North Hollywood, CA
... and Canva • Data Entry and Processing WORK HISTORY IT/ HELPDESK TECHNICIAN 01/2021 to 10/2024 Anchor Loans - Thousand Oaks, CA • Providing technical support: Respond to customer inquiries about technical issues via phone, email, chat, or in person. ...
- Sep 16
Gurugram, Haryana, India
... • Built REST API integration pipelines synchronizing ServiceNow incident records with the campus ERP system, keeping helpdesk and operations data consistent and eliminating duplicate ticket entries across 3 integrated platforms. • Configured ...
- Sep 16
Gurugram, Haryana, India
... Leading and mentoring an 11-member IT Helpdesk team, ensuring efficient service delivery, SLA adherence, and user satisfaction. Supporting user onboarding and offboarding processes, including account provisioning, access management, and security ...
- Sep 16
New Delhi, Delhi, India
... Re-engineered the helpdesk escalation workflow, improving first-contact resolution rates by 25% and enhancing employee user satisfaction. Chaired weekly change advisory board (CAB) reviews to evaluate risk, eliminating unauthorized production ...
- Sep 16
India
... Experienced in managing VM- Ware servers, HP SHARP printers, and utilizing helpdesk ticketing systems.
- Sep 16
Navi Mumbai, Maharashtra, India
... Strong in IT helpdesk management, AD domain and mailbox provisioning, asset lifecycle and employee onboarding/exit processes. Adept at MIS reporting, SLA monitoring, ISP coordination and driving procurement compliance to improve operational ...
- Sep 15
New Delhi, Delhi, India
... Supported remote users through remote desktop and helpdesk tools. Maintained IT assets, inventory records, and hardware allocation details. Logged, tracked, and resolved incidents through the IT ticketing system. KEY PROJECTS Email Migration to ...
- Sep 15
New Delhi, Delhi, India
... Take part in Auditing (Internal) of all Helpdesk Desk reports. Conducting weekly team meeting to understand if any kind of problem they have. Provide leadership and management support to the Team. OMAXE Ltd, Delhi Network Engineer Sep 2008 – Apr ...
- Sep 15
San Diego, CA
... Professional Experience IT Consulting/Contract Thormax technologies-Jan, 2021-present Contract/Consulting Network, Cloud and Helpdesk. Cloud IT Manager: Thunder Funding- Carlsbad, California Dec, 2020- Jan,28,2021 Day to day support and design of ...
- Sep 15
Chicago, IL
... • Ensured technical support & services for networks infrastructures, cloud services, & Helpdesk. • Manage ERP and CRM migrations, ensuring compliance such as SOX, HIPAA, PCI, GDPR. • Strategically review workflows to reach maximum efficiency and ...
- Sep 15