Holbrook, NY
... EDUCATION McCann School of Business & Technology Associate of Applied Science, Computer Networking/Administration AREAS OF EXPERTISE • Service Now • Network setup • Remote Helpdesk • Active directory management • Hardware configuration • Microsoft ...
- Jul 02
O'Fallon, MO
... Listening Problem Solving Time Management Team Collaboration Professional Communication Appointment Scheduling Service Coordination Microsoft Office Google Workspace CRM Tools Helpdesk Systems CERTIFICATES Microsoft Office Specialist Certification
- Jul 02
Woodway, TX
... Supported payroll helpdesk-style operations by triaging issues, prioritizing fixes, and resolving employee time, pay, and labor discrepancies before payroll processing. Led release management activities including impact analysis, regression testing, ...
- Jul 02
Florissant, MO
... and track performance at team and individual level • Provided feedback to call center team leaders and managers Linxup Helpdesk Support II • Served as primary point of contact for customers requiring technical and account assistance • Managed day ...
- Jul 02
Santa Clara, CA
... • Built end-to-end voice agent architectures integrating Twilio Programmable Voice, OpenAI models, ElevenLabs text-to-speech services, and retrieval pipelines to support customer service, internal helpdesk, and knowledge-assistant use cases. • ...
- Jun 30
Austin, TX, 78701
... for several Siebel Application environment setups including installation in cluster mode (oracle cluster ware) when migrating from Windows to Solaris Servers Designed and developed the HelpDesk ticketing system using the Siebel SR ticketing system. ...
- Jun 30
Waterbury, CT
... 08/20-10/22 Conduent Inc, 100 Campus Drive, Suite 200, Florham Park, NJ 07932 800-***-****) Technology Specialist: Client: Apple - REMOTE: Company equipment, CSR, Billing, Troubleshoot, HelpDesk. - Inbound/Outbound Calls / Heavy Call Volume / DE ...
- Jun 29
Cadiz, KY
... CORE COMPETENCIES Inbound & Outbound Call Support Helpdesk & Desktop Troubleshooting Technical Support (Level 1) Ticketing Systems Customer Issue Resolution SaaS & Payroll Systems Remote Support Tools CRM Systems Incident Management Escalation ...
- Jun 29
Dallas, TX
... CORE COMPETENCIES • Inbound Call Management • CRM & Helpdesk Platforms • Quality Assurance • Billing & Payment Assistance • HIPAA & Data Privacy Compliance • Remote Work Proficiency • Customer Satisfaction (CSAT) • Escalation Management • Product & ...
- Jun 28
Fort Lauderdale, FL
... Strategic Leadership: Championed remote helpdesk operations serving a critical healthcare footprint of over 3,000 distributed medical end-users. Process Improvement: Introduced formalized, ITIL-aligned service catalog playbooks for incident and ...
- Jun 27