Philadelphia, PA
... Micro test Cable CAT5 testers, Network General Sniffers, Wireshark PROFESSIONAL EXPERIENCE Rothman Orthopedics Helpdesk Desktop Support 06/22 – Present Support of Desktop Windows 10 Issues, ECW 12 support Reset Passwords, printing issues, ...
- Sep 10
Budapest, Hungary
... Reduced order delays by 15% while at Cognizant, thanks to early issue detection and fast coordination with logistics teams Helpdesk February 2021 - October 2021 Tata consultancy services (Budapest) Assisted B2B clients by troubleshooting IT issues ...
- Sep 10
Douala, Littoral, Cameroon
... Helpdesk Technician AWAN SHOP Douala, Cameroon • Jan 2018 – Apr 2018 Provided initial tier-1 technical support, client hardware troubleshooting, and operating system maintenance. VOLUNTEER & COMMUNITY ENGAGEMENT Healthcare Campaign Volunteer Agent ...
- Sep 08
Springfield, MA
... me, McLean, VA Helpdesk Support Specialist (May’2020 to June’2021) Assisted end users with application issues on their account and issues with the identity verification process. Facilitated with JIRA updates when necessary to address software issues ...
- Sep 07
Philadelphia, PA
... Premier Prizm Solutions: Helpdesk Supervisor April 4, 2011 – December 14, 2012 Helpdesk Supervisor at Premier Prizm Solutions, supporting in-house software via telephone and email for internal/external clients, using remote control tools to install ...
- Sep 07
Dubai, United Arab Emirates
... — Chennai, India Jan 2022 – Feb 2024 • Assisted in building practice frameworks and process guidelines for IT helpdesk operations, improving first-call resolution by 14%. • Supported data collection and trend analysis activities to flag service ...
- Sep 07
Madinat Khalifa North, Qatar
... • Ensure daily and monthly Helpdesk statistics report is created and submitted to management. • Administer & manage, active directory service for users & groups creation, deletion, suspension. • Arrange training session for newly hired technical ...
- Sep 07
Lagos, Nigeria
... MS Word, Google Workspace Operational & CRM Tools: Freshdesk, Amadeus GDS, CRM Systems, Operational Dashboards, Helpdesk Platforms Data & Analytics: Data Analysis, Performance Analytics, KPI Tracking Software CERTIFICATIONS & PROFESSIONAL ...
- Sep 05
Stafford, VA
... Mantech, Springfield, VA 10/1/2023 -Helpdesk Specialist Assist in providing technical assistance and support related to computer systems, hardware, or software. Respond to email or chat messages for customers seeking help. Walk customers through ...
- Sep 04
Austin, TX, 78701
... Helpdesk / Desktop Support Consultant (Contractor, On-Site) Artech Information Systems, LLC, Austin TX 11/2021 – 06/2022 Served as the lead on-site Desktop Support Representative (contracted to Kyndryl/ WPP/ Wunderman-Thompson) for a group of ...
- Sep 04