Desktop Support Technician - Field & Remote
Resume:
Lawrence Taylor
Columbus, OH
************@*****.***
Summary of Skills
IT professional with experience supporting multiple hardware, software operating systems and applications.
Hands-on technical skills coupled with top notch customer service and communication skills.
Solid experience with the following systems: MS Exchange, AIX UNIX, AS/400, NT Network Server, Microsoft Office Suite, Citrix Network Server, Windows Server 2003 and Windows NT
Built HP, Citrix, Cisco, Unix and Dell Servers, which included installing the most updated software, Windows XP and Windows 7
Experienced in MS SCCM 2012, TSO, Service Now and Active Directory.
Experienced providing support both on-site and for remote users for desktop, network and system issues.
Racking & stacking various HP, Citrix and Cisco servers, Patch Cabling and connectivity
Experienced in installing software packages manually and through MS SCCM 2012, ESP and Harvest systems.
Work History
Nesco Resource/Dartpoints
Data Center NOC Tech.
06/21/2025 to Present
Duties include Monitoring the network to ensure uptime, pulling and installing various Cat5 Cat6 and fiber Optic cables, Racking and stacking servers and switches and UPS.
Creating Access Badges, including the Biometric access system. Monitor the security cameras, assist with installing customer equipment, doing cross connects via fiber and network connectivity. Frequently using AD and RD software to perform daily task.
Johnson Service group/Abbot Labs
IT Quality Assurance Tech.
06/24/2024 to 12/13/2024
40 Hours a week
Duties include viewing and analyzing the quality of the wire and cable management of the cabinets and racks of various Abbot Labs IT server rooms in the US and foreign countries all over world.
Modis/ Becton and Dickenson
Field Service Tech.
09/06/22 to 06/18/2024
40 Hours a week
Duties include traveling onsite to healthcare facilities and delivering services to include technical equipment repair, remediation and troubleshooting devices.
Traveling and working onsite at different facilities and delivering quality technical support and repair services. Such as replacing parts and performing Software updates.
Perform moderately complex hardware and software troubleshooting and repairs, possesses strong time management and organizational skills to ensure on time completion of project assignments; works effectively with minimal direct supervision.
Infoville
IT Network Support Tech. 07/2021 to 05/2022
40 Hours a week
Respond to client support requests.
Contact clients to find out the nature of the problem.
Troubleshooting hardware and software issues
Travel to the client’s location or connecting via remote link.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training on computer operation and management.
Completing job reports and ordering supplies.
Configuring printers and other peripheral devices
Shared drive mapping
Mobility support (Mobile device management)
Mobile Device Terminal troubleshooting
Works closely with client and other teams to support effective delivery of the following:
Plan and co-ordinate Storm and Event support
Ensure exposure to risk is minimized on all projects.
Provide accurate and timely communication to leadership regarding risks, issues and plans to address each.
Based on lessons learned, provides recommendations to leadership to improve business and project processes to achieve improved results.
Responsible for adhering to established safety standards.
CXLoyalty
Data Center Tech.
Westerville, Ohio 12/2020 to 07/2021
40 Hours per week
Installing/uninstalling/relocating all distributed systems and network hardware
installing/extending/relocating/testing all carrier circuits to the network hardware
Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical, and communications vendors
Coordinate and Install Cabling Infrastructure
Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping practices and best operations practices
Provide hands-on, break/fix level 2 support for the data center systems and communications environments
Coordinating, and approving data center infrastructure change controls
Ensuring compliance with data center standards, policies, and processes for all changes
Performing required compliance activities Coordinate activities in support of all projects and technical requests within the Americas Data Centers
Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
Provide clear and detailed turnover to next shift workers for continuity
Performing daily tape ejects to increase current day processing capacity
Monitoring of tape related console messages
Managing all daily ad-hoc tape/job requests and scratch activity
Managing all physical and electronic vaulting activity
Manage tape destruction process, ensuring all proper documentation has been recorded and approved
Emsar
Field Service Tech.
Columbus, Ohio 09/2019 to 12/2020
40 Hours per week
Troubleshoot, replace nonworking parts related to various in store and non-retail stores HIGI Blood pressure machines, Throughout Oh, WV and PA.
Follow scheduled activities and respond to all repair activities for warranty and post-warranty instruments/equipment as assigned.
Troubleshoot, repair and verify instrument/equipment performance on all activities and field updates, preventative maintenance inspections and all required field reporting in a timely manner. Provide service support outside their assigned territory when required.
Timely and accurate submittal of administrative duties including but not limited to; work orders, field service forms, expense reports, time sheets and other payroll forms.
Ensure customer satisfaction through quality workmanship, documentation, customer management and demonstrate professionalism that is consistent with EMSAR’s image. Comply with Quality, GMP, ISO and safety regulations, adhere to company travel and expense policies.
Provides coaching/technical assistance to Field Services Technician I, performs additional duties as needed and/or assigned by supervisor/manager
State Auto Ins. 06/2019 to 09/2019
Desktop Support Tech
Columbus, Ohio 40 Hours per week
Acknowledge and work to resolve incoming tickets, either face-to-face or via remote tools
Communicate quickly and effectively with our employees in multiple (global) locations
Assist in resolving complex technical issues within the IT environment
Continually update and improve the documentation of the IT environment
Workstation/Laptop imaging, configuration and deployment
Deploy, manage, and ensure security of mobile devices
VoIP phone support and troubleshooting, as well as MacOS.
Diagnose and solve local and network printing problems
Active Directory administration including managing domain users and privileges, and updating network shares and related permissions
Maintain current knowledge levels on existing products and/or acquire knowledge on merging technology and products
Maintain up to date enterprise Anti-Virus Applications and Encryption software.
Support Senior Systems Administrators and other IT staff in maintaining, administering, and enhancing the multi-site network infrastructure.
Cardinal Health 02/2019 to 06/2019
Sr. Computer Operator
Dublin, Oh. 40 Hours per week
Monitoring of the batch job processing requirements and data flow
Maintains a variety of documentation: including operation’s procedures (SOP), run sheets, tape vaulting (Iron Mountain) and turnover
Open/Update/Assign/Resolve incidents in ServiceNow and monitor operation’s queue
Assist first level Windows and Unix/Linux server support teams (reboot servers, cable connection verification as requested)
Responsible for monitoring and reacting to facilities alarms for air conditioning, water alarm, fire alarm, and power protection systems (UPS) in the computer operations area
Monitor and perform iSeries BRMS backups, iSeries restores - files, application, and system recovery as requested.
Monitors Data Center access login entries and allows access for approved personnel
Resolves user problems, from the helpdesk, phone calls and email/IM requests
Perform iSeries/AS400 IPL process and perform weekly IPL’s.
Understand of the business and the impact of missed SLA’s and how it impacts on our customers
Perform functions of common EIT tasks and tools (Escalation, SRT, Maintenance, Change Control, Timekeeping (Service Now, Kronos.
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