Field Desktop Support & Networking Technician
Resume:
Gerry B. Flannel
*********@*****.***
Skilled in Field Desktop Support with strong knowledge of Windows operating systems, hardware and software installation and configuration; troubleshooting malfunctioning networks and patching software efficiently and accurately. Seeking a growth-oriented position in a fast-paced business environment. I offer hands-on technical troubleshooting in hardware, software, networking solutions, and audio-video conferencing.
Skills
Provide Field Computer support to local & remote locations.
Maintain, analyze, and solve incident log SLA dashboard and escalations review using ServiceNow
Conference room setup for meetings, training, audio-video conferencing, projectors, and conference calls
Coordinate sending and receiving hardware repairs with the appropriate vendors and users.
Provide support on various computer hardware, software, and peripherals.
• Resolve networking issues while identifying, researching, and resolving technical problems
Ensure the integrity of all electronic data records by following company quality standards
Manage equipment inventory and coordinate potential purchases and upgrades for Onboarding /offboarding and moves
Own and execute technology implementation projects, including Windows migrations and imaging of computers
Resolve computer problems and advise/implement appropriate actions/solutions
Communicate regularly and follow up effectively with Customer ticket approvals
SCCM, Active Directory (AD), Azure, Intune app
Work History
Chevron Phillips (LTI Mindtree)
August 2025–July 2026 (contract completed)
Provided technical support for various computer hardware, software, networking, and peripherals. Microsoft365 installations and configurations
Networking issues: identifying, researching, and resolving technical issues
Marathon Petroleum. (Ten Tek) Sept. 2024 to May 2025
Solved networking issues and identified and researched technical problems
Provided support on various computer hardware, software, and peripherals.
Installed and configured laptops, Desktops, printers, and Monitors
A/V equipment, iPhones, Office 365 imaging of computers, install software
and collaborate on potential purchases and upgrades
Communicate regularly and follow up effectively with ticket Customers.
Networking issues and identifying, researching, and resolving technical problems in ServiceNow
Active Directory with Network Admin Rights. Imaging and deploying computers and hardware.
Field Desktop Support Technician II CompuCom
from 1/20243to 8/2024 End of contract
Provide Field Technical support for computer Network hardware, software, and peripherals Installation and configurations
Resolve networking issues and identify, research, and resolve technical problems
Interact with end users and Managers with a high degree of tact, thoughtfulness, and awareness of the user’s situation in a complete effort to provide a blue-chip customer support care experience.
SCCM and Active Directory with Network Admin Rights. Imaging and deploying computers and hardware, software installation, and
Olympus of Americas –Webster, Texas
From 11/2018 – 04/2023, company sold
Field Technical Support Analyst – Being the only Tech on-site supporting 2 locations
Responsible for 65 in-house users and 25 remote users, running Microsoft Office 365 products:
Teams, OneDrive, and Outlook. Hardware, software, and Networking solutions, as well as audio-video conferencing.
Imaging and installation of computers and configuration of various software packages, peripherals, mobile devices, Zebra printers, and All-In-One Printers.
SCCM and Active Directory with Network Admin Rights, Imaging, and deployment of computers and hardware peripherals. iPad and iPhone iOS, MAC operating systems
ServiceNow! Handle customer inbound calls and emails, assess the status of requests to escalate, resolve, or support issues, and meet service-level agreement timelines.
Interact with end users and Managers with a high degree of tact, thoughtfulness, and awareness of the user’s situation in a complete effort to provide a blue-chip customer care experience.
UTMB Healthcare Systems -Galveston, Texas
IT Service Desktop Support. 9/2014 – 9/2018 and IT Helpdesk Support Analyst – 10/2009 to 9/2014
Experience with PCs with Windows operating systems and some Macintosh experience, including mobile devices; VPN Experience with Wyse Terminals and Citrix Technology.
Respond to problem requests, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC /Thin Client /MAC hardware, software, and equipment to ensure optimal workstation performance.
Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
*********@*****.***
832-***-**** cell
ITT Technical Institute – Houston, Texas
Associate Degree of Applied Science
Electronic Engineering 2002
PC Hardware Certified Technician
https://www.linkedin.com/in/gerry-flannel-872ba666/
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