Minneapolis, MN
... adherence to processes - Perform software installation and troubleshooting to support manufacturing operations - Provide helpdesk support for technical issues within the department Education Hennepin Technical College Associate of Applied Science in ...
- Jan 15
Bowie, MD
... Micro Antivirus, Symantec Endpoint, C-Cure9000, Indigo Vision CCTV Collaboration/Ticketing Systems •Jira, Confluence, CA Helpdesk Manager, Skype, MS Teams, Remedy, Bomgar Remote Assistance, Service Now, New Relic Software Information and Content ...
- Jan 15
Celina, TX
... Served as client-facing IAM SME, collaborated with security, compliance, Helpdesk, HR, infrastructure, and application stakeholders. Mentored and guided L1/L2 support teams, reducing escalations to L3 by ~20% through training, improved Runbooks, ...
- Jan 15
Annapolis, MD
... Participated in early-stage ServiceNow rollout to track helpdesk incidents. 01/2012 – 04/2013 Created basic automation scripts using JavaScript to streamline data entry tasks. Shadowed senior developers and gained hands-on experience in ITSM ...
- Jan 15
New York City, NY
... Systems Support ●Installing and maintaining computer systems ●Troubleshooting hardware and software issues ●Operating helpdesk systems Radio & Satellite Communications ●Operating and maintaining radio, satellite, and secure communication systems ...
- Jan 15
Park Forest, IL
... • Provided 3nd level support on helpdesk calls for 500+ employees. • Created Helpdesk tickets using Remedy Helpdesk Software and MySQL Database. • Trained staff on software and PC equipment. • Setup VMWare PCs, servers. Traveled to 28+ sites in the ...
- Jan 15
Davis, CA
Aminata F Jones 678-***-**** *******.*****@*****.*** PROFESSIONAL SUMMARY Bilingual Helpdesk Analyst and Customer Service Technician with 10+ years of experience providing Tier 1 and Tier 2 technical support, system troubleshooting, and customer ...
- Jan 14
Columbus, OH
... Helpdesk Manager/ Facilities Manager Contact Us Communications Aug 2014 - Aug 2015 • Implemented and managed, multi-client proxy and firewall rules based on Group Policy and adhering to PCI requirements. • Managed a team of 15 people for both in ...
- Jan 14
Chicago, IL
... IT Helpdesk Morton, 2022-2025 ●Managed helpdesk teams across multiple sites, ensuring timely and white glove service and Training ●Implemented Fresh Service toolkits for automation in Onboarding, Offboarding, and Project and Asset Management. ...
- Jan 14
Madurai, Tamil Nadu, India
... TechFetch.Com (MIPS Web Service - BPO) (Tirunelveli - Tamil Nadu) April 2012 - September 2014 Helpdesk Associate Cold calling the IT recruiters through B2B leads and e- mail campaigns Mahendira InfoTech Software Solutions Pvt. Ltd. (BPO) ...
- Jan 14