on all issues and problems related to the network and related elements (i.e.,) Microsoft XP, Microsoft Office, Windows 7, Lotus Notes, etc. Provided a total customer support service as a single point of contact for all issues relating to IT and IS services for a particular customer, using Active Directory and Administrator tools.

●Assisted customers with accounts and access request.

●Trained users and answered questions on IT related queries.

●Answered users' inquiries regarding computer software and hardware operation to resolve

problems, including requirements originating from a field location.

●Entered commands and observe system functioning to verify correct operations and detect errors.

●Oversaw the daily performance of computer systems.

●Maintained records of daily data communication transactions, problems, and remedial action taken, and installation activities.

●Updated and communicated with users concerning problem improvement.

●Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

●Monitored events and performed corrective actions according to documentation.

●Escalated incident reports to required groups and monitor as defined in SLA.

●Trained new employees on customer’s Service Management system.

●Attended monthly and weekly meetings related to contract and duties.

Lockheed Martin Corporation

2002-2011 Technical Field Specialist

●Troubleshot and resolved computer problems

●Built and upgraded systems

●Installed software and hardware equipment and performed general maintenance for customers

●Coordinated the logistics of technology requirements and set-up during multiple office relocations

●Reduced technical resolution turnaround time to ensure a proficient workforce

●Recorded daily updates in company database system giving detailed status reports on job requests

Systems Analyst

●Collected information to analyze and evaluate existing or proposed systems

●Researched, planned, installed configured, troubleshot, maintained, and upgraded operating systems.

●Installed OS for single and dual boot workstations VMware systems for deployment.

●Updated all group policies to assure equipment performance.

●Worked as a team member with technical staff to ensure connectivity and compatibility between systems

●Maintained system documentation

●Documented system problems and resolutions for future reference

System Sanitary Technician

●Coordinated package and removal of all client’s systems

●Database entry for systems sanitation process of Hardware/Software

●Resolved client technical problems and provided maintenance of system

●Performed and recorded safety removal and disposal of processed equipment

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