Philadelphia, PA
... Premier Prizm Solutions: Helpdesk Supervisor April 4, 2011 – December 14, 2012 Helpdesk Supervisor at Premier Prizm Solutions, supporting in-house software via telephone and email for internal/external clients, using remote control tools to install ...
- Sep 07
Dubai, United Arab Emirates
... — Chennai, India Jan 2022 – Feb 2024 • Assisted in building practice frameworks and process guidelines for IT helpdesk operations, improving first-call resolution by 14%. • Supported data collection and trend analysis activities to flag service ...
- Sep 07
Madinat Khalifa North, Qatar
... • Ensure daily and monthly Helpdesk statistics report is created and submitted to management. • Administer & manage, active directory service for users & groups creation, deletion, suspension. • Arrange training session for newly hired technical ...
- Sep 07
Lagos, Nigeria
... MS Word, Google Workspace Operational & CRM Tools: Freshdesk, Amadeus GDS, CRM Systems, Operational Dashboards, Helpdesk Platforms Data & Analytics: Data Analysis, Performance Analytics, KPI Tracking Software CERTIFICATIONS & PROFESSIONAL ...
- Sep 05
Stafford, VA
... Mantech, Springfield, VA 10/1/2023 -Helpdesk Specialist Assist in providing technical assistance and support related to computer systems, hardware, or software. Respond to email or chat messages for customers seeking help. Walk customers through ...
- Sep 04
Austin, TX, 78701
... Helpdesk / Desktop Support Consultant (Contractor, On-Site) Artech Information Systems, LLC, Austin TX 11/2021 – 06/2022 Served as the lead on-site Desktop Support Representative (contracted to Kyndryl/ WPP/ Wunderman-Thompson) for a group of ...
- Sep 04
Ottawa, ON, Canada
... Helpdesk services contract, Secret, bilingual, New Computer Hardware setups, Account creations, Account Lockout & Password resets, Disposal of IT equipment, Roll outs of new IT equipment, Printers, IT equipment loan requests, Boardroom/Conference ...
- Sep 04
Karachi, Sindh, Pakistan
... EDUCATION Graduation – Commerce, 2006 Intermediate – Commerce, 2003 Matriculation – Science, 2001 PROFESSIONAL TRAINING & CERTIFICATIONS Ultra Helpdesk Person Certification – Unilever Pakistan CIT Certificate – Cyber Tech Institution BOS Training ...
- Sep 04
Miami, FL
... US Enrollment Services – Enrollment & Helpdesk Director Feb 2014 – Dec 2018 · • Directed daily SaaS support operations for 18+ healthcare clients, resolving 500+ user inquiries daily. · • Supervised Tier-1 internal helpdesk; implemented JIRA ...
- Sep 03
India
... • Provided end user support by service now, phone calls and e-mail inquiries via the SAP HR Helpdesk. Preparation and documentation of test scripts for Time Management, Personnel Administration and Payroll. • Created Test scripts for UT and UAT. ...
- Sep 03