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Customer Success & Technical Support Leader in SaaS EdTech

Vadodara, Gujarat, India
... Helpdesk Support Engineer Ahmedabad Sep 2009 – Dec 2010 • Provided IT support for Gujarat Government Pension Department. • Resolved system, hardware & software issues. CMC Limited User Support Engineer Mumbai Oct 2007 – Jun 2009 • Supported HDFC ... - Mar 21

Business Process Analyst & Project Leader

Quezon City, Philippines
... ● Setup & managed support teams (helpdesk) servicing local & North America/Canada branches ● Delivered an updated food delivery system for all 6 brands including systems integrations, e.g. payment gateways, call centers ● Led team collaborating with ... - Mar 20

IT Systems Administrator with 6+ Years Experience

Montgomery, AL
... Army – Camp Buehring, Kuwait (Deployment) June 2022 –April 2023 Information Technology Specialist Served as the Brigade S6’s Helpdesk NCO Verified and maintained customer Active Directory accounts in compliance with PHCE User Account policies. ... - Mar 20

Multilingual IT Help Desk Specialist with Customer Focus

Havirov, Moravian-Silesian, Czech Republic
Davide Capone Experience IT HELPDESK SPECIALIST Kyndryl, Prague **** - ******* Providing support and troubleshooting for computer systems and various technological equipment. Managing four distinct accounts, ensuring high-quality assistance. Using ... - Mar 20

Critical Facilities & Data Centre Operations Manager

Centurion, Gauteng, South Africa
... Introduced and deployed a Facilities Helpdesk system for logging FM-related calls. Reviewed Contractor/Vendor contracts ito onsite staff numbers & achieved an R 1,5 million saving pa. Reason for leaving: End of a 1-year fixed-term contract that was ... - Mar 20

Certified Scrum & Agile Professional PM

Rockville, MD
... Provided recommendations for training and helpdesk purposes. Provided existing workflows illustrating future roles and personas. Transformation of AI Documented requirements in Backlog matrix. Developed user stories for various scenarios. ... - Mar 19

Information Security Analyst - RMF & NIST Expert

Boston, MA
... EDGIO DATE DECEMBER 2023 Helpdesk Support Specialist • Performed technical troubleshooting with an enterprise environment including systems crashes, slow-downs and data recoveries • Performed ongoing security monitoring of all systems for intrusions ... - Mar 19

Desktop Support Analyst - IT Helpdesk Specialist

Leander, TX
... SKILLS: ●Tier I & Tier II Technical Support ●Windows OS (7, 10, 11) & Microsoft Office Suite ●Hardware Troubleshooting & Replacement ●IT Helpdesk / Ticketing Systems (ServiceNow, Jira) ●Software Installation & Configuration ●Network & Peripheral ... - Mar 19

Executive Administrative Assistant Resume Title: Senior-Level EA for

Queens, NY, 11373
... Oversaw helpdesk system and internal service requests. Supported HR with confidential file management and document organization. IQVIA (Healthcare Consulting) – New York, NY (Aug 2017 – May 2018) Administrative Assistant (Contract) Supported eight ... - Mar 19

IT Professional with Software & Hardware Expertise

Ichikawa, Chiba, Japan
... Delivered technical support and help to customers over the phone, used software to see customer data and find ETA IBM / Helpdesk Level 2 April 2017 – April 2018 Worked with Remedy ticketing system and ActiveDirectory to resolve user password login ... - Mar 19
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