Maurice L. Ward, PMP, CSM
*********@*****.***
Experienced Project Manager with a strong technical background and a track record of delivering successful projects. Certified PMP and CSM. Skilled in SQL Server Database management, MS Power Platform/Power Apps application development, software development, and project leadership.
Technical Knowledge:
●SQL Server Database
●ConnectWise
●SharePoint
●Team Foundation Server (TFS)
●SQL Server
●Oracle
●Microsoft Office Suite: Word, Excel, Access, Vision, Project, Windows 2000/XP,
●Microsoft: Power Apps/development/build, configuration and troubleshoot
●Power Platform CoE
●Azure SQL, Azure SQL DB
●OData service
●AccVerify
Highlights:
●Received the highest client satisfaction performance rating of excellent (5) 4 years consecutively as Project Manager for the Humana Eligibility Verification Project.
●Consistently maintained an 85% profit margin based on a firm fixed price as Project Manager for the Humana Eligibility Verification Project.
●Consistently maintained a 65% profit margin based on a firm fixed price Center for Medicaid and Medicare Services (CMS) Point of Service Facilitated Enrollment (POSFE) project POSFE project.
●Instrumental in the development, design and training for the new front-end Medicaid Eligibility Verification database for the Center for Medicaid and Medicare Services (CMS) Point of Service Facilitated Enrollment (POSFE) project POSFE project.
●Provided supervision of 1200-1500 daily eligibility inquiries, production, and workflow for the Research Analysts; exceeded the expected turn-around for daily inquiry responses.
Experience: Project Manager, Omega Baltimore Foundation Baltimore, MD
04/2019 – To present
●Define objectives, requirements and assumptions necessary to structure management project.
●Instrumental in the organization Agile transition; provided coaching and served as the Scrum Master and organized and facilitated project planning, daily stand-ups, retrospectives, sprint and release planning and demos. Manage projects and related specific activities within given constraints of time, budget and quality.
●Integrate self into client environment to effectively lead project team building positive professional relationships with clients and associates.
●Ensured a seamless relationship between the external clients and senior leadership.
●Ensure scope, schedule and costs are reasonable and achievable.
●Conduct periodic and post-project reviews to ensure project is on track.
●Coordinate functional perspectives from within and outside project teams.
●Ensure all project documentation is updated and conveyed to relevant stakeholders on time.
●Plan, schedule and control activities to fulfill identified objectives applying technical, theoretical and managerial skills to satisfy project requirements.
●Microsoft Office Suite: Word, Excel, Access, Vision, Project, Windows 2000/XP,
●Microsoft: Power Apps/development/build, configuration and troubleshoot
Operations Manager, Three Sigma Software Incorporated
Laurel, MD
09/2017 – 02/2019
●Operations Manager for the Connecticut, Indiana, Nations (10 American Indian Tribes) and South Dakota Women Infant and Children’s (WIC) programs and provide oversight of the Three Sigma helpdesk that services those States.
●Managed multiple budgets totaling $7 million as well a staff of 18 to include Help Desk Representatives, Developers, Testers and Team Leads; completed evaluations.
●Instrumental in the organization Agile transition; provided coaching and served as the Scrum Master and organized and facilitated project planning, daily stand-ups, retrospectives, sprint and release planning and demos.
●Managed the maintenance, day to day productions and fixes in for various web-based and mobile applications for Indiana, Nations (10 American Indian Tribes) and South Dakota.
●Team Foundation Server (TFS)
●Microsoft: Power Apps/development/build, configuration and troubleshoot
●Azure SQL, Azure SQL DB
Humana Eligibility Verification Project Manager, Optum Government
Baltimore, MD
01/2010 – 04/2017
●Project Manager for the Centers for Medicaid and Medicare Services (CMS)/ Humana Point of Service Facilitated Enrollment (POSFE) project.
Managed a $3 million budget as well as a staff of 6 to include Research Analysts and Developers for the POSFE unit.
●Responsible for the Operations and Maintenance of POSFE as well as managing the project to scope, time, budget, and quality to meet contracted deliverables as per the Statement of Work as well as provide strategic direction for performing State eligibility checks and being the primary customer interfacing with Humana Insurance.
●Provided coaching and served as the Scrum Master and organized and facilitated project planning, daily stand-ups, retrospectives, sprint and release planning and demos.
●Completed weekly, monthly and quarterly project status reports for Humana and QSSI Sr. management.
●Microsoft: Power Apps/development/build, configuration and troubleshoot
●SharePoint
●Azure SQL, Azure SQL DB
Beneficiary Eligibility Enrollment Project Director, Strategic Health Solutions
Baltimore, MD
09/2007-01/2010
●Project Director for Strategic Health partnering with Quality Software Solutions Incorporated (QSSI) for the Center for Medicaid and Medicare Services (CMS) Point of Service Facilitated Enrollment (POSFE) project.
●Managed a $1.5 million budget and interviewed, hired and trained a staff of 6 to include Research Analysts and Developers for the POSFE unit.
●Responsible for managing, facilitating and coordinating the successful transition of the POSFE project from Z-tech to QSSI/Strategic Health.
●Instrumental in developing an internal database to store and transmit Medicaid eligibility data utilizing SQL Server and various State Medicaid databases.
●Oracle
Research Analyst Supervisor, Z Tech Corporation
Rockville, MD
02/2004- 09/2007
●Supervisor for the Center for Medicaid and Medicare Services (CMS) Point of Service Facilitated Enrollment (POSFE) project.
●Managed a helpdesk of 25 Research Analysts and administered daily work assignments.
●Interacted with CMS and WellPoint on project status.
●Responsibilities included maintenance of the eligibility Auto-Enroll application and database.
●Interpreted business needs and translated them into system requirements and test cases for the POSFE.
●Involved in testing and reported weekly testing results to the client and assisted in resolving issues in the data analysis processes.
Education & Certification:
●PMP® Number: 3417497
●Project Management Professional, Project Management Institute
●Certified Scrum Master
Coppin State University, Bachelor of Science