Shawn A. Cole

*** ***** **** *** **

Westminster, MD 21157

443-***-****

adzmky@r.postjobfree.com

Objective: To obtain a position in the System Administration, Systems Engineering or Technical Support Field that will allow me to best utilize my skills and experience

Experience

July 2023 Swift Staffing

PC Installer

Image PCs and laptops

Setups PCs and laptops

May 2023 Mattress Firm

Router

Route delivery trucks

Run reports

Audit delivery trucks

Maintain supply levels

Supervise truck loading

Process Billing

June 2022 Emergent Bio Solutions Linthicum, MD

IT Tech

Provide Teir II support to 7 different client locations

Image workstations

Provide AD support

Install peripheral devices

Update and maintain company documentation

Consult with other technicians on various issues

April 2022 Cornerstone, LLC Towson, MD

IT Tech

Provide Support via remote connections to 15 different companies

Provide on site support for 15 different companies

Update and maintain company documentation

Consult with other technicians on various issues

April 2017 – Feb 2022 Communicare Linthincum Heights, MD

Desktop Technician

Provide Remote support to Retirement Facilities

Provide on site support for Retirement Facilities

Assist with the takeover and setup of new Retirement Facilities

Setup new and replacement laptops and desktops for Retirement Facilities

July 2016- July 2017 Plexus Group Baltimore, MD

IT Area Team Lead

Servicing Baltimore City Schools

Provide hardware and software support to end users

Area Lead for the Northwest Part of the City, supervising 2 techs

Provide support for School Board Meetings and other special meetings

Support the VEX Robotics program

July 2013- July 2016 ISS Philadelphia, PA

IT Project Team Lead

Servicing Baltimore City Schools

Supervise a 6 man install team, task assignments, time cards and technical issues

Provide hardware and software support to end users

Field Service For the VLan Network Project

Team Lead for Summer Laptop Cart Project

Area Lead for the Northwest Part of the City, supervising 2 techs

July 2009- July 2013 Swift Staffing Catonsville, MD

IT Project Team Lead

Servicing Baltimore City Schools

Install Memory and load MS Office 2007 and Symantec on various model PC's

Prepare and implement schedule for up to 5 install teams for 206 schools

Manage memory supplies and inventory updates associated with the project

Supervise a 6 man install team, task assignments, time cards and technical issues

Provide hardware and software support to end users

Manage Summer Projects within the Baltimore City School District

Field Service For the VLan Network Project

Team Lead for Summer Laptop Cart Project

1999–2009 Susquehanna Bank Towson, MD

Network Support Specialist

Maintain a Windows 2000 network and ancillary equipment

Provide hardware and software support to 250+ users at 24 sites

Tested and setup 5 new branch locations and training lab

Install and maintain specific application servers for two affiliate companies

Migrate work force to a combination Linux/Citrix environment

Maintain connections to IBM AS400 Banking System

Assist in the installation of Seimens phone systems

1998–1999 Apex Systems Inc. Towson, MD

Systems Administrator

Provided on-site administration to a customer closing it’s warehouse site

Duties including daily backups, server administration, desktop and network support

1997–1998 GSE Systems Columbia, MD

Senior Network/Desktop Technician

Provided primary support to 150+ end users and networking equipment

Provided secondary support to NT 4.0, Novell 4.0, and Exchange 5.0 servers

Coordinated the installation of all network topology for the company’s new Rutherford Plaza work site

1996–1997 System Source Hunt Valley, MD

Field Systems Engineer

Consulted with several Baltimore and Washington area companies, providing Level 2 Helpdesk Support

Worked in Novell 3.x & 4.x, NT 3.51 & 4.0 environments

Provided support to Windows 95, 3.11, Microsoft Office and Exchange

1992–1996 Mantech Corporation Fairfax, VA

Senior Computer Technician

Engineer, maintain and install Local Area Networks

Maintain routers (Proteon CNX500 & P4200 and CISCO Systems AGS+,CGS, MGS and IGS models)

Train new personnel in both troubleshooting and remote diagnostics

Held DOD Top Secret SCI Clearance

1991–1992 Bendix Filed Engineering Corp. Columbia, MD

Computer Technician

Maintained and installed Local Area Networks and PC’s

Received NASA certification in soldering, wire wrapping and ESD

Held DOD Top Secret SCI Clearance

1990–1991 ABB Sumirail Elmira, NY

Quality Control Inspector

Responsible for the testing and inspection of the electrical systems on board MDOT Light Rail Cars

1986–1990 United States Air Force

Cryptographic Systems Technician

Maintained end item encryption devices such as STU3’s, KG’s and KY3’s

Maintained their point to point communications

Held DOD Top Secret SCI Clearance

Education

1996 & 1997 Systems Source Learning Center Hunt Valley, MD

Supporting Microsoft Windows NT 4 Core Technologies

Installing and Configuring Windows NT Server 4

1995 Novell Certified Administrator

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