Nilam Shah

*** ***** *****

Wexford, PA *****

201-***-****

Employment History

SQL Database Administrator

**** - *******

Cheneh A Plus LLC, Pittsburgh, PA 15201

● Implemented a digital dashboard to display database load and purge batch totals.

● Deliver production DB2 / DBA support for large commercial contracts, such as Macy's, Target, and various others.

● Design new ETL packages, data models and job scheduling in order to accommodate new client programs and compliance needs.

● Implemented best practices and build Disaster Recovery Site to guarantee continuity of business in Human or Natural Disaster situation. Information Technology Administrator

2015 - 2018

IBM, Newark, NJ

Single Point of Contact on customer site for all desktop related issues or escalations from customers and helpdesk.

● Support of Windows Server 2000, 2003 & 2008.

● Planned and installed multiple domains; setup and configured WINS, DNS and DHCP.

● Perform software installation, upgrades/patches, troubleshooting, and maintenance on Windows servers.

Systems Support Specialist (Part-Time)

2013 - 2015

New York Life Insurance Company Newark, NJ

● Performed troubleshooting of printers, computer software, and other hardware when necessary.

● Generate written communication to internal and external customers.

● Provided software support to home office users, approx 1,500 desktops.

● Configured software applications for standard software deployment to assigned employees.

● Team Leader for upgrading the domain from Windows NT4.0 to W2K3 Development and implementation of HIPPA strategies and network security.

● Provided hardware and software support for clients running a custom Windows-based retail floor-covering management application. Education

Bachelor's Degree Computer Science

2009 - 2013 NJIT, NEWARK, NJ

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