Cybersecurity IT Support Specialist (MOS 25B)

MORZEL FORE

Active Secret Clearance 916-***-**** ****.******@*****.***

Socials www.linkedin.com/in/morzel-fore-b743b9202 Killeen, TX PROFESSIONAL SUMMARY

Results-driven System administrator/Cyber Support Specialist, U.S. Army Information Technology Specialist (MOS 25B), and U.S. Navy veteran with experience supporting enterprise IT systems, managing user accounts, technical troubleshooting, soc operations, network management, operations, and customer support in fast-paced, mission-critical environments. Experienced in combining IT help desk skills with cybersecurity knowledge to solve technical problems and block attacks. Competent at diagnosing and resolving hardware, software, and network issues reported by users or system alerts while maintaining secure, reliable, and efficient information systems. Demonstrated military leadership experience supervising daily operations, mentoring and training personnel, coordinating cross-functional teams, enforcing technical and safety standards, maintaining equipment accountability, and supporting organizational readiness. Proven ability to lead by example, communicate effectively under pressure, manage competing priorities, and deliver exceptional customer service in high-tempo environments. Skilled in desktop support, Windows operating systems, networking fundamentals, TCP/IP, DNS, DHCP, hardware installation, remote technical support, and technical documentation. Recognized for analytical problem-solving, adaptability, teamwork, and a strong commitment to continuous learning. CORE COMPETENCIES

• Help Desk Operations

• Technical Support

• Desktop Support

• Hardware Installation

• Hardware Upgrades

• Operating System

• Troubleshooting

• Software Installation

• Remote Technical Support

• Customer Service

• TCP/IP Fundamentals

• DHCP

• System administration

• SOAR

• Network Security

• PowerShell/ Linux

• Microsoft Azure

• Microsoft 365

• Firewall Fundamentals

• Network Troubleshooting

• Active Directory

• Windows Operating Systems

• User Account Management

• Account support

• Technical Documentation

• Asset Management

• Military Leadership

• Team Collaboration

• Customer Relations

• Communication

• Critical Thinking

• Time Management

• Pythons

• EDR

• SIEM

• Wireshark

• SOAR

• DNS

PROFESSIONAL EXPERIENCE

United States Army (25B) April 2022 – Present

• Provide Tier 1 technical support by troubleshooting hardware, software, peripheral devices, and network connectivity issues for end users.

• Provide Tier 2 technical management of servers and systems by configuring, installing and updating server hardware and operating systems.

• Served as ISSO and provided risk tracking, auditing, security planning and maintaining security posture for the organization.

• Utilize remote support tools to diagnose and resolve technical issues while maintaining high levels of customer satisfaction.

• Serve as the first point of contact for technical support requests, documenting incidents and tracking resolutions through established procedures.

• Install, configure, and maintain computer hardware, operating systems, and software applications.

• User Account Management adding and deleting user accounts, assigning passwords and managing security groups and controlling access permissions.

• Support user account administration and system access while assisting with secure network operations.

• Patch and security management, updating security, managing firewalls and monitoring systems for vulnerabilities, malware and unauthorized access.

• Troubleshoot network connectivity issues involving DHCP, DNS, Ethernet, and workstation communications.

• Troubleshooting and supporting tickets escalated from helpdesk resolving software hardware and network issues.

• Maintain technical documentation, customer records, and incident reports to improve service quality and operational efficiency.

• Collaborate with service providers and technical teams to resolve hardware failures and complex technical issues.

• Train users in basic IT procedures and technology best practices. United States Navy, Aviation Boatswain's Mate (Aircraft Handling) July 2018 – March 2022

• Supported aircraft launch and recovery operations while maintaining strict adherence to operational safety procedures.

• Installed, configured, tested, and maintained aviation support and safety systems.

• Diagnosed equipment issues and coordinated repairs with maintenance personnel to maximize operational readiness.

• Worked effectively in high-pressure environments supporting mission-critical flight operations.

• Maintained accountability for equipment and ensured compliance with Navy safety regulations.

• Coordinated with cross-functional teams to support safe and efficient aircraft movement. EDUCATION

Grant Union High School Sacramento, CA High School Diploma 2018 DSDT College: Cybersecurity Technology Professional 6 Program CompTIA Security+, Network+, and CySA+

CERTIFICATIONS

• U.S. Army Information Technology Specialist (MOS 25B)

• CompTIA Security+

• CompTIA Network+

• CompTIA CySA+

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