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PMP IT Project Governance & Process Improvement
Accra, Greater Accra, Ghana
... Contributed to the development and standardization of IT Helpdesk Standard Operating Procedures (SOPs), improving consistency in service delivery and operational governance. Participate in IT improvement initiatives by collaborating with cross ... - Jul 17
... Contributed to the development and standardization of IT Helpdesk Standard Operating Procedures (SOPs), improving consistency in service delivery and operational governance. Participate in IT improvement initiatives by collaborating with cross ... - Jul 17
Critical Data Centre Facilities Operations Management
Centurion, Gauteng, South Africa
... Introduced and deployed a Facilities Helpdesk system for logging FM-related calls. Reviewed Contractor/Vendor contracts ito onsite staff numbers & achieved an R 1,5 million saving pa. Reason for leaving: End of a 1-year fixed-term contract that was ... - Jul 16
... Introduced and deployed a Facilities Helpdesk system for logging FM-related calls. Reviewed Contractor/Vendor contracts ito onsite staff numbers & achieved an R 1,5 million saving pa. Reason for leaving: End of a 1-year fixed-term contract that was ... - Jul 16
Tier II Desktop Support & Migrations Expert
Dallas, TX
... ●Setup of printers for users and transfer of data ●Maintained anti-virus software ●Performed remote support, and helpdesk support after migrations. ●Logged all activities, tracked numbers, issues, and updates in SerbiceNow and SharePoint ●Updated ... - Jul 16
... ●Setup of printers for users and transfer of data ●Maintained anti-virus software ●Performed remote support, and helpdesk support after migrations. ●Logged all activities, tracked numbers, issues, and updates in SerbiceNow and SharePoint ●Updated ... - Jul 16
IT Support & AI/ML Technical Engineer
Rockwall, TX
... Proven track record of resolving complex customer issues, maintaining compliance with financial and healthcare regulations, and supporting technical systems through structured troubleshooting and helpdesk management. Highly skilled in CRM tools, ... - Jul 15
... Proven track record of resolving complex customer issues, maintaining compliance with financial and healthcare regulations, and supporting technical systems through structured troubleshooting and helpdesk management. Highly skilled in CRM tools, ... - Jul 15
Tier II Technical Support Analyst
San Antonio, TX
... EDUCATION Collin College 2020-current Associates of Applied Technology (BAT) Major: Cyber Security PROFESSIONAL EXPERIENCE Glory Global Solutions 2023 - 2024 Position: IT Associate Helpdesk Tier-II Collaborated with Tier 1 agents, field technicians, ... - Jul 13
... EDUCATION Collin College 2020-current Associates of Applied Technology (BAT) Major: Cyber Security PROFESSIONAL EXPERIENCE Glory Global Solutions 2023 - 2024 Position: IT Associate Helpdesk Tier-II Collaborated with Tier 1 agents, field technicians, ... - Jul 13
Operations & Technical Support Leader
Jaipur, Rajasthan, India
... Core Skills Technical Support Operations IT Helpdesk Incident Management Network Troubleshooting Internet Connectivity Wi-Fi Troubleshooting TCP/IP DNS DHCP Static IP Dynamic IP Router Configuration Modem Troubleshooting VPN Windows macOS SLA ... - Jul 12
... Core Skills Technical Support Operations IT Helpdesk Incident Management Network Troubleshooting Internet Connectivity Wi-Fi Troubleshooting TCP/IP DNS DHCP Static IP Dynamic IP Router Configuration Modem Troubleshooting VPN Windows macOS SLA ... - Jul 12
QA Technical Support & Technology Generalist
Chicago, IL
... -Worked with Microsoft Office, Managed Workplace, ServiceNow, Secret Server, Bomgar, Jabber, and more YRC FREIGHT, Overland Park, KS 2020 - 2021 Helpdesk Support Specialist -Assisted drivers, office workers, and others with a wide range of technical ... - Jul 12
... -Worked with Microsoft Office, Managed Workplace, ServiceNow, Secret Server, Bomgar, Jabber, and more YRC FREIGHT, Overland Park, KS 2020 - 2021 Helpdesk Support Specialist -Assisted drivers, office workers, and others with a wide range of technical ... - Jul 12
Oracle & SQL Database Administrator
Alexandria, VA
... UMWA HelpDesk Operator (Dec. ’94-Oct. ’95) Duties: Was responsible for the support of a health & retirement systems. Assisted with the production planning and the resolution of problems occurring within the data processing environment. Adjusted and ... - Jul 11
... UMWA HelpDesk Operator (Dec. ’94-Oct. ’95) Duties: Was responsible for the support of a health & retirement systems. Assisted with the production planning and the resolution of problems occurring within the data processing environment. Adjusted and ... - Jul 11
Agentic AI Engineer - RAG & LangGraph
Pune, Maharashtra, India
... Personal Projects Enterprise AI Helpdesk Automation Make.com, Claude API, Workflow Automation • Designed an enterprise solution that automated incoming support mail classification, priority routing, and structured summary generation via Claude API, ... - Jul 11
... Personal Projects Enterprise AI Helpdesk Automation Make.com, Claude API, Workflow Automation • Designed an enterprise solution that automated incoming support mail classification, priority routing, and structured summary generation via Claude API, ... - Jul 11
Human Resources
... Payroll ● Daily payroll audits to analyze and resolve immediately FMLA/LOA: ● Administered and monitored FMLA and LOA IT/Helpdesk: • Pulled Service Now tickets to work and resolve (24 hr turnover), created tickets to escalate as needed EDUCATION ... - Jul 11