IT Support & Network Technician
Resume:
LOUIS GARCIA
Kingsburg, California
Email: ********@*******.***
JOB OBJECTIVE:
To build a career as an Information Technology Engineer
SKILLS & QUALIFICATIONS:
Comp TIA’s A+ Certified Technician (ID# 10478422)
Dell, HP, Lenovo certified.
Strong interest in the computer industry with over 20 years studying computers and networking techniques.
Computer setup and configuration include new systems, disassembly, and software packages with knowledge of Microsoft Windows, MS-DOS command syntax, configuration, and troubleshooting.
Experience working with OSI model and LAN bus systems.
Hands-on experience with troubleshooting to the board level and the ability to perform installations of hard drives, floppy drives, interface cards, including video, sound cards and modems, and applications software.
Hands-on experience with the installation, set-up, and navigation of networks, including Windows 7, Windows 10 and experience with Active Directory, Group Policy and Exchange 2000. Including set-up and managing Users Mailboxes and user profiles within Active Directory.
Internet skills include troubleshooting, installing and configuring Internet Explorer, Google Chrome setting up mail accounts in MS-Outlook and current Office applications such O365, M365 Admin center. ADP time clock setup and configure, ADP time clock software experience. Service Now ticketing system and asset management system.
Strong ability to work independently or as part of a team.
Experience in researching and verifying that products are under warranty and Contracts are kept up to date to minimize any possible delay or down time for the customer.
Experience in maintaining helpdesk database to make sure all open work orders are finished on time and timely manner, and that all work orders have complete and accurate information.
Other skills include Typing, Excellent Phone Skills, Willingness to Help Others and Share Knowledge, Detail-oriented, Familiarity with a variety of office equipment, Rapid response to and identification of problems, Ability to utilize resources, Knowledge base and websites, good time management skills and multitasking. Experience with major ticketing systems Service Now and Jira.
Experienced with Apple products, specifically iPhone and iPad devices, MAC, MDM, Mobile Iron application, Intune Company Portal mobile application, JAMF, AT&T, Verizon wireless management within corporate accounts.
TRAINING & EDUCATION:
National Training Institute, Inc. Fresno, California 2000-01
Received Certificate of Completion “With Honors” in Computer Service Technology. Training includes on-site experience in the assembly, installation, configuration, testing and troubleshooting of various system and components and practical, hands-on application:
MS-DOS v6.x Peripherals Webpage Design/Front Page 2000
Windows v3.2x/95/98 MS-Office 2000 Windows NT Workstation/Server
Windows 2000 Professional/Server Windows XP Professional
Business Productivity Group:
oImplementing Microsoft Windows 2000 Professional and Server
oImplementing and administering Microsoft Windows 2000 Network Infrastructure Implementing & Administering Microsoft Windows Directory Services
Kingsburg High & Selma Unified School Districts Kingsburg/Selma, California
WORK EXPERIENCE:
Dragados USA Selma California 7/10/2023 – Present
IT Support Specialist: Support multiple end users from a Desktop & Field support role, supporting onsite and through VPN Fortinet client and remote tools, Team Viewer and RDP, support includes hardware\software in a Windows 10 environment, along with M365 tenants. Supporting the same as in previous employment, AD, Azure, One Drive, SharePoint, printer support and support with (MDM) solutions such as JAMF supporting iPhone\iPad devices. Experience with ticketing system Service Now, Jira.
Connection Inc Dinuba California 12/13/2021 – 5/12/2023
Client Technician ll: Responsible for supporting multiple end users from a Desktop support role, supporting onsite and through VPN Fortinet client and remote tools, such as Bomgar and RDP, support includes hardware\software in a Windows 10 environment, along with M365 tenants. Supporting the same as in previous employment, AD, Azure, One Drive, SharePoint, printer support. Supporting wireless devices, iPhone/iPad. Experience with Service Now ticketing system.
Cognizant Technology Solutions Fresno California 10/20/2018 – 08/17/2021
Senior Systems Engineer: Responsibilities include hardware/software, Systems Imaging for Windows 10 systems, O365 and M365 experience, printer support with Printer Logic cloud SaaS, Service Now management portal and ticketing system, asset management, experience working with networking LAN, WAN, Server, DRA account and resource management, Wireless devices, iPhone/iPad, (MDM) Mobile Iron application, MS Intune, M365 admin center. ADP time clock setup and configure. Troubleshooting a wide variety of custom software. Remote and sales support via remote tools, SCCM, PC Anywhere, Dameware, MS Quick assist, MS Remote assistance, Remote Desktop.
CompuCom Systems Inc. Fresno California 2/2007 – 10/18/2018
Technical Support Specialist: Responsibilities Desktop Support Technician, hardware/software, System Imaging for Windows 7 and Windows 10 systems, printer support, experience working with network, Server, Wireless devices, iPhone/iPad, (MDM) Mobile Iron application. Troubleshooting a wide variety of custom software. Remote and sales support via remote tools, SCCM, PC Anywhere, Dameware, MS Remote assistance. Managed Wireless corporate devices, AT&T, Verizon.
Dell Field Services Technician - Qulaxserv Fresno, California 12/06 – 10/2007
Computer Service Technician: Responsibilities Laptop and Desktop Hardware repair, Microsoft Windows System imaging
Alorica Inc. Clovis, California 08/14/06 to 08/25/06
Phone Support Technician: Responsibilities included Phone support and troubleshooting D-Link wired and wireless products.
Ruiz Food Products, Inc. Dinuba, California 12/26/01 to 9/29/05
IT Help Desk Specialist: Responsibilities first level support for end users such as troubleshooting basic software, Windows and common network issues. Replacement of hardware peripherals. Maintaining all upkeep of network printers, placing
Service calls to hardware vendors for service and support (DELL, HP, IBM, SBC, SYMBOL, etc.). Configuring and maintaining Windows servers and workstations and Server print queues, MS Exchange and mailbox management, Active Directory user accounts creation and management. Maintained bar code scanning equipment such as forklift mounted terminals, hand held scanners, and bar code printers. Basic support for AS/400 JDE and PRISM Systems. Configuring network switches, routers and media converters. Responsible for tape backups.
Provide support for remote sale team members over VPN and dial-up connections. Maintain helpdesk database and inventory and also track work orders to make sure they have been completed in a timely matter.
TEK Systems (Lemoore Naval Air Station) Lemoore, California 09/01 to 12/01
Computer Technician: Responsible for upgrading workstations. Set-up and configure outlook for end users. Train users to logon to network and open and use Microsoft Office applications.
REFERENCES:
Furnished Upon Request
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