Lake Ronkonkoma, NY, 11779
ROBERT GAUTHIER IT Technical Support ● Field Technician ● Tier 1 Helpdesk Support Specialist 631-***-**** ● ********@*****.*** ● www.linkedin.com/in/rob-gauthier-216a35a3/ PROFESSIONAL SUMMARY IT Technical Support Specialist with 15+ years of ...
- Jul 20
Corona, CA
... issues IT SPECIALIST Aug 2012 – Aug 2019 Defense Contract Management Agency Carson, CA Handled Tier I/II IT support helpdesk tickets and inbound calls, utilizing ticketing systems and maintaining accurate Change Gear records Built and deployed ...
- Jul 20
Hyattsville, MD
... Streamlined testing workflows, improving device resale value by 10–15% Manage daily store operations, inventory, cash handling, and security procedures Helpdesk Agent (Tier 1) Westat – Maryland Sept 2020 – Nov 2020 Provided Tier 1 technical support, ...
- Jul 20
New Delhi, Delhi, India
... Skilled in maintaining accurate customer records in CRM and helpdesk systems (Zendesk), collaborating cross-functionally and remotely via Slack and Zoom, and resolving customer inquiries and complaints with a customer-first mindset. Proven track ...
- Jul 19
Ellenwood, GA
... Maintain accurate records in CRM and helpdesk systems. Build customer trust by delivering timely, friendly, and solution-oriented support. Consistently maintain high customer satisfaction ratings. Customer Support Agent Oceanic Essentials (E ...
- Jul 18
Chula Vista, CA
... CURAM HELPDESK – DATA INTEGRITY ANALYST Department of Health and Human Services January 2025 – August 2025 Utilize RECON/CURAM/MEDS/MMIS/SERVICE MANAGER to verify Medicaid/Medicare coverage for recipients. Perform system-of-record changes to read ...
- Jul 18
Falls Church, VA
... • CompTIA Network+ • CompTIA A+ EXPERIENCE Computer Core – Sterling, VA June 2024–February 2025 IT Helpdesk Technician • Acted as the first point of contact for 10–20 daily inbound service requests coming in by phone, email, and ticketing portal; ...
- Jul 18
Accra, Greater Accra, Ghana
... Contributed to the development and standardization of IT Helpdesk Standard Operating Procedures (SOPs), improving consistency in service delivery and operational governance. Participate in IT improvement initiatives by collaborating with cross ...
- Jul 17
Centurion, Gauteng, South Africa
... Introduced and deployed a Facilities Helpdesk system for logging FM-related calls. Reviewed Contractor/Vendor contracts ito onsite staff numbers & achieved an R 1,5 million saving pa. Reason for leaving: End of a 1-year fixed-term contract that was ...
- Jul 16
Dallas, TX
... ●Setup of printers for users and transfer of data ●Maintained anti-virus software ●Performed remote support, and helpdesk support after migrations. ●Logged all activities, tracked numbers, issues, and updates in SerbiceNow and SharePoint ●Updated ...
- Jul 16