Brooklyn, NY
... Directed the operations of an IT Helpdesk that supported more than 1200 Area Census Office (ACO) internal, remote and field staff users. Duties included the training and management of the daily assignments of IT Office Operations Supervisors and IT ...
- Jun 02
Los Angeles, CA
... IT Helpdesk Specialist 2012 – 2013 Fujitsu Asia Pte. Ltd. · Singapore Managed incoming calls and email incidents; performed 1st-level troubleshooting for WAN/LAN/VPN, Microsoft Exchange, Windows, and printers. Administered Active Directory (account ...
- Jun 02
Cedar Hill, TX
... • 3+ years of experience in IT support or helpdesk roles. • Familiarity with ITIL practices and service desk operations Jr. Systems Administrator (Internship) Lasting Moments Production, MD January 2022 – December 2022 Worked on tasks associated ...
- Jun 02
Los Angeles, CA
... Helpdesk Systems; Incident IQ; AV & Presentation Systems; Network Closets (IDF/MDF); Wireless Access Points; Smartboard/Newline Displays PROFESSIONAL EXPERIENCE TVUSD — Temecula, CA Executive Administrative & Operational Support 2003–Present Provide ...
- Jun 01
Lindale, TX
... Additional Experience IT Specialist Hydro Resources (05/2015–01/2017) • Helpdesk Support Engineer BConnected Technologies (08/2014–05/2015) • Campus Lead Support Analyst Klein ISD (04/2009–09/2012) • Desktop Support Analyst Wood Group Power Inc., ...
- Jun 01
Ann Arbor, MI
... Department Management Project Management Domain Administration Virtual/Physical Server Administration Endpoint Management Helpdesk Support Data Backup / Disaster Recovery VoIP Telephony Programming Staff Training Documentation / Manuals Problem ...
- Jun 01
Cecil County, MD
... troubleshooting problems to a technical support group when appropriate *Maintain accurate problem call tracking in a Remedy Helpdesk ticketing system* Maintain and coordinate interdepartmental communications *Achieve overall performance goals of the ...
- Jun 01
Huntsville, AL
... Achieved 85% ticket closure at first contact as Helpdesk Lead ServiceNow/ITSM experience managing ticket queues, running monthly and daily reports for management Reduced several months backlog of Helpdesk tickets to only tickets submitted within 48 ...
- Jun 01
Mumbai, Maharashtra, India
... • Transformed a traditional IT Helpdesk into a thriving IT call center for P&G Asia Pacific region, resulting in a first-call resolution rate above 90%, and becoming the number one region in P&G Global. • Increased resource productivity, cost ...
- Jun 01
Brandon, MS, 39042
... Helpdesk support for Remedy tickets that come in on support of ERDC FTP Server and USACE FTP Server and other Remedy support tickets for other servers and users support. Performed Desktop Support and Helpdesk Support, very familiar with Microsoft ...
- May 29