KAREN A. ZANDER

N**** Springer Road – Lake Mills, Wisconsin 53551 920-***-****

aczldb@r.postjobfree.com

SUMMARY

Highly experienced computer professional, with knowledge in Active Directory, Exchange, Automated Virus Protection, MS-Office, Level 2 Technical Support, software licensing and data backup protection. Policy and procedure drafting and implementation, for protection of company intellectual property and litigation. Disaster recovery and business continuity planning and support to protect against loss of business due to catastrophe.

SKILLS

Network Administration/Security Asset Management Microsoft Software Licensing Exchange Server Administration/Security Electronic Mail Archive Software Disaster Recovery/Data Protection E-Policy Orchestrator Virus Protection Policy and Procedures Drafting Business Continuation Planning Hardware Budgeting and Acquisition Level 2 Technical Support MS-Office Product Support/Trainer PROFESSIONAL EXPERIENCE

LEVEL 2 ANALYST / DATA PROTECTION SPECIALIST November 2007 – Present AE Business Solutions – Madison, Wisconsin, Contracted to American Family Insurance – Madison, Wisconsin. Responsible for the protection of all internal and external corporate data. Support and troubleshoot all end user computer application, remote access and mobile access.

Perform second level support and troubleshooting of computer and network equipment in a Wide Area Network (WAN) / Local Area Network (LAN) environment.

Perform configuration and troubleshooting of hand held device and mobile phones in the WAN environment

Provide knowledge base documentation for Level 1, Level 2 and Level 3 support groups

Perform On-Call support for the WAN work from home user environment

Support secondary applications used within the American Family architecture..

Assist all corporate and remote users in the use of local computer backup software.

Data protection, storage and recovery for corporate and agency environment

Identify and troubleshoot equipment failures.

Dispatch service technicians.

NETWORK ADMINISTRATOR September 2003 – February 2007 S&S Cycle, Incorporated – Viola, Wisconsin. Responsible for all aspects of Active Directory networking environment, including virus protection, Electronic Mail, Security, Microsoft licensing and technical support.

Data capacity planning and development

Business continuation planning

Disaster recovery and data center protection.

Support and training for all MS-Office Professional Products.

Create Network, Exchange Mail and Internet policy and procedures.

Identify future equipment and software license needs and budgeting.

All Active Directory setup and maintenance

All Virus Protection

All Domain, Exchange and Corporate Security

NETWORK ADMINISTRATOR April 1999 – June 2003

The National Bank & Trust Company of Sycamore – Sycamore, Illinois. Responsible for all aspects of NT networking environment, including virus protection, Microsoft licensing and technical support internal and external.

Resource planning and development

Business continuation planning

Disaster recovery and data center protection.

Manage internal helpdesk, scheduling work orders and dispatching repair personnel.

Responsible for preventive maintenance and service of all PC hardware and network equipment.

Training and support for all MS-Office Professional Products.

Create Network, Exchange Mail and Internet policy and procedure.

Identify future equipment and software license needs and budgeting.

Develop Internal WEB page containing corporate employee information.

Software support and installation of external banking software for dial in access. KAREN A. ZANDER Page Two

HELP DESK COORDINATOR/MICROCOMPUTER SPECIALIST February 1995 – April 1999 DEKALB Genetics Corporation - DeKalb, Illinois. Internal and external customer support. Network administration and software support for MS-Office Professional and various specialized software packages.

Add new network accounts Novel and E-Mail.

Develop and maintain Support Call Tracking Database.

Schedule work orders and dispatch personnel.

Responsible for preventive maintenance and service of all PC hardware and printing equipment.

Support for all MS-Office Professional Products

Application Software Support for Sales Force Automation Project.

Maintain Pier to Pier networks through Windows for Work Groups and Windows 95 TECHNICAL SUPPORT ENGINEER May 1992 - February 1995 Zenith Data Systems, Inc. - Buffalo Grove, Illinois. System telephone technical support for 386/486 computer products, Network server hardware/software, SCSI II interface setup, monitors and Zenith sold software products.

Diagnose and resolve customer hardware/software setup problems.

Netware 3.11/3.12 and Personal Netware support.

When needed dispatch parts and a service technician for on-site repair. JOB SEARCH DATABASE SYSTEM SUPPORT June 1991 - May 1992 Escalé Associates, Inc. - Oak Brook, Illinois. Consulting position providing system support and integration of databases used in professional job searches.

SYSTEMS PROGRAMMER/TRAINER/TECHNICAL WRITER January 1986 - June 1991 Amocams Modular, Incorporated (Subsidiary of Amoco Oil) - Aurora, Illinois. Develop software course materials and customer user manuals for Remote Terminal Unit and Programmable Logic Controller systems used for the transportation and distribution of natural gas, water and petroleum products. Specified and purchased software, hardware and mechanical components for automated pipeline process control.

Train customers and affiliates to use modular programming languages.

Customize application program to meet client specifications.

Research and organize data for use in technical manuals and program documentation.

Develop training materials, modify course curriculum to accommodate customer needs. ELECTRONIC TECHNICIAN April 1982 - May 1985

APV Crepaco, Incorporated - Lake Mills, Wisconsin. Responsible for application programming and system integration of customized automated processing equipment used in dairy, cosmetic and pharmaceutical industries.

Adapt microprocessor software and hardware to meet client specifications.

Maintain relay ladder logic diagrams and cabinet layouts.

Assemble and test microprocessor systems before installation to client facility. EDUCATION

Wisconsin School of Electronics - Madison, Wisconsin. Graduated March 1982 Certified Electronics Technician, Technical Writing minor. Other Training

Electronic Mail and the Right of Discovery E-Policy Institute Seminar 2006 Exchange Archiving BishopIT - 2005

Network Security New Horizons – 2004/2005

Exchange Administration New Horizons - 2004

Active Directory Training New Horizons – 2003/2004 Security Decisions Search Security Conference - 2002 Networking Decisions Search Networking Conference - 2002 Microsoft Software Licensing Microsoft Corporation - 2002 Windows 2000 Workstation Knowledgenet - 2001

E-Commerce for Banking Information Technology Incorporated - 1999 Window NT Security and Registry Management Skill Path Seminar – 1999 Web Design and Development Skill Path Seminar – 1999 NT Networking Administration Independent on Going Study - 1999

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