Remote Technical Support & Customer Service

Location:

Posted:

November 01, 2026

LAURIE MICHELE PEARL

Leland, NC ***** 631-***-**** ************@*****.***

PROFESSIONAL EXPERIENCE

REAL Broker, LLC

Florida Real Estate Sales Associate 12/2023 – Present

Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.

Prepare and review legal documents (representation contracts, purchase agreements, closing statements, deeds, and leases).

Liaison and collaborate with third party associates (legal, financial, agents).

CoolBeanz Ice Cream Shop Port St Lucie, FL

Owner/Operator 10/2020 – 12/2023

•Manage scheduling, ordering, inventory, billing and payroll utilizing Excel, QuickBooks, Clover and Paychex.

•Maintain website via Wix, social media marketing on Facebook and Instagram.

•Run thriving business maintaining POS, online ordering and mobile sales.

•Ensure high customer service to our customers, business networking and marketing.

Dell Technologies (Remote)

Workflow Manager/Technical Engineer 03/2014 – 02/2023

•Demonstrated research, problem solving and critical thinking on supported Dell applications.

•Excellent attention to detail.

•Documented Standard Operating Procedures and Root Cause Analysis.

•Adhered to change control, incident, and problem management processes using ServiceNow.

•Conduct Zoom meetings, communicate with team members via Teams and Chat.

CDI Corporation (Remote)

Email Archive Administrator 02/2008 – 03/2014

•Provide 24/7 support for all applications supported.

•Ability to work both independently and be a part of a cohesive team.

•Proficient in Microsoft Office applications.

•Support Litigation Team while conforming to legal policies and procedures.

•Ensured Service Level Agreements were met.

•Technically familiar with Microsoft applications including Exchange, Outlook and Lotus Notes email.

•Maintained SharePoint procedures and documentation for the Email Archive Team.

Brookhaven National Laboratory Upton, NY

System Administrator for Enterprise Applications 02/1994 – 10/2007

•Conducted administration in a 3,000+ Microsoft Exchange 2003 diversified technological environment.

•Train employees on Microsoft Outlook.

•Created and designed an in-house IT helpdesk to meet the Laboratory’s Customer Service Level of Agreements

EDUCATION

Associate of Applied Science (AAS), Business Office Management

Suffolk Community College, Selden, NY

REFERENCES