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IT Infrastructure & Helpdesk Leadership

Fort Worth, TX
... for disaster recovery Continental Battery Systems - Dallas, Tx Feb 2019 - Aug 2023 IT Infrastructure Manager ● Created the Helpdesk Systems that allows all calls coming into main office to route to Helpdesk queue ● Established relationships with ... - Oct 02

Data-Driven Business Assistant and PMO

Beijing, China
... work (software, contract cases, bidding cases) Blue Express Computer Engineering Technology February/2017~ January/2018 IT Helpdesk At Volkswagen China Job responsibilities Collect end-user issues and resolve them through email and phone calls ... - Oct 01

Infrastructure Security Program Manager, Technical Program Manager

Brookfield, WI
... Managed IT helpdesk operations across multiple locations, leading a 30-member support organization serving 3,000+ users with responsibility for service quality, operational performance, and escalations. Managed IT asset lifecycle and governance for ... - Sep 30

Information Security & Systems Administration Specialist

Washington, DC
... Senior Helpdesk / Network Administrator Jacobs Apr 2019–Jun 2020 Doha, Qatar • Provided technical documentation, advisement, SOP development, network support, ticket metrics, and remote-team training. • Enforced STIG requirements, audited COMSEC ... - Sep 30

Hands-On Senior Software Architect and Engineer

Atlanta, GA
... (1998–1999) • Senior Coder, Access Corporation (1996–1998) • Assistant Manager, GSA Region 6 Helpdesk, DP Associates, Inc. (1993–1996) MILITARY EXPERIENCE • United States Army — Patriot Missile Systems Engineer (1985–1989) EDUCATION A.S., Electrical ... - Sep 30

Entry-Level Power BI & Data Analytics Developer

Hudson Falls, NY
... - Provided desk-side and remote support while collaborating within a team-based service model EDI Helpdesk Coordinator II / Business Systems Analyst ValueOptions Latham, NY 10/2006 – 11/2010 - Supported healthcare providers with EDI submissions ... - Sep 30

IT Support & Network Specialist (Qatar)

Madinat Khalifa North, Qatar
... EARLIER EXPERIENCE IT Helpdesk Specialist NCC Group Limited, Abu Dhabi, UAE Jun 2017 – May 2022 First-level support for 300+ users with a 95% first-call resolution rate; Active Directory administration, onboarding/offboarding, workstation deployment ... - Sep 30

Deputy IT Program Management & Service Delivery Leader

Washington, DC
... Chenega Federal Systems — Army Space Program Office — Lorton, VA Lead System Administrator / Information Management Officer Aug 2008 – Dec 2010 •Led a team of three administrators/helpdesk staff across day-to-day operations, system administration, ... - Sep 27

IT Consultant & Technology Implementation Leader

Rohnert Park, CA, 94928
... Delivered contracted IT consulting and helpdesk support to a nationwide network of dental practices, managing the full lifecycle of intraoral camera equipment while partnering with software engineers to resolve technical issues. Key Achievement: • ... - Sep 27

Experienced Help Desk Support Analyst

Fredericksburg, VA
... Proven ability to manage helpdesk operations, troubleshoot technical issues across Microsoft and Linux platforms, and conduct comprehensive user support. Skilled in Active Directory, MS Office, and network protocols, with a strong emphasis on ... - Sep 27
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