San Ramon, CA
... & Resilience, ITIL / ITSM, ServiceNow & AIOps, DevOps & CI/CD, Infrastructure as Code (Terraform), End-User Computing (EUC), Helpdesk & Service Desk Operations, Capacity & Performance Engineering, Disaster Recovery & Business Continuity, Network ...
- Dec 16
Austin, TX
... Resolved 1000+ Escalation and HelpDesk support tickets through the use of Connectwise Ticketing System Migrate clients from local Active Directory and VM hosts into Azure Active Directory and Azure VMs. Manage full Microsoft 365 partner portal for ...
- Dec 16
Lagos, Nigeria
... Helpdesk Ticketing System (08/2023 - 11/2023) Worked with a team to create and deploy an Odoo-based helpdesk ticketing system, which improved customer support operations and organizational efficiency. Played an important part in developing a system ...
- Dec 16
Queens, NY
... SIRIUSPOINT LTD – New York, NY Director Global Helpdesk, 10/2021 to 05/2023 Hired following the merger of reinsurance and MGA organizations to streamline operations and set up a unified service approach for a $3B conglomerate. Developed a cost ...
- Dec 15
Overland Park, KS
... Client: Deloitte May 2021-Jun 2023 Role: Cloud Contact Center Engineer • Oversaw the rollout of Amazon Connect for an internal helpdesk serving 15,000+ users, including callback options, multi-tier routing, and language support. • Intelligent IVR ...
- Dec 15
Lorton, VA
... Directed Active Directory policy enforcement, system configurations, and helpdesk operations across enterprise environments. Trained and mentored junior technicians in Windows administration, hardware/software lifecycle management, and secure system ...
- Dec 13
Quezon City, Philippines
JERSON A. SURBANO Purok *, Barangay Sabang, Morong, Bataan, 2108 Mobile Number: 099*-***-**** Email: **********@*****.*** OBJECTIVE: Highly motivated and adaptable individual seeking to leverage strong communication, problem-solving, and...
- Dec 13
Casablanca, Casablanca-Settat, Morocco
Amine AMIKADDOUR *****.**********@*******.*** +212********* SUMMARY A passionate IT professional with 8 years of experience as a Helpdesk Technician and Level 2 IT support technician. My diverse background reflects my ability to excel in demanding ...
- Dec 13
Malden, MA
... Along with projects I use to help the System Administrators and Helpdesk Engineers in providing technical solutions daily. Coordinate with iBasis Clients and understanding their requirements to design & deploy their virtual machine templates in ...
- Dec 13
Riverside, CA, 92508
... (West Coast Distribution Center) – 3900 Indian Avenue, Perris, CA 92571 ITS OPERATIONS/LAN ADMIN/HELPDESK SUPPORT 07/21/2015 – 7/20/2018 Server administration – GPO, Create/remove User Accounts and Folders Shares/Permissions in Active Directory, ...
- Dec 13