Mark M. Talbert

Phone 765-***-**** Email:aczjvt@r.postjobfree.com

PROFESSIONAL EXPERIENCE SUMMARY

I’m a Lead and Helpdesk Technician, Systems Administrator with over 10 years of experience in a predominately Windows environment. I’ve worked with businesses ranging in size from 200-300 clients (as a single point of support), up to over 3,500 local clients. The exposure I’ve gotten has trained me to adapt and learn quickly and efficiently solve a board range of issues.

My Experience includes operating systems migrations, server and system roll-outs, project management, VoIP phone system upgrades, and support with infrastructure network design as well.

Technical Skill Set Highlights

•Windows Server 2008R2, 2012 (5+ years)

•Microsoft Exchange 2007, 2010 (5+ years)

•Microsoft Windows XP, 7, 8, 10 Operating Systems

•IBM Tivoli, ManageEngine, Service Now and various Ticketing Helpdesk Software

•IMAC Experience

•Active Directory (5+ years)

•Level III Helpdesk Troubleshooting

•Hyper-V (3 years)

•Microsoft Project, Office, Outlook (5+ years)

•HP and IBM Blade Systems (5 years)

•Serviced high profile executives, VIPS, CEO’s and all upper level team members

•Symantec Backup Exec v2010r3

•Microsoft SQL Server

•Single point of support for entire staff of 300+ clients

•ITIL Best Practices

PROFESSIONAL EXPERIENCE

GE Aviation Project 2/2016- Present

Small Project Manager/L2 Desktop Analyst

Troubleshoot user local user issues

Troubleshoot Network Issues (Called in sub-contractor to re-wire several mismarked cable runs.)

Use Fluke Versi DSX-5000 for cable and switch trouble shooting.

Implement Xerox Eco return system (saving $1000’s per year in disposal costs.)

Co-write “EZHELP”user interface ticketing system.Use Service Now ticket daily ticketing system.

Assist in re-design Security Command Center for growing number of security camera’s.

Smart Source Inc. Madison, Wisconsin

Team Lead/ Install Tech 8/2015 - Present

Systems Migrations for 2000 user networks

End User support on and off-site sales and Technical repair staff

SCCM Software Deployments

Windows Server 2012R2 and OS upgrades, installs

Research and Recommend various Hardware, e.g., Office Printers, Blade Systems, etc…

Deploy new Hardware and Software

Implement Online Backup Solutions

Moves, Adds, and Changes

Core BTS (Consulting for Madison-Kipp)

Network Engineer 6//2015 – 8/2015

Manage all Windows Servers (2012R2)

Maintain VM Ware Servers

Manage, configure connectivity and recommend Cell phones

Implement Group Policies for Windows 2012R2 Servers

Day to day operations (add, delete and modify Active Directory items)

Deploy Cisco Meraki units

Obtained configurations from all Cisco switches

Smart Source Inc. Madison, Wisconsin

Team Lead 11/2014 -5/2015

Various short term refresh projects, 2-3 days in length

Mentor Jr. team members

Design DoD (Department of Defense) security procedures for hardware taken off-site and also decommissioned equipment for or disposal.

Covance /Human Capital Resources

Covance

Team lead 1/2014 – 11/2014

Team Lead at Covance Madison, WI Windows 7 roll out for 3,500+ clients locally. 50,000+ clients worldwide.

Managed, trained and supervised a team of technicians deploying 2,000+ Lenovo X230/X240 Laptops and 1.500 M93 Desktops.

Rotating PM duties responsible for all sites, nightly and weekly reports, includes, Indianapolis, IN Princeton, NJ, Battle Creek, MI, Maidenhead, UK

Knowledge of Waterfall, and Agile/Scrum development methodologies.

Extensive use of SCCM, AD and SharePoint for all deployment related tasks, including, adding/deleting devices from the collection, assigning, PXE, NOMAD, scheduling and asset tracking deployments.

Inventory intake (new, or "Bare Metal" pc's) and DoD security wipe of returned hardware for re-deployment.

Use Security Technical Implementation Guides (STIGs) for network “hardening”

Meet with Global PM and Covance Team for updates weekly.

Finished project ahead of schedule and on budget

Smart Source Inc. Madison, Wisconsin 2/2013- 1/2014

Network Consultant

Deploy image files for server and desktop roll out Target Stores

Makes changes in SCCM for new hardware

Use SCCM reporting feature for inventory

Manage and direct my team in proper policies and write new procedures when required

Collaborate with senior Project Managers so they have all the information necessary

Facility Gateway Corp. McFarland, Wisconsin 4/2011- 1/2013

IT Manager/Project Manager

Install IBM “S” Chassis Blade System to replace old “pizza box” stand alone servers

Administrate Exchange, AD, Blackberry Server and Hyper-V on a daily basis

Source, present and install BYOD AirWatch software for mobile devices (Android, Blackberry, iOS)

Implement DoD Commercial Mobile Device Implementation Plan (Stig Guidelines)

Support remote Laptops and Tablets, including Android,, Blackberry, iOS

Re-design entire infrastructure, e.g., CAT6, HP GB Switches, Trunking

Introduce Microsoft Volume licensing for 40% cost savings

Reduce monthly phone bill 60% by re-organizing accounts

Configure VPN for all off-site technicians and sales staff

IT/Construction Project Manager 200K conference room remodel project

Robert Half Technology Middleton, Wisconsin 10/2010 – 3/2011

Consultant

Helpdesk Project Manager for team of 6 technicians at local hospital

Remote end user support for sales team of 300+ agents

Approved all desktop and server hardware and software

Citrix Zenapp/Presentation Server environment; support, publish, configure

Present hardware and software choices to hospital CEO and executive team

Neuman Pools, Inc. Beaver Dam, Wisconsin 2007 - 2010

Systems Administrator

Systems Administrator, Project Manager, AD, Exchange and BES support for 120 users.

Implementation of HP Blade Server System c3000 for Exchange and file storage

Installed, configured and supported Blackberry Enterprise Server 5.0

Admin Citrix Presentation 4.0 software

Built VM Ware servers from ground up to host non-critical applications

CAD Department support and purchases (AutoCAD)

Changed software purchasing practices to Microsoft Open License Program, reducing costs by 40%

Set up VMware servers and thin clients (VM Ware View product) to reduce costs

Install and configure IIS for FTP site

Deployed WSUS (Windows Server Update Services) for 12 onsite servers

Reduced Cellular phone and data card bills by 35% through account consolidation

Introduced “Best Practices” policies regarding passwords and company security

JellTech Consulting/TekSystems Wisconsin 2006-2007

Security Consultant

Security Consultant for DOD verification at WPS Insurance on a 3500 user campus

Adjust and document security settings on Windows 2000/2003 Domain Servers to comply with government security standards

Verify with PGD, Retina, Gold disk security scanning tools

Various on-site software and hardware system upgrades

CERTIFICATIONS AND TRAINING

Attend current tech events and training seminars

Beta test and lab test latest new technologies (Largely Microsoft, HP and IBM)

Received security training from DOD while at WPS Insurance

EDUCATION

Indiana Vocational Technical Institute, Lafayette, IN. Associates Degree, Applied Science and Electronics Engineering

Completion of MCSE Core courses:

Managing and Maintaining a Microsoft Windows Server 2003 Environment (Exam 70-290)

Hold valid FCC Tech license Member ID:200******* Call Sign KC9ZRX

Member of EAA

Salvation Army Holiday Volunteer

Member Academy of Model Aeronautics

Microsoft Beta tester

Excellent Current Executive References, just ask!

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