IT Support Specialist Infrastructure & Helpdesk

ASHAN ASLAMI

Dublin, CA *****

Email: *****.******@*****.***

EDUCATION:

Georgia State University, Atlanta, GA, Bachelor of Business Administration (CIS)

Apps: DNS, DHCP, SCCM, LAN/WAN, WIFI, VPN Ivanti Global Protect, Active Directory, MS 365, Windows 11 Migration, imaging Pxe boot, Microsoft Intune, Microsoft Endpoint Configuration Manager Azure Active Directory, Nitro, Adobe Acrobat PDF, OneLogin, 1Protect 2 factor authentication, SSO, OneDrive, Sharepoint, Maximo, Mobile Device Management, MAM, Slack, ServiceNow, Freshservice, Quick Assist, TeamViewer, VMWare,VDI, IGEL OS Windows Server, Universal Management, Google Workspace Meet Drive, Okta, Zscaler, Teams phones Avaya, Ring Central, VoIP

EXPERIENCE:

Computer Support Coordinator, Oakland, CA

Bay Area Rapid Transit (BART) Feb 2026 – July 2026 - contract

On-boarding provide laptops, off-boarding, collect assets

Daily IT support to end users onsite and remote

Hardware and software support in kiosk (Genius Bar)

Imaging laptops, desktops and Win 11 deployment refresh

Helpdesk support resolving hardware, software & connectivity

Mobile Device Management MDM, MAM administer access

Administer Microsoft Intune, deploy OS images, apps & updates

Windows servers Active Directory and Group Policy.

Bitlocker Windows devices encryption recovery

Manage Microsoft 365, Outlook and Teams

VLAN, LAN/WAN, DNS, WIFI, DHCP, VPN and TCP/IP

Deploy laptops restore client’s data cloud based OneDrive

OneLogin 1Protect 2FA/MFA authentication support user access

MS provision SCCM/Endpoint Management deployment Win 11

Intune enrollment and RBAC, SSO and policy assignments

Manage and resolve tickets and create documentation SOP

Deploy laptops using SCCM Endpoint management

Reset employee’s password in Maximo and tracking inventory

Support AI enterprise tools ChatGPT and Google Gemini

Utilize ticketing system to prioritize resolution to meet the SLA

Strong customer service to explain IT issues in non-technical terms

Infrastructure upgrades, migrations and technical documentation

Manage connectivity of entities BART outside agencies

Zebra, Cannon printers, VoIP, Teams and soft phones

Support Crestron A/V conference and training rooms

Manage inventory of IT equip and e-waste

IT Support Admin, Fremont, CA

Air Liquide, Sept 2024 – Nov 2025 - contract

Resolve hardware/software issues in ServiceNow

Daily IT supporting onsite and remote users

On-boarding laptops, off-boarding, collect assets

Support Outlook, Teams, MS365 and fix

Coordinating & scheduling projects for multiple vendors

Provided weekly project documentation to the leadership

IT Support for laboratory instrument PC issues

Manage laptops, desktops and Win 11 deployment

Technical support of remote clients via TeamViewer

Active Directory enable users & groups permission

Starlink setup, provisioning, configuration and activation

Manage bitlocker encryption in AD Windows devices

Manage and resolve critical ticket using ServiceNow

Collaborate projects, sharing files using Slack

Support A/V conference rooms and Chromebox setup

DHCP, DNS, WIFI port activation VLAN, LAN/WAN

Manage multitasking and prioritize tickets

Support Zebra, HP printers, VoIP phones, scanners

IT Support Engineer, Pleasanton, CA

Thermo Fisher Scientific Aug 2018 – June 2023

Manage and support Windows 11 data migration

Daily IT operations, support of local and remote user

Active Directory network drives permission share folders

ServiceNow incident management of critical tickets

VLAN port activation for cubicles and offices

Onboard new employees, off-board and collect assets

IT Support for laboratory instrument PC issues

Bitlocker encryption installed on Windows different devices

Provide IT hardware and network support for lab instruments

Support MS Outlook, MS Teams and Office365

Resolve issues for remote clients via TeamViewer

Deploy PCs restore profile in cloud based OneDrive

Active Directory enable users and groups permission

RAM upgrades for instruments, laptops, desktops, and repair

IT Asset Management hardware, maintain inventory of e-waste

Deploy Microsoft Device Management Intune users enrollment

MS Teams desk phones configure and setup VoIP

IT Support Technician, Dublin, CA

Zeiss Innovation Center, July 2015 – June 2018

Manage daily IT operations and users

IT support for in-house and contractors.

Protect customer’s data from outside infiltration.

Troubleshoot issues in-house and remote users

Equipment refresh, upgrade within the IT

Enable users and groups permission via AD

VLAN, LAN/WAN, DNS, WIFI, DHCP and VPN

Installation, configuration hardware software

Verify functionality of hardware software checklist

Ensure security privacy of the networks systems

Configure and upgrade memory in laptops

Strong multitasking, time management and work ethics

Deployed the PCs restore client’s profile

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