Summary:

Extensive experience in technical lead, supporting various government agencies, leading IT organizations in all aspects of Information Technology including Programming, Databases, System Analysis, Testing, Help Desk Support, Customer Services, Mainframes Operations and Data Center Support Engineer.

Skills:

IT Architecting, IT Engineering, designing, supporting and build, administrating, configure and maintain Servers; Notebook / Desktops; Printer; Network equipment

ESXI, Vmware, vSphere, Virtual Cloud Director, vRealize, Vmware Horizon

NNetz, Hyper-V, Azure, Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets.

EMC VMAXX, EMC Avamar

Microsoft till 2016; Active Directory, DNS, SQL, KMS, WSUS, RDS., PowerShell

Microsoft Office 365, Exchange, Microsoft SCCM, OCS 2007 – Microsoft 2010 - Microsoft Lync 2013 - Skype for Business

Linux; Ubuntu, Suse, Red Hat, CentOS

Citrix; Xenapp farms, Citrix Presentation server 4.0 -8, XenApp 4.5 – 8 & Citrix Client Tools

Application Support, like; Different Nagios versions, Nimsoft, CA UIM, Thycotic Secret Server, Lumension, CA Siteminder, Identity Management and LogRhythm

Data analysis, Intrusion Detection, Networking, Cisco UC

Server Software, Application Support, Programming and Checkpoint Engineer

Education:

BS, Communication Electronics, Major: Information Technology, Business College Schoemberg, Germany, 1995.

AP, Automotive Technician, Apprenticeship College Wimberg, Germany, 1989.

Able to read write and speak English and German at the collegiate level.

Certifications:

Microsoft Certified Professional 2007 /10/15/2003

CCNA / 06/16/2005

Microsoft Exchange 2010 / 07/01/2012

EMC: VNX / 04/03/2013

EMC: Isilon / 07/11/2013

EMC: CIFS / 09/10/2013

CA Nimsoft / UIM Professional / 06/16/2015

Microsoft Azure Certification / 11/15/2016

VMware Certification / 01/20/2017

Microsoft MCSE: Office 365 / Skype for Business / 03/31/2017

Microsoft MCSA: Windows 10 / 04/21/2017

Ongoing CISSP / 05/15/2017

PROFESSIONAL EXPERIENCE

Symphony Corporation, Madison, Wisconsin September 2017 till Now

Senior System Engineer / Director of IT

Design, plan, and coordinate the implementation of Microsoft and other UC&C technologies (e.g., Lync, Skype for Business, Polycom and Acano videoconferencing systems) in support of defined requirements generated by business and growth demands.

Serve as primary contact for the entire implementation, training, optimization and troubleshooting with regional clinical users on health information Exchange functionality, as well upgrading to O365.

Provide approved external clinicians access to the UW Health EHR via a secure web portal.

Develop and implement training and end-user materials, provide direct, refresher, or Web training to users, participate in testing in collaboration with UW Health IS, and provide support and problem resolution to both internal and external users.

Maintain the highest level of confidentiality relating to patient protected health information following HIPAA regulatory guidelines.

Compile monthly reports of department statistics, quarterly audits of user activity, and access needs while handling all communications.

Design and update the local Data Center.

SonicWALL configuration and re-establish as a secure Firewall

Re-design of monitoring and Ticket System.

Re-evaluating new hardware for local Server implementation and laptops for local users.

Support of all IT-Systems in the Cloud for IaaS, SaaS per remote maintenance.

Drafting of migration solutions and introduction of new cloud solutions.

Responsible for the conception and implementation of business solutions based on the latest Microsoft Office 365 products.

Analyzing and classifying IT disruptions from the Office 365 environment in the user helpdesk.

Architecting, configuration and use of SCCM.

Business Plan for IT Department.

Core BTS, Madison, Wisconsin January 2017 till September 2017

Senior System Engineer

Energetic, self-motivated Cisco Voice Engineer for networking team. As part of the engineering team, responsible for the management and oversight of the CUCM, CUCCX and Unity servers as their core responsibilities.

Ensure timely and effective response to telephony related incidents according to established Service Level Agreements.

Partner with internal infrastructure teams for effective support of telephony platforms and ensures business partners maximize capability and utilization of telephony platforms and investments.

Creates / updates policies, procedures and documentation to meet business requirements and/or adapt to new technologies and trends.

Manages and oversees the design, installation, maintenance, integration and management of telecommunications technologies, systems and services.

Oversees the design and implementation of new products, services, and technologies.

Establishes and maintains a proactive approach to monitoring and managing telecommunications environment call center and telephony Infrastructure.

Acts as a liaison between management, account team and engineers for key or urgent issues. Ensures the appropriate tools and resources are in place to enable a quick response quickly to telecom outages and customer trouble reports.

Strong written and oral communications

Customer Service focus including solid judgment, ethics, and professionalism

Ability to plan and organize work along with adapt to changing needs

Oxford International / SonicFoundry, Madison, Wisconsin May 2016 till December 2016

Microsoft 2015 Skype for Business / Lync 2013 Engineer / Architect

Architecture, testing and Engineer VMware infrastructure with Exchange 2010 and a worlwide Lync 2013

Architecture and Engineer VMware System monitoring over RedHat, Nimsoft and Microsoft SCCM Systems for updates

Documentation of Test and Production documentation for System Analysts and Junior Engineers

Architecture and implementation of Lync 2015 for Sonic Foundry worldwide in a virtualized environment

Installed multiple database availability groups (DAG) on MS Exchange Server 2010 mailbox servers for disaster recovery.

Prepared Exchange 2010\2016 labs for co-existing environment, and tested mailbox migration, and documented the findings.

Deployed Microsoft Lync 2016 with OneDrive for unification of messaging and collaboration services

Integration with existing Cisco PBX for conferencing and enterprise voice to replace hosted Live Meeting service

Responsible for troubleshooting performance issues with Enterprise Vault

Architecture, testing and Engineered Microsoft Lync 2013 with Exchange 365 on Microsoft Azure for Production

Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets

Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and routing.

Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets

Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer

Provided high availability for IaaS VMs and PaaS role instances for access from other services in the VNet with Azure Internal Load Balancer

Implemented high availability with Azure Classic and Azure Resource Manager deployment models

Design, plan, and coordinate the implementation of Microsoft and other UC&C technologies (e.g., Lync, Skype for Business, Polycom and Acano videoconferencing systems) in support of defined requirements generated by business and growth demands.

Lead in partnering with other functional groups required for a successful deployment

Partner with Microsoft's Center of Excellence team to identify any risks in architectural design

Create scripting on troubleshooting of basic user issues for service desk to handle and provide a first call resolution

Testing and building up training material for junior System Engineers

OneNeck® IT Solutions, a TDS® Company, Madison, Wisconsin April 2012 to September 2015

Senior Solution Engineer

Performing Infrastructure Engineering Responsibilities for: vCloud Director, Vmware ESXI, VMware, Microsoft, AD, DNS, Linux, Nagios, Nimsoft, WSUS, KMS, Lumension, Thycotic Secret Server, all laying on a Cisco UCS

Architect and Engineering of Operating Systems for Microsoft and Linux like Red had and Cent OS

Performing Application Engineering Responsibilities for: Microsoft; AD, DNS, WSUS, KMS, RDS. Lumension, Thycotic Secret Server, Nagios, Nimsoft, all laying on a Cisco UCS.

Integration planning for new customers, offering guidance and moving new customers into private or public Cloud environment

Architect and Engineer Operating Systems for Infrastructure and Customer on Microsoft OS and Linux like Red Had, Cent OS and SuSe

Architect and Engineer Nimsoft over Red Had Operating Solutions

Implemented and configured CA Siteminder, Identity Management and Nimsoft over Red Had Operating Systems

Architect, testing and engineering for Exchange O365 and build it up in Test and Production.

Performing a variety of senior level engineering tasks, design, risk reduction, implementation and integration, including hardware, software and utilities, system design for, Thycotic Secret Server, virtual Cloud Director, VMware, OS templates build, Lumension, customer boarding.

Working with EMC, setting up new storage like Isilon and VMAXX

Setting up EMC Avamar backup and make sure they are all monitored over Nimsoft.

Providing senior technical guidance and leadership of engineering, analysis and product development.

Guiding team members in formulating requirements, advise on viability of alternative approaches, and conduct and evaluate feasibility studies.

Providing guidance and support to technical and product requirements derivation.

Responsible for the integration of requirements, design, risk mitigation and technology of complex systems.

Providing guidance and support to ensure seamless incorporation of new plans, designs and systems into ongoing operations.

Integrate and support, as well document my history in Microsoft Office 365 and Microsoft Exchange.

Guiding and participate in development of technical documentation associated with results analysis and risk mitigation.

Developing and maintaining installation and configuration procedures and Documentation.

Contributing to and maintain system standards.

Researching and recommend innovative, and where possible automated approaches for system administration.

Identifying approaches that leverage resources and provide economies of scale.

Oversaw and assisted with all moves, adds, changes, and projects within 8 local and remote Avaya switches, as well as the Microsoft OCS / Lync infrastructure.

Technical and Project Lead for Microsoft OCS pilot and later production deployment across the enterprise over 3 sites with 3 different PBXs for Enterprise Voice.

Developed and executed project plans to integrate remote standalone locations into the headquarters voice environment using SIP / VoIP, including carrier based SIP trunks terminating to Session Border Controllers (SBC).

Deployed Release Candidate of Lync when first available in preparation for eventual migration from OCS, later deploying the official release utilizing all features within Lync.

Developed relationships with Microsoft employees dedicated to OCS and Lync to assist in overcoming known issues and be made aware of updates immediately after release.

Programmed call center routing for new and existing customers, including vector redesign to improve caller experience / routing efficiency.

Deployed Microsoft Lync 2016 with OneDrive for unification of messaging and collaboration services

Interfaced with partner carriers Verizon and Qwest for toll-free changes, fail-over routing, cloud based IVR menus, and QoS over the MPLS networks

Architecture, testing and Engineered Microsoft Lync 2013 with Exchange 365 on Microsoft Azure for Production

Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets

Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and routing.

Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets

Designed VNets and subscriptions to conform to Azure Network Limits

Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer

Provided high availability for IaaS VMs and PaaS role instances for access from other services in the VNet with Azure Internal Load Balancer

Implemented high availability with Azure Classic and Azure Resource Manager deployment models

For Microsoft Exchange / Active Directory / Active Sync / Blackberry 3rd level support

Design and Engineering of VMware System Microsoft OS and RedHat over SCOM and Nimsoft, Updated over Microsoft SCCM Systems too

Kforce/State of Wisconsin, Madison, Wisconsin August 2011 to April 2012

System Engineer

For Microsoft Exchange / Active Directory / Active Sync / Blackberry 3rd level support

Planned and implemented the migration of all employees’ e-mail to Microsoft Exchange 2007 / 2010 using Outlook 2007 and/or Outlook Web Access (OWA) client access

Primary resource for management of corporate Active Directory domain structure, domain controllers, replication, organizational units, disabled accounts, used VB scripts, and Power Shell to manipulate and Manage AD properties and elements

Created and published all implementation and user documentation for Outlook 2007 and OWA including helpful hints documents for Exchange and Outlook 2007

Provided L3/L2 customer support, managed E-mail messaging quotas and system resources

Provided L3/L2 customer support, managed Blackberry functionality and system resources

Investigated, evaluated, and implemented PC asset management software to satisfy HIPAA asset management and tracking compliance needs

Investigated, evaluated and implemented end user security technologies and antivirus packages in order to satisfy HIPAA data protection needs

Technisource/State Farm, Normal, Illinois December 2005 to February 2011

System Engineer / Technical lead

Troubleshooting ESX servers, virtual center, HA, V-Motion, DRS and related VMware products such as VM Workstation, P2V converters, VM Backup products and other products for virtualization. SAN Issues and day to day virtual machine performance issues and dealing with storage vMotion problems and working on P2V projects.

Provide technical support for Microsoft SCCM 2007 inclusive server and client maintenance, troubleshooting, query writing, and application deployments.

Provide technical support, administration for Microsoft SharePoint 2007 / 2010.

Provide support of Windows 2000 / 2003 / 2008 including Domain administration, schema administration, security, creation of accounts / groups / shares, NTFS security, and publishing of objects in Active Directory in an Environment of 30,000 to 35,000 servers.

Tested, documented, configured, administrated and troubleshooting IIS 5.1, IIS 6.0, IIS 7.0 and IIS 7.5 in the test environment as well in the production field.

Design, support, patch, and maintain remote standalone and VMware systems, running mission critical applications in a 24x7 environment.

Provide initial test environment problem resolution for failed installation and recovering from Log files.

Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems, hardware and software interfaces with the operating system.

Analyze and evaluate present or proposed business procedures or problems to define data processing needs.

OCS 2007 R2: Manage all aspects of the comprehensive 107K user OCS 2007 R2 environment consisting of 22 Windows 2008 R2 & 2003 servers. Provide statistics on utilization, reliability and make recommendation on future changes.

Unified Communications Pilot: Lead engineer evaluating UC/UM interoperability of OCS/Lync

2010, MS Exchange, CISCO, AVAYA, POLYCOM, XMPP & TANDBERG to develop â Proof of concept alternatives to Legacy USAF PBX systems by working directly with the many UC vendors during all phases from concept to and implementation.

Good for Enterprise (GFE): Lead engineer researching USAF integration based on DISA requirements, identify application operational limitations, determine value versus effort, recommend and present best strategy to senior leadership. Conduct implementation, change management, develop support processes, provide technical support/guidance, training and documentation.

General activities: Evaluate and perform OS and application patch management, daily monitoring, originating change management documentation, validation/compliance with IA requirements, ensure back-ups are performed and collaborate with other support shops for systems maintenance and support.

Competencies Utilized: Server 2008 R2/2003R2, Windows 7/Vista/XP, McAfee/Symantec, Hyper-V/VMware, Exchange 2007/2010, SCCM, WSUS, VPN, Good Mobile Messaging, Blackberry and iOS devices.

Tier II/III for District 5 USCG/Department of Homeland Security. Remotely provided end user hardware and software support for workstations, mobile devices, network print devices, VPN, COTS, Non COTS & government applications, ad hoc end user training and user migration.

Competencies Utilized: Windows Server 2008R2/2003R2, Active Directory, Windows

7/Vista/XP, Hyper-V, VMware, WSUS, SCCM, Exchange 2007, Good Mobile Messaging, OCS 2007 R2, Citrix, Dell & HP servers, Cisco Switches, HP/Canon multifunction network devices, Symantec, McAfee, File Keeper and Remedy.

Competencies Utilized: Windows Server 2003R2, Active Directory, Windows7/Vista/XP, Hyper-V, VMware, WSUS, SCCM, Exchange 2007, Blackberry, OCS 2007 R2, Net

Scout, Dell & HP servers, Cisco Switches, HP/Canon multifunction network devices, Symantec,

McAfee, Trend Micro, Sophos, File Keeper, Remedy, HP Openview

Competencies Utilized: Windows Server 2008R2/2003R2, Active Directory, Windows

Scout, Dell/Gateway/HP/Compaq workstations, Norton Ghost, HP/Canon/Lexmark/Xerox network devices, Symantec, File Keeper, Remedy, HP Openview and Bendata Heat.

Manager/Leader: Ships maint. coordinator, dept. head, group supervisor responsible for managing and leading teams of every size of customer.

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