Service Desk It

Jaquan Bazil

Baltimore, MD *****

******.*****@*****.***

347-***-****

Work Experience

Mobile Deployment tech

Barcoding, Inc. - MD

January 2023 to Present

On-site

• Worked on troubleshooting mobile devices while brainstorming new ways to fix problems.

• Documented daily on going problems, While resolving problems remoting in devices with systems like Sodi.

• Imaging 50+ devices daily while communicating with high level costumers like DSG, DHL, Fleet Farm.

• Mobile computer and android device provisioning

• Data collection and validation

• Install OS, patches, software, and firmware updates to mobile and standalone android devices.

• Deploy and configure RFID Systems and devices

• Configure CISCO wireless access point

• Client reimaging and installation of software applications

• Order staging and packing

Skills: Troubleshooting • Collaborative Problem Solving • Teamwork • Communication • Time Management

Service Desk Tech Intern

Medifast, Inc - Baltimore, MD

August 2022 to December 2023

· Completed IT service desk tickets using Jira and Ring central Nice In contact

· taking calls, and helping my team work efficiently.

· Perform weekly updates of laptop inventory throughout the company using Excel.

· Assist executives and associates within the company and outside, troubleshooting computer applications such as JAMF, Outlook, etc.

· Use active directory for finding employees and using lockout status

· Communicate with outside company vendors requesting IT service.

· Creating documentation describing the process of tracking company-used laptops. Active Grant Administrator

Youth as Resources; Baltimore’s Youth-Led Grant Making Organization - Baltimore, MD July 2020 to July 2021

· Worked towards bettering the communities within Baltimore, as well as building small organizations.

· Helped small organizations get nonprofit grants over the time I worked using zoom meetings

· helping the Organization grow in credibility using Zoom and Power Point.

· Worked on grant proposals for the span of a year

· Using Microsoft word helping the organization improve workflow. Education

High school diploma

Mergenthaler Vocational-Technical High School - Baltimore, MD Skills

• Hardware: (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps, Hardware security (Bit locker), Operational procedures of rolling out new devices and refreshing old ones

• Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi routers), Selecting network equipment following industry standards and organizational needs

• Support: Helpdesk: escalation and documentation on ticketing system, customer service support

(email, phone, and in person), Sales Support (research market, product, service, and client information) Certification(s): Working towards CompTIA A+ and Microsoft Office Specialist (MOS) certifications, as well JAMF and Google data analytics,

• Active Directory

Links

https://www.linkedin.com/in/jaquan-jay-quan-bazil-a348a2237/

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