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Madison, WI
... I built a helpdesk and hired/trained a technician to fill the desktop support role. I spent a great deal of time working with and investigating other CRM and ERP systems. I supported a nearly full transition of licensing and product usage to Office ...
- 2020 Apr 21
Madison, WI
... •Researched, implemented, and validated proof-of-concept for new software product onboarding •Lead and mentored Helpdesk staff to improve problem diagnosis and issue resolution •Analyzed costs and managed resources to deliver projects on ...
- 2019 Aug 21
Madison, WI, 53717
... Analyzing and classifying IT disruptions from the Office 365 environment in the user helpdesk. Architecting, configuration and use of SCCM. Business Plan for IT Department. Core BTS, Madison, Wisconsin January 2017 till September 2017 Senior System ...
- 2018 Feb 19
Madison, WI
... This network included computers and VOIP phones • Basic administration duties include Information Assurance compliance, in-process new personnel, event logging and unit auditing Helpdesk Technician ( May 2010 – Apr 2012) 201st Military Intelligence ...
- 2017 Sep 01
Dane County, WI
... 2004 - 2005 Alliant Energy Madison, WI Helpdesk Level II Helped resolve issues escalated issues that require complex resolutions. Ensured that routing instruction in Lotus Notes are properly maintained Maintained the loaner PC’s program. Made sure ...
- 2017 Aug 11
Lake Mills, WI, 53551
... Manage internal helpdesk, scheduling work orders and dispatching repair personnel. Responsible for preventive maintenance and service of all PC hardware and network equipment. Training and support for all MS-Office Professional Products. Create ...
- 2017 Mar 31
Edgerton, WI, 53534
... Talbert Phone 765-***-**** Email:aczjvt@r.postjobfree.com PROFESSIONAL EXPERIENCE SUMMARY I’m a Lead and Helpdesk Technician, Systems Administrator with over 10 years of experience in a predominately Windows environment. I’ve worked with businesses ...
- 2017 Mar 29
Middleton, WI
... Provided prompt helpdesk support for client software, network and hardware. Diagnosed and resolved technical hardware, software and network issues. Advised users on appropriate action and provided them with efficient troubleshooting. Logged all help ...
- 2016 Oct 22
Madison, WI
... Level 1 Helpdesk support, including configuration changes, for multiple groups across the logistics community. Trained and support new team members on OTM, Logistics business processes, and integration with other systems using Word Create ...
- 2016 Feb 29
Madison, WI
... Provide Intensive Support Services Level 3 helpdesk operations are handled at this location for all of WSLH. Manage and monitor/troubleshoot equipment needed for research and teaching, this involves a high level of direct client contact. Provide ...
- 2015 Sep 03