Technical Proficiencies

Education – Training

Platforms: UNIX (Solaris), Windows 95/98/NT/2000/2003/XP, MS Exchange, Mail Enable, Linux (Red Hat, Suse, Linspire, Xandros, Yellow Dog), Sun SPARC, Mac OS, AS/400, OS2 Warp.

Networking: TCP/IP, Cisco, Novell, IPX/SPX, SNA, SMS/SQL, Ethernet,

Token Ring, VPN, Frame Relay and SSH.

Languages: Scripting, HTML. JCL, VB, HL7

Tools: LAN Manager, ISS RealSecure, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, HP OpenView, IBM Tivoli, Polycom, Tripwire, Star Office, Lotus Notes, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook), Plesk, Sitebuilder, FrontPage, and Joomla (content management).

2013

EPIC Certification Bridges & Interfaces

EPIC

2012

Fundamentals of Windows Server 2008

New Horizons Madison, Wisconsin

2010

Give Your Computer a Security Health Check

Security 202: Linux Security Fundamentals

Security 202: OSX Security Fundamentals

University of Wisconsin Madison, Wisconsin

2010

Fundamentals of Windows Server 2008

New Horizons Madison, Wisconsin

Electrical Safety certificate 07/2015

ARC Flash Course Certificate 07/2015

Bloodborne Pathogens Certificate 06/2015

Intro to Hazard Communication Certificate 06/2015

Ladder Safety Course Certificate 06/2015

Genie Boom Lift Training 08/2015

UW Platteville

Employment History

2015- Present

University of Wisconsin / Platteville

Custodian

Knowledge and Skills

Provide Custodial Services to Maintain Cleanliness of the Building

Sweep, mop, vacuum, clean and dust offices, classrooms, hallways and restrooms.

Strip, mop, polyurethane and wax floors using manual and power floor care equipment as required.

Conduct restorative and general carpet conditioning and maintenance.

Clean windows and a variety of other special surfaces.

Expedite Facility Set Up and Furniture and Equipment Placement

Arrange furniture and equipment.

Change room arrangements, common areas and equipment for routine and special events.

Perform emergency tasks for faculty in educational related activities.

Conduct Safety and Security Responsibilities

Observe buildings and grounds for safety concerns. Take steps to resolve unsafe conditions and report needs for attention to supervisor.

Ascertain that building is locked and secured during non-open hours.

Escort faculty and staff to vehicles after hours.

Respond to addressable fire alarm system and trouble signals taking appropriate action as required.

Shuts water off in heating and domestic water line loops in emergencies. Locates and shuts electrical breakers off in emergencies.

Monitor mechanical equipment to assure it is functioning properly and shits equipment down if problems occur.

Read and respond to material safety data sheets as needed.

Perform Building Maintenance

Change lamps as needed.

Adjust and repair door locks and hardware.

Clean exhaust and return air ducts as needed.

Implement window dressing adjustment and repairs.

Unplug sanitary drains and toilets.

Conduct Grounds and Outdoor Work

Provide lawn and grounds care using commercial lawn mowers, hand mowers, string trimmer, rakes, and other tools and equipment. From within 25 feet of buildings

Perform snow removal activities using powered and hand equipment. From within 25 feet of buildings

Remove litter and debris from lawns, walks, roads, trash, and smoking receptacles. From within 25 feet of buildings

2012 - 2015

University of Wisconsin / Wisconsin State Lab of Hygiene

I.S. Technical Services Senior

Knowledge and Skills

Operations Group

Applications development

Maintain network\systems monitoring for multiple areas. Application administration and management for College wide needs. Performance and troubleshooting in many different program languages. Provide support to Administrators, Professors, Labs, and Research Labs. Working with 24/7 availability for emergency. Work with specialized equipment for research labs and building networks. Maintain Backup systems for servers and research labs.

Operational Reporting and Documentation

Maintain procedural documentation for use by all staff. Work with venders other departments with policy changes and procedures, which may affect supported networks, systems and /or processes. Maintain accounts for staff.

Special Projects

Work independently testing and using different software involved. Working with complex multi-dimensional tasks, multiple projects and within set timelines. Software installation and system development. The consolidation and setup of multi platform servers for the departments.

Provide Intensive Support Services

Level 3 helpdesk operations are handled at this location for all of WSLH. Manage and monitor/troubleshoot equipment needed for research and teaching, this involves a high level of direct client contact. Provide Support services to clients with various levels of knowledge.

2008 - 2012

University of Wisconsin / Population Health Sciences

I.S. Technical Services Senior

Knowledge and Skills

Report to the Chair of the Population Health Sciences (PHS). Provide technical and computing resources to support the teaching and research mission of all internal research groups within PHS. Work independently, under minimal supervision, with coordination from PHS executive committee to ensure compliance with the mission and strategic plan of the PHS, including liaison with University of Wisconsin Medical School.

Maintain network\systems monitoring for multiple departments. Server administration and management for College wide needs. Performance and troubleshooting Linux, MS Windows, and Apple OSX Servers\Desktops. Provide support to Student’s, Administrators, Professors, Teaching Labs, and Research Labs. Supervising student staff along with training new staff for various duties. Work with 24/7 availability for emergency. Work with specialized equipment for research labs and building networks. Maintain Backup systems for servers and research labs.

Operational Reporting and Documentation

Maintain procedural documentation for use by all staff. Work with venders other departments with policy changes and procedures, which may affect supported networks, systems and /or processes. Maintain accounts and purchasing budget for IT staff.

Special Projects

Work independently building/purchasing client servers and workstations for use in the department with the understanding of all the technical aspects of computer hardware and different software involved. Working with complex multi-dimensional tasks, multiple projects and within set timelines. Software installation and system development. The consolidation and setup of multi platform servers for the departments. Utilizing my advanced knowledge of Unix, Linux, Novell, and MS Windows. Provide training with operating systems and networking.

Provide Intensive Support Services

Level 1&2 helpdesk operations are handled at this location for the Department. Manage and monitor/troubleshoot equipment needed for research and teaching, this involves a high level of direct client contact. Provide Support services to clients with various levels of knowledge.

2005- 2008

Wisconsin Conference of the United Methodist Church

Information Technology Manager

Knowledge and Skills

Responsible for the evaluation, design, acquisition, installation, maintenance, support, configuration, management, monitoring and efficient operation of the IT infrastructure including: data center, LAN, WAN, servers, Enterprise storage system, backup systems, network printing, security systems, firewalls, telecommunication voice and data services and systems; Polycom Video Conferencing System; wireless devices; desktop, laptop and PDA devices and end-user computer services such as email, websites, efax, query tools, etc. (over 1700 email customers and over 400 websites hosted)

Provided a secure infrastructure to protect company systems and data. Developed and maintained an effective security plan including audits that ensured compliance and effectiveness; planed, coordinated, and implemented security policies and procedure; provided for the installation and maintenance of network security monitoring, logging, auditing and alert software; provide education and training to end-users regarding the need for network security and methods of ensuring security.

Manage strategic vendor relationships for hardware, outsourcing, maintenance, and consulting related to the IT infrastructure efforts. Manage the procurement process for new services and negotiate contracts related to acquisition of infrastructure components or outsourcing services and related maintenance and support.

Provide direct supervision to personnel, contractors and consultants on various projects and directs their activities. Provided as needed reviews and evaluations on employee performance and prepared performance reports. Confers with and advised subordinates on administrative policies and procedures, technical problems, priorities and methods.

Responsible for Communication and Technology Department fiscal budget. Responsible for the development of annual IT strategic plans. Coordination of Annual Conference location and needs.

Good verbal and written communication skills. Responsible for reporting directly to the Bishop and Communications committee of the Wisconsin Conference of the United Methodist Church.

Operational, Reporting and Documentation

Implement and maintain architectural standards and industry best practices in the department and ensure compliance with department operating procedures and standards. Ensure internal processes and infrastructure components (hardware, software, services, circuits, facilities, wiring, etc.) were documented, including all licenses.

Provided oversight in planning, coordination and implementation of test disaster recovery procedures for the network and all critical systems. Developed and managed effective backup and restore strategies.

Special Projects

Responsible for oversight in the design and development of a new Data Center.

Implement Enterprise storage system and APC power distribution system for new Data Center.

Provided design oversight and implementation of content management system for new Conference web site.

Provide Intensive Support Services

Manage Help Desk that services over 500 United Methodist Churches, United Methodist Organizations and Wisconsin Conference Missionaries. Additionally, provide support, maintenance and managed conference desktop and communication equipment to 3 Regional Offices and the Sun Prairie Conference Center.

2003- 2005

University of Wisconsin / College of Engineering

I.S. Technical Services Senior

Knowledge and Skills

Report to the Director of Computer-Aided Engineering (CAE) and assigned Department Chairs. Provide technical and computing resources to support the teaching and research mission of the Department of Industrial Engineering (IE), including the Consortium for Global Electronic Commerce (CGEC), and the Biomedical Engineering Department (BME). Work independently, under minimal supervision, with coordination from CAE to ensure compliance with the mission and strategic plan of the IE, including the CGEC, and BME.

Maintain network\systems monitoring for multiple departments. Server administration and management for College wide needs. Performance and troubleshooting Linux, MS Windows, and Apple OSX Servers\Desktops. Provide support to Student’s, Administrators, Professors, Teaching Labs, and Research Labs. Supervising student staff along with training new staff for various duties. Work with 24/7 availability for emergency. Work with specialized equipment for research labs and building networks. Maintain Backup systems for servers and research labs.

Operational Reporting and Documentation

Maintain procedural documentation for use by all staff. Work with venders other departments with policy changes and procedures, which may affect supported networks, systems and /or processes. Maintain accounts and purchasing budget for 2 departments.

Special Projects

Work independently building/purchasing client servers and workstations for use in the department with the understanding of all the technical aspects of computer hardware and different software involved. Working with complex multi-dimensional tasks, multiple projects and within set timelines. Software installation and system development. The consolidation and setup of multi platform servers for the departments. Utilizing my advanced knowledge of Unix, Linux, Novell, and MS Windows. Provide training with operating systems and networking.

Provide Intensive Support Services

Level 1&2 helpdesk operations are handled at this location for the Departments. Manage and monitor/troubleshoot the College wide network of engineering client accounts, this involves a high level of direct client contact. Provide Support services to clients with various levels of knowledge. Teleneting into equipment reading and clearing logs of Cisco routers/switches. Trouble shoot Polycom issues and tracing connection issues.

2001-2003

University of Wisconsin / Department of Information Technology

I.S. Network Services Prof. & Senior

Knowledge and Skills

Maintain network/systems performance monitoring and troubleshooting RS/6000 computer systems and over 300 client servers on a platform. Provide solutions and technical support to staff and vendors as needed. Advanced operational knowledge of JCL scanning and archival packages and report distributions systems. Advanced knowledge of OPC controlled batch processing concepts, DB2, IMS, JES2 MVS/ESA, UNIX and Windows system concepts and operation. Work nights and weekends as a team leader in a 24x7 environment with no direct supervision.

Operational Reporting and Documentation

Create and maintain procedural documentation for use by all staff. Work with venders with policy changes and procedures, which may affect supported networks, systems and /or processes.

Special Projects

Work independently building client servers and workstations for use in the department with the understanding of all the technical aspects of computer hardware and software involved. Working with complex multi-dimensional tasks, multiple project and within set timelines. Software installation and system development. The building and setup of a multi computer training station for the department. Covering Unix, Linux, and MS Windows providing training with operating systems and networking.

Provide Intensive Support Services

Level 2 helpdesk operations are handled at this location for Wiscnet. Manage and monitor / troubleshoot the state wide network of Wiscnet client accounts, this involves a high level of direct client contact. Provide Support services to clients with various levels of knowledge. Teleneting into equipment reading and clearing logs, and having circuit checks done by the supporting venders of the area with the problem.

2000 – 2001

State of Wisconsin / Department of Revenue (Full-time)

IS Professional Technical – Intermediate

System Development and Analysis

Data Services includes analysis and development of logical data relationships; development and management of databases to support data collection, storage, access, retention and retrieval for the Department of Revenue.

Network Services includes software, hardware and connectivity to support computer and network configurations; network design, problem/change management and definition; installation and maintenance of network and/or server software.

Systems Development includes application design, development, testing, implementation and maintenance; programming using structured methods, productivity tools; programming skills with existing and new languages.

Provided technical services including coordination and support of hardware, software and application systems; installation, maintenance and problem resolution of computer platforms, systems software and applications software.

Provide Intensive Support Services

Assist in the support and auditing of PC's, communications and operating systems. Network and PC installation, configuration, maintenance and troubleshooting PC hardware, software, Networking OS and Hardware. Provide through knowledge and support to Department of Revenue employees with, MS Office 97, & 2000, Novell NetWare 5.X, Windows 95, 98, & Millennium, Windows NT4, Windows 2000, TCP/IP and PC to host emulators. Backup for providing systems backup, security and file sharing operations in a mixed Novell-NT networking environment, in addition to Novell GroupWise 5.5 and Windows Terminal services. Ability to accurately evaluate end-user needs and design and program data application front-ends to meet those needs; while working together with IS staff in a teamwork environment.

Group Health Cooperative Insurance (Part-time 20-25 hrs/wk)

Network System Assistant

Staff help desk for a major insurance company on a part-time basis.

Provide support the GHC Network and the AS400 system. Perform first and second level problem solving and recovery. Monitor the network, creating and generating reports, billings and checks. Perform upgrades to Network software and AS400 system

1991 – 2000

Dane County Department Of Human Services Madison, Wisconsin

Interim Database Coordinator / Account Clerk

System Development and Analysis

Provided desktop support (with hardware and software issues) for Human Services staff. Created access databases to track clients. Developed and instructed several system software trainings.

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