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Customer Service Data Entry

Middleton, Wisconsin, United States
October 22, 2016

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Windows *.*, **, **, **, 98

Windows NT, ME, CE, 2000

Windows Server 2000. 2003, 2008, 2012

Windows XP, Vista, 7, 8, 10

MS Office Ste 95 – 99, 2000-13, 385

MS Internet Explorer

IBM Lotus Notes

Adobe Suite

Norton Ghost

PowerQuest Partition Magic

PowerQuest Drive Image

Symantec Antivirus

Macromedia Dreamweaver


IBM/Lenova PCs/Laptops/Servers

HP/Compaq PCs/Laptops/Servers

DELL PCs/Laptops/Servers

Toshiba Laptops/Notebooks

Cisco Routers/Switches/Wireless


Windows, Linus





Web Server


MS Exchange

Terminal Services

Remote Access Service

Peer to Peer



Network +


Contract/W2 & Self Employment 2006 – Present

Kelmor IT, TechUSA, Barrister Global, OnForce Madison, WI

Windows 7 migration ADK tools, Easy Transfer or Third party software

Provide IT consulting and IT support services to businesses and residences in the Greater Madison and surrounding areas.

Provide support for Microsoft technologies including Windows and Office

Provide on-site assistance with hardware, software and other IT related equipment

Perform on-site diagnostics and make the recommendation for warranty related issues.

Requires a strong knowledge of Windows Desktop and Server technologies.

Require the ability to work with a diverse set of customers.

Require an expanded knowledge base of vendor hardware troubleshooting and certifications.

Required to define problems, collect data, establish facts and draw valid conclusions.

Certifications required

Ability to interpret an extensive variety of technical instructions diagram form and deal with several variables to devise a solution.

Require the ability to be organized and maintain detailed databases and time management.

Require a solid understanding of standard concepts, practices, and procedures.

Lead Line Tech II [2nd shift] 11/2013 - Present

Kraft/Heniz Madison, WI

Responsible for creating training or orientation program and making sure every employee completes the training process.

Ensure all team members have a clear goals and expectations.

Provide operational leadership and collaborative direction to crew members.

Ensure that all team members have the human and physical resources to undertake their work in an efficient manner.

Assign crew duties for optimum performance.

Line operator relief and coaching as needed.

Oversee supplies and inventory.

Administer production and crew scheduling.

Monitor employee lateness and absences.

Documenting all production issues and incidents.

Reporting deficiencies on the production floor and within the plant.

Approve time records and request for time off.

Provide timely and scheduled performance reviews.

Record and document hour by hour production OEEs, material & supply usage.

Required the ability to work effectively with a wide array of plant personnel ranging from hourly employees to senior management.

Knowledge and confirmation of all USDA standards.

Act as interim Supervisor

Programming Languages

Visual Basic

Visual C++

C/ C++




Javascript along with HTML & CSS





Information Technology Technician [Team Lead] 01/1999 - 03/2006

Inacom Information Systems Madison, WI

Directed the operations of service and support of a variety of vendor hardware, software and proprietary technologies.

Facilitated projects involving department moves, deployments of new systems and upgrades.

Maintain up to date knowledge of hardware and software certifications.

Performed on-site analysis, diagnosis and resolution of complex PC and Server problems. Recommended and implemented corrective hardware and software solutions, including off-site repairs as needed.

Conducted research on computer products in support of procurement and development. Evaluated and recommended hardware products for purchase.

Constructed, installed and tested customized configuration based on various platforms and operating systems.

Worked with a diverse set of customers with a variety of skill levels.

Excellent technical knowledge of network and PC hardware, including business class computers, servers, laptops, printers, scanners and other peripherals.

Spearheaded installation and configuration of hardware builds, setup and testing of over 10,000+ PC units.

Directed and developed Team to achieve the highest level of competency and technical certification required to be the best in field.

CNC Operator/Programmer [2nd shift] 02/2003 - 04/2005 & 11/1996 - 04/1998

Universal Presentation Concepts Madison, WI

Wrote basic CNC programs, modified existing programs

Setup CNC (measure bits and input the proper offset) and performed different types of manual operations on 3, 4, & 5 axis.

Required working knowledge of BobCAM, AutoCad & CimTech software

Required working knowledge of G and M Codes

Required use of Caliper, Micrometer, Bore Gages

Required ability to read and interpret drawings and blue prints

Required the ability to complete production and material usage paperwork

Required knowledge of Komo VR 510N 8 position tool changer Mach I; Komo VR-1005TT double head twin table Mach II,

Required high levels of production output. Responsible for other duties as assigned.

IT Help Desk Technician 08/1996 - 12/1998

Capital Computers Corporation Madison, WI

Respond to request for technical assistance via phone and electronically.

Provided prompt helpdesk support for client software, network and hardware.

Diagnosed and resolved technical hardware, software and network issues.

Advised users on appropriate action and provided them with efficient troubleshooting.

Logged all help desk interactions. Required ability to multitask with strong time management.

Maintained up-to-date knowledge of hardware and software. Maintains current knowledge of relevant technologies as assigned.

Required excellent communication and customer service skills as well as strong organizational skills.

Followed agreed procedures and quality standards


3 years studies in Computer Science/Corporate Finance

Carroll College, Waukesha, WI 53186

Current Enrollment

Lake Superior College, Duluth, MN 55811

Anticipated Graduation Date: December 2016

Microsoft Certification; Member of IT Professionals

Other Skills

45-55 wpm typing skills, 10 key data entry, advance computer skills,


Wooden Model Airplanes and Shipbuilding, Website Development, Electronics, Robotics


Mike Kornemann Dean Gratz

Madison Magazine Bemis Company Inc.

7025 Raymond Rd One Neenah Center

Madison, WI 53719 Neenah, Wisconsin 54957-0669

608-***-**** 920-***-****

Mike Broadway Mildred Paustian

405 Augusta Drive 506 5th Street

Waunakee, WI 53597 Waunakee, WI 53597

608-***-**** 608-***-****

Thomas Larson James Young

1012 Kensington Place 550 Sunset Drive

Waunakee, WI 53597 Waunakee, WI 53597

608-***-**** 608-***-****

Employment Information

Kelmor IT Solutions 2006 – Present Kraft/Heniz 11/2013 - Present

839 Henry Street 910 Mayer Avenue

Waunakee, WI 53597 Madison, WI 53704-4256

Ronald Morris 608-***-****


Inacom Information Systems 01/1999 - 03/2006 Universal Presentation Concepts 02/2003 - 04/2005

3001 West Beltline Highway 1501 S. Stoughton Road 11/1996 - 04/1998

Madison, WI 53713 Madison, WI 53716

Supervisor: Neil Dominy Supervisor: Glen Ramos

608/661-7700 608-***-****

Capital Computers, LLC 08/1996 - 12/1998 Physicians Plus 02/1995 - 07/1998

5980 Executive Drive 20 South Park Street

Madison, WI 53719 Madison, WI 53715

Supervisor: Christine Supervisor: Diane


Space Metrics, LLC 02/1995 - 12/1997

885 Market Street

Oregon, WI 53575


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