Helpdesk resumes in Owings Mills, MD

Laurel, MD
... network support Upgrade servers hardware/software Upgraded/replaced Cisco routers and switches Helpdesk Manager of 3 level 2-3 technicians Accountable for monitoring, troubleshooting, and ensuring high availability of large network infrastructure. ... - 2021 Feb 19

Laurel, MD
... Center Developed software installation instructions and provided application use and resolution training for users and helpdesk support staff to achieve a balanced and cohesive level of system wide support Worked effectively as part of the team to ... - 2021 Feb 16

Owings Mills, MD
... Worked on creating a Custom SharePoint HelpDesk for CMS wide users with auto reminders using Rest-API, jQuery. Created the Nintex forms for data entry with custom validations and formatting using JavaScript and CSS. Created Assign Flexi task ... - 2021 Feb 02

Essex, MD
... Implemented helpdesk/support processes and procedures to improve the IT Department’s ability to track and respond to user needs. Act as the liaison with major application software vendors to ensure issues are addressed and escalated as needed. ... - 2021 Jan 27

Baltimore, MD
... to achieve common goals Humana Helpdesk Specialist Lead Knoxville, TN March 2014 – March 2015 40 Hours/ Week Administered effective frontline line desk assistance to customers where inquiries are beyond the knowledge of the help desk team members. ... - 2021 Jan 20

Hanover, MD
... environment and remediation of high and mid-level vulnerabilities found Resolving of any 3rd tier tickets sent to Treasury helpdesk by Treasury users Restore lost data from backups of previous nights tasks Incentive Technology Group Windows Systems ... - 2020 Dec 01

Baltimore, MD
... Accurately and confidently handles all customer inquiries (ie: Helpdesk, iCHATs and ticketing) using a mastery of technical trouble-shooting skills, communication, active listening, and problem solving skills. Acts as a subject matter expert on ... - 2020 Nov 15

Towson, MD
... •Assisted in performing helpdesk operations to over 500 end users. •Responsible for creating, maintaining and managing life cycle replacements for all system and non-system related automations equipment within the organization. •Developed and ... - 2020 Oct 29

Essex, MD
... Unisys, Salt Lake City, Utah — IT Helpdesk March 2008 - August 2019 Provided network services and support within the client company’s network infrastructure.. Alorica, Magna, Utah — Computer Technical Support January 2000 - November 2007 Provided ... - 2020 Sep 02

Severn, MD
EDUCATION University of Maryland, Baltimore County (UMBC) Baltimore, MD B.S. in Information Systems Expected: December 2020 SKILLS Programming: SQL, MYSQL, HTML Software: Microsoft Office (WORD, POWERPOINT, EXCEL) Hardware: Technical support Soft... - 2020 Jul 03