Marshall Collins Jr, Security Analyst Page * ac138c@r.postjobfree.com

Education

CompTia Security + 2016

CompTia A+ 2012

CompTia Net+ 2011

Military Training: Signal Support Systems Specialist. 2010

Active Secret Clearance

Chaminade University, Honolulu HI - 2016

AA in Liberal Arts

Experience

Operating System Deployment Consultant (July 2017 – Present) Flad Architects, Madison WI

• Deploy Windows 10 to approximately 350 machines across 6 offices, approximately 200 located in Madison, Wisconsin.

• Document requirements, create Windows 10 packages, test packages and then assist with deployment to all Flad staff.

• Provide direct support for Windows 10 installations. Remote support using UltraViewer

• Troubleshoot, Autodesk, Adobe and Microsoft Office software.

Marshall Collins Jr

IT Security Analyst

Madison, WI

Phone: 414-***-****

E-mail: ac138c@r.postjobfree.com

Resume: Marshall Collins Jr

Marshall Collins Jr, Security Analyst Page 2-414-***-**** End User Device Technician (March 2017- July 2017) Joint Service Provider-Pentagon, Arlington VA

• Assists users with complex issues regarding client issued proprietary databases, software, software configuration control and systems.

• Implement and enforce IT security policies and best practices.

• Two-factor authentication, including RSA and CAC PIN resets. Familiarized with HYENA and RSCF Security

• Deskside workstation setups consisting of Microsoft Surface Pros, docking stations and monitors. Remote desktop support using Dameware

• Responsible for opening, tracking and closing trouble tickets in Remedy. Ensures problem ownership and promotes end-user satisfaction

IT Support Specialist (December 2016 – March 2017) Lidl US, Arlington VA

• Responsible for creation and maintenance of user accounts and Active Directory, as well as IDM identity manager.

• Unlocked remote users accounts and provided remote password resets in Active Directory

• Utilizes security rules to grant/revoke access to applications, servers, and group folders. Deployed individual and network licensed software and collections in SCCM

• Imaged and deployed new Windows 10 machines. Asset tagged and tracked Lidl devices with Radiant RFIDs

• Verizon Wireless account manager. Supported over 1,000 iPhones and 200 embedded iPads

Consulting Agent/ Microsoft Expert (June 2014 – December 2016) Geek Squad, Washington DC

• Maintain, repair, and service products aligning with customers definition of fix. Installed RAM, hard drives and malware removal. Resolved Blue Screen errors, OS corruption, data transfers and recovery.

• Work with the sales team, explaining services and technology to help them achieve business goals. Trained associates and customers on latest Windows features and shortcuts

Resume: Marshall Collins Jr

Marshall Collins, Security Analyst End

• Engage customers to provide solutions to their technology challenges

Battalion Communications Sergeant (Oct 2013 – Jan 2017) US Army reserve, Ft Shafter HI

• Worked with COMSEC custodian to handle cryptographic items. Used AES, JOSEKI, and DSA (digital signature) to configure radios, Blue Force Trackers (BFT), satellite communications

• Troubleshoot and maintained windows based network to include DOD secret network

• Installed and maintained SINCGARS radios in HMMWV and LMTVs

• Provided and tracked Remedy tickets for all requests for service in the company

Unit Administrator (May 2012 – September 2013)

63rd Network Support Company, Ft Lewis WA

• Used Active Directory to assign users to appropriate groups. Assign machine roles and attach to domain. Unlock user accounts, remote and local.

• Pushed software and group policy updates. This network included computers and VOIP phones

• Basic administration duties include Information Assurance compliance, in-process new personnel, event logging and unit auditing

Helpdesk Technician ( May 2010 – Apr 2012)

201st Military Intelligence Brigade, Ft Lewis WA

• Solved "blue screens" error messages and connection issues. Supported LAN and VPNs

• Facilitated video teleconference (VTC) for senior officers to communicate across the world

• Microsoft Office support for senior leadership and new soldiers. Including set up of Outlook personal folder files (PST)

• Mapped network drives and network printers. Used Windows 7 and Windows Vista.

Resume: Marshall Collins Jr

Marshall Collins Jr, Security Analyst Page 4-414-***-****

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