COCO FOGLE

*** ******* **, ****** ** *****

240-***-**** ad0vh3@r.postjobfree.com

administrative Assistant

Certified Medical Office Administrator; medical records and database training in Medisoft and Springcharts

Experience in financial services -- health insurance, mortgage modification, credit union accounts

Extensive call center customer service experience

Familiar with online applications, financial records, money transfers

Experience

ATI Physical Therapy, Catonsville, MD 3/2021- 2/2022

Multisite Scheduling Coordinator

●Responds to inquiries from customers about the availability of physical therapy evaluations and appointments. Perform outgoing calls to confirm new appointments.

●Assign evaluation and therapy appointments to Physical Therapists and Assistants.

●Answers incoming calls pertaining to referrals, emails and faxes. Input demographic and insurance data for new and existing accounts.

●Scan documents into Nuance scanning system for patient files.

Washington Gas, Springfield, VA 4/2016- 12/2016

Telesales Administrative Assistant

●Responds to inquiries from customers, contractors, dealers, and employees about the availability of natural gas for residential conversions, residential new constructions, light commercial, and other projects as assigned.

●Assign, assemble, and review for completeness all new constructions, and residential data.

●Set up new projects and enter key data using automated systems such as WMIS and SalesForce.

Maryland Health Connection, Baltimore, MD 10/2014–7/2015

Helps enroll low-income people in low-cost health insurance or Medicaid

Client Servicing/Helpdesk Specialist

●Worked at a high-volume call center, handling about 30 calls per day; application process took 20-30 minutes per client

●Created online accounts, or assisted clients with computer access, to apply for medical insurance coverage

●Performed IT duties like password reset and recovery; updated accounts using the CRM database system

Wells Fargo Home Mortgage, Columbia, MD 6/2010–3/2011

Mortgage Servicing/Collections Specialist

●Did front-line processing for the Loss Mitigation Department; initiated contact with borrowers in default on their mortgage, for possible admission to the Home Affordable Modification Program

●Filled out their applications by asking questions about their financial situation, over the phone

●Processed monthly loan payments, principal credit, interest, taxes, insurance, and servicing fees

Navy Federal Credit Union, Vienna, VA 7/2005–11/2008

Call Center Account Specialist

●Responded to customer inquiries about opening basic checking and savings accounts; provided product and service information, provided link to website

●With customer on the phone, entered their information needed to apply for loans and credit cards

●For customer withdrawals, performed Western Union, Wire, and ACH Origination Transfers

Education and Training

UDC Community College, Washington, DC Medical Office Administration Program

National Healthcareer Association Certified Medical Administrative Assistant

Anne Arundel Community College, Arnold, MD Paralegal Specialist coursework