Karachi, Sindh, Pakistan
... EDUCATION Graduation – Commerce, 2006 Intermediate – Commerce, 2003 Matriculation – Science, 2001 PROFESSIONAL TRAINING & CERTIFICATIONS Ultra Helpdesk Person Certification – Unilever Pakistan CIT Certificate – Cyber Tech Institution BOS Training ...
- Sep 04
Miami, FL
... US Enrollment Services – Enrollment & Helpdesk Director Feb 2014 – Dec 2018 · • Directed daily SaaS support operations for 18+ healthcare clients, resolving 500+ user inquiries daily. · • Supervised Tier-1 internal helpdesk; implemented JIRA ...
- Sep 03
India
... • Provided end user support by service now, phone calls and e-mail inquiries via the SAP HR Helpdesk. Preparation and documentation of test scripts for Time Management, Personnel Administration and Payroll. • Created Test scripts for UT and UAT. ...
- Sep 03
Marlette, MI
... Helpdesk Technician/Repair Technician Self-Employed July 2021 – September 2025 • Deliver remote and in-person technical support, resolving an average of 15-20 software, hardware, and connectivity issues. • Install and configure personal computers, ...
- Sep 03
San Jose, CA
... Outsourced first-level helpdesk and adopted automation by standardizing tools to streamline support tasks and reduce operational toil. Secured 100% vendors SLA compliance while maintaining high-quality service standards. Managed an annual $9M+ ...
- Sep 03
Philadelphia, PA
... Administrative Assistant/Helpdesk Analyst Holy Redeemer Health System-Huntingdon Valley, PA 2002 to 2004 Answered high volume calls on Helpdesk, resolve issues, log tickets, and keep up with emails, voicemails or written requests. Afternoons: ...
- Sep 02
Jaipur, Rajasthan, India
... Installation Linux, Windows • Server Management • Helpdesk & Ticketing System Management • User Management • Logistics – Domestic & International • Government Tender PROFESSIONAL EXPERIENCE: - Manager – IT & Operations Dhi Tattva Solutions Pvt. ...
- Sep 02
Durham, NC, 27704
JOHNNY ALCANTARA IT Support Networking Infrastructure Cybersecurity Raleigh-Durham, NC [Phone] [Email] [LinkedIn] PROFESSIONAL SUMMARY IT and cybersecurity professional with hands-on experience in enterprise helpdesk support, network troubleshooting ...
- Sep 01
Queens, NY
... CIBER INC., Edison, New Jersey March 2006 – March 2009 Team Lead-Helpdesk Analyst Lead Helpdesk analyst for the Sprint Account / French Helpdesk. Provided 1st and 2nd Level support for the Ciber Global Helpdesk. Worked on various projects including ...
- Sep 01
Toronto, ON, Canada
... Proven track record of managing teams of up to 25 agents, driving employee engagement, and maintaining high SLA standards in fast-paced enterprise and helpdesk environments. Expert at bridging the gap between complex technical requirements and ...
- Sep 01