Active Directory, Microsoft Office,SCCM, Security
Resume:
Marshall Collins Jr, Security Analyst Page * ********.*********@*******.***
Education
CompTia Security + 2016
CompTia A+ 2012
CompTia Net+ 2011
Military Training: Signal Support Systems Specialist. 2010
Active Secret Clearance
Chaminade University, Honolulu HI - 2016
AA in Liberal Arts
Experience
Operating System Deployment Consultant (July 2017 – Present) Flad Architects, Madison WI
• Deploy Windows 10 to approximately 350 machines across 6 offices, approximately 200 located in Madison, Wisconsin.
• Document requirements, create Windows 10 packages, test packages and then assist with deployment to all Flad staff.
• Provide direct support for Windows 10 installations. Remote support using UltraViewer
• Troubleshoot, Autodesk, Adobe and Microsoft Office software.
Marshall Collins Jr
IT Security Analyst
Madison, WI
Phone: 414-***-****
E-mail: ********.*********@*******.***
Resume: Marshall Collins Jr
Marshall Collins Jr, Security Analyst Page 2-414-***-**** End User Device Technician (March 2017- July 2017) Joint Service Provider-Pentagon, Arlington VA
• Assists users with complex issues regarding client issued proprietary databases, software, software configuration control and systems.
• Implement and enforce IT security policies and best practices.
• Two-factor authentication, including RSA and CAC PIN resets. Familiarized with HYENA and RSCF Security
• Deskside workstation setups consisting of Microsoft Surface Pros, docking stations and monitors. Remote desktop support using Dameware
• Responsible for opening, tracking and closing trouble tickets in Remedy. Ensures problem ownership and promotes end-user satisfaction
IT Support Specialist (December 2016 – March 2017) Lidl US, Arlington VA
• Responsible for creation and maintenance of user accounts and Active Directory, as well as IDM identity manager.
• Unlocked remote users accounts and provided remote password resets in Active Directory
• Utilizes security rules to grant/revoke access to applications, servers, and group folders. Deployed individual and network licensed software and collections in SCCM
• Imaged and deployed new Windows 10 machines. Asset tagged and tracked Lidl devices with Radiant RFIDs
• Verizon Wireless account manager. Supported over 1,000 iPhones and 200 embedded iPads
Consulting Agent/ Microsoft Expert (June 2014 – December 2016) Geek Squad, Washington DC
• Maintain, repair, and service products aligning with customers definition of fix. Installed RAM, hard drives and malware removal. Resolved Blue Screen errors, OS corruption, data transfers and recovery.
• Work with the sales team, explaining services and technology to help them achieve business goals. Trained associates and customers on latest Windows features and shortcuts
Resume: Marshall Collins Jr
Marshall Collins, Security Analyst End
• Engage customers to provide solutions to their technology challenges
Battalion Communications Sergeant (Oct 2013 – Jan 2017) US Army reserve, Ft Shafter HI
• Worked with COMSEC custodian to handle cryptographic items. Used AES, JOSEKI, and DSA (digital signature) to configure radios, Blue Force Trackers (BFT), satellite communications
• Troubleshoot and maintained windows based network to include DOD secret network
• Installed and maintained SINCGARS radios in HMMWV and LMTVs
• Provided and tracked Remedy tickets for all requests for service in the company
Unit Administrator (May 2012 – September 2013)
63rd Network Support Company, Ft Lewis WA
• Used Active Directory to assign users to appropriate groups. Assign machine roles and attach to domain. Unlock user accounts, remote and local.
• Pushed software and group policy updates. This network included computers and VOIP phones
• Basic administration duties include Information Assurance compliance, in-process new personnel, event logging and unit auditing
Helpdesk Technician ( May 2010 – Apr 2012)
201st Military Intelligence Brigade, Ft Lewis WA
• Solved "blue screens" error messages and connection issues. Supported LAN and VPNs
• Facilitated video teleconference (VTC) for senior officers to communicate across the world
• Microsoft Office support for senior leadership and new soldiers. Including set up of Outlook personal folder files (PST)
• Mapped network drives and network printers. Used Windows 7 and Windows Vista.
Resume: Marshall Collins Jr
Marshall Collins Jr, Security Analyst Page 4-414-***-****
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