Alexandria, VA
... Analyzed requirements, resolved problems, installed hardware and software solutions, in support of the internal IT Helpdesk. Provided end user support, license tracking, and performed PC maintenance, upgrades, and configurations. Network Operations ...
- Jul 09
San Benedetto, Ascoli Piceno, Italy
... Core Skills ● ITIL Incident, Problem & Change Management ● Tier 1–3 Helpdesk & On-Site Support ● Application & Network Troubleshooting ● Root Cause Analysis & Process Improvement ● Microsoft Dynamics AX / CRM, Epic, Omnicell ● SQL, Lotus Notes, ...
- Jul 08
Tampa, FL, 33612
... • Improved helpdesk efficiency by 87.5%, reducing average ticket resolution time from 48 hours to 6 hours through process redesign and tiered escalation model. • Advanced data and AI strategy: built and deployed AI-powered Resume Assistant serving ...
- Jul 08
Crandall, FL
... Areas of Expertise: Technical troubleshooting and Support, Helpdesk and Service Operations, Patient Coordination and Advocacy, Network and Software Issue resolution, IT Operations and Security awareness, Documentation and Compliance (HIPAA), ...
- Jul 08
Noida, Uttar Pradesh, India
... Development Technology Used : Python, MySql Server Platform - Red Hat Linux OTRS (Open Ticket Response System), used for Helpdesk Management Role Being Carried out - Software Developer Task includes configure & deploy System completely on Linux ...
- Jul 08
Baldwin, NY
... Increasing asset tracking and sales rep penetration analysis Converted from Novell SUSE Linux to Microsoft Windows Active Directory Migrated physical servers to VMware Supervise Helpdesk Support technicians and Network administrators; planning and ...
- Jul 07
Virginia Beach, VA
... Assembly & Repair • Hardware & Software Troubleshooting • Networking Fundamentals • TCP/IP • Cybersecurity Fundamentals • Microsoft Office Suite/365 • Operating Systems • Customer Service/Helpdesk • Technical Documentation Education Frank W. ...
- Jul 07
Jersey City, NJ
ALICIA LUDLOW Long Branch, NJ ***** • 732-***-**** • ******.******@*****.*** PROFILE Helpdesk Analyst with over 2 years of experience in the IT sector, certified in the Internetwork Engineering Program, and pursuing additional certifications to ...
- Jul 07
Wesley Chapel, FL
... Recognized for a consistent career trajectory from hands-on helpdesk technician to Senior Technician and active member of senior leadership, demonstrating deep technical mastery alongside strong organizational acumen. Over the past five years, has ...
- Jul 07
Woodbridge, VA
Adrian Holloway Email: *******.********@*****.*** Phone: 703-***-**** Location: Woodbridge, VA IT Helpdesk Support Technician Core Technical Skills Professional Summary Professional Experience • IT Helpdesk / Service Desk Support • Remote desktop ...
- Jul 07