Pune, Maharashtra, India
... Personal Projects Enterprise AI Helpdesk Automation Make.com, Claude API, Workflow Automation • Designed an enterprise solution that automated incoming support mail classification, priority routing, and structured summary generation via Claude API, ...
- Jul 11
... Payroll ● Daily payroll audits to analyze and resolve immediately FMLA/LOA: ● Administered and monitored FMLA and LOA IT/Helpdesk: • Pulled Service Now tickets to work and resolve (24 hr turnover), created tickets to escalate as needed EDUCATION ...
- Jul 11
Chicago, IL
... and researched issues 1/00-6/02 Allegiance Healthcare, Waukegan, Illinois Helpdesk Support Analyst Provided technical phone support and problem resolution for LAN, Windows PC operating systems, and Mainframe hardware to internal/external customers. ...
- Jul 11
Brampton, ON, Canada
... presented proposals, change requests, and status updates to leadership Manage escalations between IT vendors and the College, and the College’s IT Helpdesk to expedite and obtain a mutually agreeable resolution to issues Forecasted and managed ...
- Jul 10
Dallas, TX
... Core Skills • Skills: Ticketing Systems & Helpdesk Tools • Core Skills: Customer Service & Support, Call Center Operations (50–60+ calls/day), Issue Resolution & Troubleshooting, CRM Systems (Salesforce, Zendesk, etc.), Customer Retention & ...
- Jul 10
Middletown, DE
... American College of Radiology, Philadelphia, PA Jan 2019 – Dec 2021 IT Support Technician Provides timely and flexible end user support via the IT support management system by processing helpdesk tickets and work orders. Logs all calls and ...
- Jul 10
Knoxville, TN
... 365 (office suite- 2013 and 2016) oExchange oSkype for Business oSharePoint 2013 (portal creation, design, coding, and site management) oBarracuda networking appliance (Firewall intrusion detection) oXBlue VOIP oTrack-it for helpdesk support. ...
- Jul 10
Atlanta, GA
Shania Taylor Helpdesk Specialist Atlanta, GA ***31 229-***-**** ************@*****.*** Professional Summary Organized and detail-driven administrative professional with experience in data entry, record management, and office support. Strong ability ...
- Jul 10
Alexandria, VA
... Analyzed requirements, resolved problems, installed hardware and software solutions, in support of the internal IT Helpdesk. Provided end user support, license tracking, and performed PC maintenance, upgrades, and configurations. Network Operations ...
- Jul 09
San Benedetto, Ascoli Piceno, Italy
... Core Skills ● ITIL Incident, Problem & Change Management ● Tier 1–3 Helpdesk & On-Site Support ● Application & Network Troubleshooting ● Root Cause Analysis & Process Improvement ● Microsoft Dynamics AX / CRM, Epic, Omnicell ● SQL, Lotus Notes, ...
- Jul 08