| Distance: | Resume alert | Resumes 1 - 10 of 17879 |
Strategic IT Operations Leader and Architect
Phoenix, AZ
... ● Service Excellence: Executed a seamless helpdesk transition to an offshore model, maintaining a 97% CSAT score across 800+ monthly requests. 2008 - 2014 Better Edge Technology (IT Consulting) - President ● Founded IT consulting firm ● Scaled ... - Mar 02
... ● Service Excellence: Executed a seamless helpdesk transition to an offshore model, maintaining a 97% CSAT score across 800+ monthly requests. 2008 - 2014 Better Edge Technology (IT Consulting) - President ● Founded IT consulting firm ● Scaled ... - Mar 02
IT Project Management Leader with 18 Years Experience
New York City, NY
... service helpdesk and IT infrastructure services, which enhanced team efficiency and service delivery TEAM LEAD, CUSTOMER SERVICE IT HELPDESK Mumbai, India · Sep 2006 - Jul 2007 • Directed IT service management for clients like BancTec, AT&T, A.P. ... - Mar 02
... service helpdesk and IT infrastructure services, which enhanced team efficiency and service delivery TEAM LEAD, CUSTOMER SERVICE IT HELPDESK Mumbai, India · Sep 2006 - Jul 2007 • Directed IT service management for clients like BancTec, AT&T, A.P. ... - Mar 02
Multilingual Administrative Professional with Global Experience
Rockland, ON, Canada
... Oversaw an email helpdesk: researched solutions, updated the database with recurring questions. - Mar 02
... Oversaw an email helpdesk: researched solutions, updated the database with recurring questions. - Mar 02
Senior IT Leader with Cloud, Security & Ops Expertise
Cincinnati, OH
... LAN solutions among hundreds of servers ●Designed, built and managed two datacenters ●Built, designed and managed teams in helpdesk solutions, ticketing systems and workflow ●Monitor and manage company P&L’s ●Designed and managed multiple teams of ... - Mar 02
... LAN solutions among hundreds of servers ●Designed, built and managed two datacenters ●Built, designed and managed teams in helpdesk solutions, ticketing systems and workflow ●Monitor and manage company P&L’s ●Designed and managed multiple teams of ... - Mar 02
Senior System Engineer with 25 Years in IT Leadership
Whittier, CA
... Technical Advisor ISDN/DSL Helpdesk August 1999 – August 2001 ●Led technical support operations for DSL, ISDN, Online Office, Web Hosting, and E-Commerce services, managing customer escalations and generating $90,000 in referral revenue through ... - Mar 02
... Technical Advisor ISDN/DSL Helpdesk August 1999 – August 2001 ●Led technical support operations for DSL, ISDN, Online Office, Web Hosting, and E-Commerce services, managing customer escalations and generating $90,000 in referral revenue through ... - Mar 02
Technical Support & Project Coordinator with 15 Years Experience
Gulfport, MS
... Prime Technologies/Leidos Helpdesk Technician April 2018 – April 2019 • Managed customer technical assistance via phone and email; performed remote troubleshooting. • Documented issues and resolutions; updated customer status and information; ... - Mar 01
... Prime Technologies/Leidos Helpdesk Technician April 2018 – April 2019 • Managed customer technical assistance via phone and email; performed remote troubleshooting. • Documented issues and resolutions; updated customer status and information; ... - Mar 01
IT Support Specialist with Network & Security Expertise
Hayward, CA
... I possess over 10 years of relevant experience in troubleshooting and resolving hardware/software issues, providing helpdesk support, implementing IT/Network security, managing Transmission Control Protocol/Internet Protocol (TCP/IP) networking, ... - Feb 28
... I possess over 10 years of relevant experience in troubleshooting and resolving hardware/software issues, providing helpdesk support, implementing IT/Network security, managing Transmission Control Protocol/Internet Protocol (TCP/IP) networking, ... - Feb 28
Senior IT Support Technician with DOD Clearance
East Windsor, NJ
... PROFESSIONAL EXPERIENCE Acara Solutions June 2019 – Present Provide End User Support Onsite and Remote Helpdesk Functions Level 1 and 2 Hardware and Software Repair Familiar with SCCM, Software Center, RSA and Cisco Vpn Remedy and Service Now ... - Feb 27
... PROFESSIONAL EXPERIENCE Acara Solutions June 2019 – Present Provide End User Support Onsite and Remote Helpdesk Functions Level 1 and 2 Hardware and Software Repair Familiar with SCCM, Software Center, RSA and Cisco Vpn Remedy and Service Now ... - Feb 27
IT Leader with Customer-Focused Excellence
Concord, TN
... ****** Helpdesk/Incident Manager, with 35 years of experience in- networking, hardware & software installations, purchasing, statistical reporting, and employee development; Strong ability to solve problems & troubleshoot requests for end users; ... - Feb 27
... ****** Helpdesk/Incident Manager, with 35 years of experience in- networking, hardware & software installations, purchasing, statistical reporting, and employee development; Strong ability to solve problems & troubleshoot requests for end users; ... - Feb 27
Microsoft Certified Power BI Data Analyst Associate
Pune, Maharashtra, India
... Ltd.) - Quality Engineer (Aug 2013 – July 2015) Operations Data Tracking & Reporting • Teletech - Project Manager – (Nov 2010 – Aug 2013) Project Management, Reporting & Delivery Management KEY PROJECT & ACHIEVEMENTS Helpdesk Module Implementation ... - Feb 27
... Ltd.) - Quality Engineer (Aug 2013 – July 2015) Operations Data Tracking & Reporting • Teletech - Project Manager – (Nov 2010 – Aug 2013) Project Management, Reporting & Delivery Management KEY PROJECT & ACHIEVEMENTS Helpdesk Module Implementation ... - Feb 27