Tampa, FL
... • Led Helpdesk Experience initiatives by training frontline teams on the latest troubleshooting protocols for digital service platforms. • Improved team productivity by 25% through continuous performance coaching and the implementation of ...
- Jul 23
Wilkes-Barre, PA
... MassMutual IT Helpdesk Technician January 2018- January 2019 Essential Duties and Responsibilities: Supports Tier 1 and 2 service requests and incidents Provide 24/7 Help Desk support that includes: initial problem determination, clear and concise ...
- Jul 22
Nairobi, Nairobi County, Kenya
P AMOS JOEL ONYANGO Phone: 071******* Email: ***********@*****.*** Address: Nakuru,Kenya SKILLS IT Support & Helpdesk Operations Computer Hardware & Software Troubleshooting Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Data Entry and ...
- Jul 22
Birmingham, AL
... Addressed Helpdesk calls for all company users, resolving hardware, software (Microsoft Office, Operating System), and printing issues. Installed, troubleshot, and integrated all printers into the network. Oversaw the maintenance and troubleshooting ...
- Jul 21
Kampala, Uganda
... Delivered comprehensive administrative and helpdesk support, encompassing data entry, systematic filing, and meticulous documentation for both staff and client inquiries. Quality Assurance Xclusive Uganda 01/2023 – 04/2023 Monitored and rigorously ...
- Jul 21
San Antonio, TX
... • Account Manager / Analyst for regional helpdesk processes to ensure ITIL standards, such as Resource, Risk, Problem Management, were being met. • Led the migration of various server platforms into Active Directory for Latin America. and ...
- Jul 21
Pretoria, Gauteng, South Africa
... Technical Helpdesk Support – Comb Communications (December 2011 –May 2013) Delivered level 1 and 2 technical assistance for over 500 end users and installers/technicians. Facilitated rapid resolution of user issues and forwarded more complex ...
- Jul 21
Lake Ronkonkoma, NY, 11779
ROBERT GAUTHIER IT Technical Support ● Field Technician ● Tier 1 Helpdesk Support Specialist 631-***-**** ● ********@*****.*** ● www.linkedin.com/in/rob-gauthier-216a35a3/ PROFESSIONAL SUMMARY IT Technical Support Specialist with 15+ years of ...
- Jul 20
Corona, CA
... issues IT SPECIALIST Aug 2012 – Aug 2019 Defense Contract Management Agency Carson, CA Handled Tier I/II IT support helpdesk tickets and inbound calls, utilizing ticketing systems and maintaining accurate Change Gear records Built and deployed ...
- Jul 20
Hyattsville, MD
... Streamlined testing workflows, improving device resale value by 10–15% Manage daily store operations, inventory, cash handling, and security procedures Helpdesk Agent (Tier 1) Westat – Maryland Sept 2020 – Nov 2020 Provided Tier 1 technical support, ...
- Jul 20