Helpdesk resumes in Owings Mills, MD

Ellicott City, MD
... Accomplishments include: ●Managed/Coached the implementation of a Section 508 test automation tool ●Directed a value stream mapping effort to reduce firewall change request cycle time by 45% ●Led a project to reduce Helpdesk tickets by 25% Science ... - 2023 Dec 07

Baltimore, MD
... switches, Wi-Fi routers), Selecting network equipment following industry standards and organizational needs • Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales ... - 2023 Nov 22

Baltimore, MD
... Helpdesk calls and create tickets using Remedy, support solution software. Managed Windows XP, 7 and Mac deployment project to more than 1200 users at the center. Troubleshot both hardware and software for Windows 10 and MAC systems. Ensured the ... - 2023 Nov 08

Glen Burnie, MD
... Maryland Health Connection, Baltimore, MD 10/2014–7/2015 Helps enroll low-income people in low-cost health insurance or Medicaid Client Servicing/Helpdesk Specialist ●Worked at a high-volume call center, handling about 30 calls per day; application ... - 2023 Nov 05

Laurel, MD
... Clothe Calls – Bowie Maryland January 2018 – January 2019 Admin/Helpdesk Specialist (Azure and Active Directory) Active Directory and Azure accounts management Respond to requests for technical assistance in person, via phone, chat or email. Log all ... - 2023 Oct 24

Laurel, MD
... Training of tier 1 & 2 helpdesk support staff; Troubleshooting of desktop & Network operating system components; Implementation of an enterprise virus plan with InnocuLAN Configuration of Windows NT workstations for application developers ... - 2023 Oct 23

Baltimore, MD
... MD 09/2017 – 02/2019 ●Operations Manager for the Connecticut, Indiana, Nations (10 American Indian Tribes) and South Dakota Women Infant and Children’s (WIC) programs and provide oversight of the Three Sigma helpdesk that services those States. ... - 2023 Oct 11

Maryland City, MD
... Information Technology Administrator 2015 - 2018 IBM, Newark, NJ Single Point of Contact on customer site for all desktop related issues or escalations from customers and helpdesk. ● Support of Windows Server 2000, 2003 & 2008. ● Planned and ... - 2023 Oct 04

Westminster, MD
... Hunt Valley, MD Field Systems Engineer Consulted with several Baltimore and Washington area companies, providing Level 2 Helpdesk Support Worked in Novell 3.x & 4.x, NT 3.51 & 4.0 environments Provided support to Windows 95, 3.11, Microsoft Office ... - 2023 Sep 11

Westminster, MD
... I remain a consultant for the Uberboot CD (as described in the Senior Network Administrator section below) for the IMCEN Tier II Helpdesk. Network Administrator (Pentagon, 2003 - 2008) - I provided support for the U.S. Army’s Information Management ... - 2023 Aug 30