STEPHEN ZEMLICKA

*** *. **** ******

MONTICELLO, WI 53570

adcwhu@r.postjobfree.com

608-***-****

OBJECTIVE

Seeking a position that will utilize and facilitate a strive for excellent performance and service.

EXPERIENCE

IT Manager August

2017-Present

Power System Engineering Inc., Madison, WI

Roles

● Project Management

● Desktop Service Director

● Budget Management

● Microsoft Domain Administration

● DNS Administration

● Backup Systems Administration

● MS Hyper-V Administration

● Storage Administration

● PBX Administration

● Patch Management and Security Administration

● CRM/ERP Support and Administration

As with so many positions before, my role at PSE has been multi-faceted. During my tenure at PSE I was able to transition PSE from being fully dependent on external consultants for every aspect of Information Technology to being fully independent and self-sustaining. I rebuilt the entirety of the virtualized environment in a way that better enables us to sustain power outages and other business continuity challenges. Having 6+ sites, I bolstered the inter-site collaboration capabilities through WAN/VPN upgrades and improvements. I also extended our security compliance to meet regulatory requirements by many customers in the energy sector (some of which were held to extremely high governmental standards). For the first 3 years, I continually reduced the IT costs. I built a helpdesk and hired/trained a technician to fill the desktop support role. I spent a great deal of time working with and investigating other CRM and ERP systems. I supported a nearly full transition of licensing and product usage to Office 365 including Email, Teams, Sharepoint, Onedrive, Forms, Stream, etc. I worked with the teams to phase out the use of Skype in favor of Microsoft Teams which eventually turned out to be beneficial as this recent COVID-19 incident occurred. Additionally, I implemented a series of remote management and support tools that enabled us to maintain a high level of support in the midst of a primarily remote workforce. All of the backend processes and procedures that I deployed and implemented over the past 3 years enabled us to support a nearly full remote workforce during this pandemic with little to no impact to productivity.

Skills

Windows Server

2000,2003,2008,2012

Windows

2000,XP,Vista,7,8/8.1

Linux

Ubuntu, Red Hat

Symantec

Backup Exec

Endpoint

Protection

E-Mail

Exchange

2003,2007,2010,2013

Postfix, Sendmail

(Linux)

Virtualization

Hyper-V

VMWare

VMWare Horizon

Unidesk - Layering VDI

Cisco/Fortinet

Switches

Routers

WLAN Controller

WAP

IronPort

Networking

VPN, VLAN, DNS, DHCP

Fiber Optic

Multi-Mode

Termination

VOIP

Avaya IP Office

MultiVOIP

Allworx

Encryption

PGP, CRES

Phone

Avaya

Partner

Senior Systems Architect and Administrator July 2012 – July 2017

AllClearID, Inc., Austin, TX

Roles

● Microsoft Domain Administration

● DNS Administration

● Exchange Server Administration

● Backup Systems Administration

● VmWare/MS Hyper-V Administration

● SAN Administration

● PBX Administration

● Project Coordination

● Desktop Service Director

● Patch Management and Security Administration

● VMWare Horizon/Unidesk VDI Implementation and Maintenance As the Senior Systems Administrator at AllClearID, I had several integral roles. I was the Administrator and Operator of several Microsoft domains including Exchange email services as well as VMWare Clusters and network resources such as Cisco Ironports. After several years of maintaining a Hyper-V HA cluster, I have architected and migrated fully to VMWare. Other duties that I was responsible for is patch administration using WSUS and SCCM along with PBX, DNS, and Backup Administration. In order to maintain uptime, I have administered several HA Microsoft services including Clustered Virtualization, email spooling, and VMWare in an HA configuration. To support these, I have maintained both Dell PowerVault, Equallogic, Tegile and Pure Solid State SANs. The security services implemented include a dual factor VPN using Duo and Centrify, Palo Alto, and Cisco IronPorts in a HA and load balanced cluster configuration. Finally, I have trained and groomed desktop technicians to fill legacy and new roles successfully. In this training, we were able to bring a call center agent with limited experience to an autonomous and relatively self-sufficient technician role in under 6 months. We also successfully implemented a ticketing system that allowed better service with increased visibility for issue tracking and PCI/ISO auditing. Finally, and most recently, I coordinated and implemented a migration from Mitel to Five9 for our call center. Customer Service Manager Feb. 2011 – June 2012

Alcon Data-Tel Solutions, Austin, TX

Roles

● Senior Implementation Manager/Technician

● Network Infrastructure Consulting

● Server Software/Hardware Consulting

● Customer Relations

● Senior Network and Server Security/Maintenance Technician

● Exchange/Sharepoint Integration Specialist

As the Senior Support Specialist for Alcon Data-Tel Solutions, I was primarily responsible for project execution as well as routine maintenance on existing infrastructures. I specialized in Definity

IP Office

Shoretel

Mitel

Dual Factor Auth

Duo

Fortinet

Microsoft Azure AD

Office

Microsoft Office 365

Google Docs

secure MPLS implementations and core server setup and maintenance. I was the primary point of contact for the setup and support of multi-site VPN and MPLS networks as well as Server service and maintenance. As the manager and lead technician, I supported Domain, Exchange, VM, and Secure Application Delivery Servers. My primary focus on servers was Exchange related duties. One recent project specifically included the setup, migration and maintenance of a 300 user Exchange environment. This server facilitated the company’s worldwide workforce including multilingual support. In addition to Exchange management, I specialized in Sharepoint implementation, integration, and maintenance. Service Manager 2008 – 2010

Computer Heroes, Monroe, Wisconsin

Roles

● PC/Server Consulting

● Network Consulting

● Project Management

● Billing

● Customer Relations

● New Products/Services Recommendations

As the Service Manager for Computer Heroes, I managed up to four technicians in the daily IT administration of over 4,800 residential and business clients. Daily duties included a vast array of IT consulting for solutions ranging from residential clients to business clients with 50-100 PCs. As the Service Manager, I was required to ascertain situations quickly and plan/implement a solution within acceptable parameters and budget. In addition to consulting, I also handled client communication. I was involved with projects from the initial planning and presentation to implementation and follow up. By dealing with all aspects of projects, I have developed the ability to effectively communicate advanced and technical information with non-technical personnel. I was also involved in seeking out, recommending, and implementing specialized procedures and solutions for internal use. In addition to managing the service department, I was also responsible for TigerPaw CRM maintenance and implementations.

Owner 2007 – 2008

Integrated Computer Technologies,Monroe, Wisconsin Roles

● PC/Server Consulting

● Network Consulting

● Project Management

● Billing

● Customer Relations

As the owner of a startup IT company, I focused on finding unique and customized solutions for all of my clients. I specialized in dental offices and solutions for over 100 clients. Many clients were located in other states. By offering solutions to businesses that are not local, I became an expert in managing and maintaining remote systems. Additionally, I gained a great deal of experience setting up solutions that focus on up-time and reliability. A critical factor was ease of use. I implemented solutions that were easy enough to maintain that typical end users could correct minor issues.

IT Specialist 2006 – 2007

Dr. Craig M Carter DDS, Monroe, Wisconsin

Roles

● Server/Workstation Management

● Database Management

● Manufacture Crowns, Inlays, Onlays, and Veneers

As the IT Specialist for Dr. Craig M Carter’s office, I performed the daily maintenance of a small network. I managed the Active Director and Microsoft Exchange services for the organization. I maintained their Practice Management Database and facilitated the need to incorporate advanced technology in a user friendly way. I was trained to use a CAD/CAM machine called CEREC and soon became an expert on the subject. With no prior training in the field and after only a few months, I became a moderator on www.docere.com (formerly www.dentaltown.com). I consulted with hundreds of dentists on manufacturing functional and esthetically pleasing crowns.

Service Engineer 2003 – 2006

Computer Heroes, Monroe, Wisconsin

Roles

● PC/Server Consulting

● Network Consulting

As a Service Engineer for Computer Heroes, I was responsible for the daily PC/Server and Network consulting for many business and residential clients. As an entry level technician, my duties focused mainly on residential and minor business related solutions. I assisted in the implementation of TigerPaw Software’s CRM+. I also put into place many standard operating procedures that are still in place today.

Service Engineer 2002 – 2003

CPP Computers, Monroe, Wisconsin

Roles

● PC Repair

● Build PCs

● ISP Support

As a Service Engineer for CPP Computers, I performed residential PC repair. I assembled and prepared computers for client orders. I also provided phone and in-person support for CPPWeb.

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