Brooklyn, NY, 11201
... as liaison between department heads and designers for Computer Center on this project • Provided customer service and supervised helpdesk to provide ongoing support to students and professors using computer lab facilities with a 250-seat capacity; ...
- Sep 22
Chennai, Tamil Nadu, India
... of VMware and VDI servers Technical Support ● Remote support (Any Desk, Bomgar, Team Viewer, Ultra viewer, zoho Assist) ● Helpdesk support ● IT infrastructure management ● OS installation and upgrades ● Disk management and partitioning ● File/folder ...
- Sep 22
Toronto, ON, Canada
... Experienced with N-Able for server and workstation backup and verification, Atera for remote monitoring and management, Solarwinds Helpdesk for ticketing and support, and Nimble Storage for SAN storage administration. Skilled in Microsoft O365 and ...
- Sep 22
Centurion, Gauteng, South Africa
... Introduced and deployed a Facilities Helpdesk system for logging FM-related calls. Reviewed Contractor/Vendor contracts ito onsite staff numbers & achieved an R 1,5 million saving pa. Reason for leaving: End of a 1-year fixed-term contract that was ...
- Sep 22
Jacksonville, NC
Ellen Moody *** ****** ****** Jacksonville, North Carolina 28546 Email: *********@*****.*** Telephone: 336-***-**** Technical Summary: Worked as a Call Center/Helpdesk Support Representative. Utilizing various ticket software packages to monitor, ...
- Sep 21
Harare, Zimbabwe
... • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels. • Resolved diverse range of technical issues across multiple systems and applications for internal and external ...
- Sep 21
Duluth, GA
... Helpdesk Technician Elite Security Solutions, Alpharetta, GA January 2019–February 2021 - Provided technical support for Windows Server environments and macOS workstations. - Configured and maintained VPN solutions for secure client access. - ...
- Sep 21
Harare, Zimbabwe
... Implemented SolarWinds Helpdesk to better track SLAs, incidents, and user queries. This reduced the resolution time on incidents by 30%. Data Center Management of all systems and hardware. Kept Systems uptime at over 99%. Implemented the Triple-DES ...
- Sep 21
New York City, NY
... with years оf experience in the custоmer service industry, with extensive knоwledge оf handling custоmer services, helpdesk, and administrative wоrk frоm a remоte lоcatiоn, whо pоssesses a strоng sense оf urgency with regard tо client satisfactiоn. ...
- Sep 20
New Delhi, Delhi, India
... Process Associate – Galileo Helpdesk Interglobe Technologies Pvt Ltd 23-Sep-2013 to 17-Nov-2014 Provided support to travel agents using the Galileo Global Distribution System (GDS), serving as a primary point of contact for troubleshooting and ...
- Sep 20