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Cloud Solution Customer Service

Location:
Laurel, MD
Posted:
October 24, 2023

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Resume:

MOTUNRAYO. O. OKENEYE(AYO)

**** ******* ***** **. ****** MD. 20724

301-***-**** ad0lvr@r.postjobfree.com

Experienced with operational management with years of experience in banking and finance operations, customer service and cloud computing activities that include planning, projecting, and forecasting. Demonstrated proficiency in resolving problems and driving overall operational improvements.Analyzing and implementing innovative solutions to improve procedures, consistently saving costs while increasing profits.

SKILLS:

EC2, S3,SNS,Security Group, NACLS,Cloud Formation, VPC, DynamoDB, Elastic Beanstalk, YAML,Terraform, KMS,Cloudfront, Guarduty,AWS Shield,Security Guardrails,Puppet, Chef.,Data Analysis.Linux / Git Admnistration, Excellent interpersonal skills.

Professional Experience

Guidehouse Washington, DC 05/2021- Till date

Cloud Solution Associate

Responsible for evaluating cloud-based technical solutions/designs in accordance with client requirements.

Provide expertise to monitor the designing and engineering of infrastructure and applications to the Cloud.

Responsible for client's overall cloud experience, including being the engineering point-of-contact for resolving reported performance or delivery issues.

Responsible for ensuring that all vendor cloud solutions comply with industry and Government-mandated security protocols, controls, and best-practices.

Wrote and maintained documentation of relevant operating procedures and processes.

Keeping abreast of failures and issues associated with a cloud offering.

Collaborating with Cybersecurity and information technology staff to ensure the protection of firm data stored on computer systems.

Educating teams on new cloud technologies and initiatives.

Creating, developing, and deploying cloud-based modular systems.

Creating and maintaining cloud-based systems following industry standards.

Detecting, assessing, and addressing infrastructure and application deployment vulnerabilities.

Reviewing existing systems regularly and offering recommendations for enhancements.

Assessing cloud strategy and program architecture.

Troubleshooting issues that arise as a result of cloud application failures or security breaches.

Collaborating with engineering and development teams to assess and select the most appropriate cloud solutions.

Insight-Tech Synergy Consulting LLC, Baltimore Maryland January 2019 – May 2021

Cloud Associate Engineer

Designed user’s credentials and profiles using AWS IAM.

Permissions and access management

Developed Cloud Formation scripts to automate EC2 instances.

Migrating data from on-premises systems to cloud-based apps.

Worked on multiple AWS instances, set the security groups, Elastic Load balancer and AMIs, Auto scaling to design fault tolerant, cost effective and highly available systems.

Maintaining current knowledge of cloud computing technology to provide best practices to their employer or client.

Evaluating existing systems to identify any vulnerability that could jeopardize cloud security.

Transferring company data to the cloud and organizing it for easy retrieval

Reviewing existing systems regularly and offering recommendations for enhancements.

Provided support to department/end users during system upgrade and optimization activities.

Creating and implementing cloud computing systems that meet the needs of the employer or client.

Modifying and enhancement of current systems.

Assuring that data storage and processing processes operate efficiently in compliance with enterprise security policies and cloud security best practices.

Key Accomplishments:

Improved profitability, cost management, and reporting system performance by 70% growth.

Review bottlenecks and recommend changes to improve the overall level of company operations.

Clothe Calls – Bowie Maryland January 2018 – January 2019

Admin/Helpdesk Specialist (Azure and Active Directory)

Active Directory and Azure accounts management

Respond to requests for technical assistance in person, via phone, chat or email.

Log all help desk interactions.

follow up with customers and users to ensure complete resolution of issues.

Redirect problems to correct resource.

Identify and escalate situations requiring urgent attention.

Prepares non-inventory purchase order requisitions.

Attaches the corresponding purchase orders to incoming invoices with all supporting documentation.

Investigates and resolves problems associated with processing of invoices and purchase orders.

Prepares batch check runs, wire transfers, and ACH transactions.

Reconciles various accounts by identifying errors in posting or omissions by applying appropriate accounting standards.

Process remittance information from checks, drafts and wire transfers in accordance with guidelines.

Responsible for inquiries concerning account status and resolution of discrepancies to appropriate persons.

Responsible for documenting and generating monthly transaction and closing reports.

Performs other duties as required to support Accounting Department

WEMA Bank April 2010 to November 2017

Financial Center Operation support

Managed budgets and company financial accounting including monitoring and reporting systems.

Produced accurate and timely financial reports on branch activity to top management for measuring and tracking performance.

Supervised and authorized fund transfer functions within the branch.

Collaborated with relationship units of investment, liability, and credit accounts to monitor customer performance within the branch and measure conformity to standards set by management.

Reconciled general ledgers, verified branch accounting books, and daily journals to ensure accuracy.

Supervised and authorized branch-clearing activities. Verified proper documentation of authorized transactions as needed for control purposes to prevent errors and misstatements.

Oversaw operational improvement of administration of vault and cash management.

Ensured team compliance with government regulations, bank policies and standard operating procedures.

Established key procedures for teams preparing documentation, models and presentations.

Managed branch’s budget by designing a complex financial model that tracked and validated expenses.

Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.

Processed daily, weekly and monthly ATM and Vault audits with a Zero error rate.

Identified and pursued valuable business opportunities to generate new company revenue.

Key Accomplishments:

Collaborated with personnel to maintain overall smooth operation of branch work tools.

Served as first level of compliance officer responsible for full compliance with standard operating procedures to prevent fraud and protect assets.

EDUCATION AND TRAINING

Olabisi Onabanjo University 2007

Bachelor of Science in Computer Science (BSc)

University of Maryland Global Campus 2023

Masters in Cloud Computing System (Msc)

CERTIFICATION

Microsoft Azure Administrator 2022

AWS Certified Solution Architect- Associate 2022

AWS Certified Cloud Practitioner 2022



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