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Orlando, FL
... in the analysis of the performance of services against service level agreements ● Provided leadership for the development of ITIL business performance against service level agreements (SLA) for change management, support request management and ...
- 2023 Aug 21
Orlando, FL
... Manager (CUCM) 11.5 • Cisco Unity Connection Administration 11.5.1 • Cisco IP Communicator 8.6.6 (2.0) • InformaCast 9.1.1 • ITIL Foundation • Outstanding "people skills" Team oriented and extensive customer relations experience • Fluent in English, ...
- 2023 Jul 25
Mount Dora, FL
... ITIL Foundations Certified; Demonstrated ability to lead the full –cycle proposal response process for Federal Requests for Proposal; Reconnaissance Systems Design and Application; Operations Management, Program Analysis and Organization; Project ...
- 2023 Jun 23
Orlando, FL
... • Ensure the adherence of Service Management to ITIL V4. • Conduct and monitor digitization initiatives. Main achievements: • Implemented the BSC (Balanced Scorecard) and conducted 3 annual cycles of strategic planning with the unit’s executives. • ...
- 2023 Jun 22
Orlando, FL
... Direct new configuration management system implementation using ITIL framework to manage infrastructure assets Lead team of 4 contractors in India that worked on daily and weekly loads of data into configuration management system GE DIGITAL – ...
- 2023 Jun 12
Southchase, FL, 32837
... • Participación Proceso Certificación ITIL UNIDAS S.A. Director Agencia Diciembre 1996 - abril 2008 Logros • Apertura oficina Fort Lauderdale (USA) • Elaboración plan de marketing • Planeación, ejecución y control trade marketing • Manejo de ...
- 2023 Jun 05
Orlando, FL
... Officework • Assist with appointment making • Microsoft Excel • Microsoft Powerpoint • Print Education High school diploma Wekiva Highschool Skills • Microsoft Word (10+ years) • Microsoft Office (10+ years) Certifications and Licenses ITIL Present
- 2023 Apr 12
Orlando, FL
... Implemented and trained teams on ITIL and Agile software delivery across SAP S/4HANA, JDA, and Data\BI. ● Migrated network infrastructure to Cisco & Palo Alto Networks; consolidated multiple ISPs; created a Network Operations Center. ● Stabilized ...
- 2022 Nov 13
Winter Springs, FL
... of Information Systems Management 2005 DeVry University Orlando, FL CERTIFICATION & COMPETENCIES Certification: Security+, ITIL Training Certificate, Scrum Fundamentals Certified, Microsoft Certified Professional, Physical Security Training Course, ...
- 2022 Nov 08
Orlando, FL
... Deep understanding of Software Development Life Cycle (SDLC), ITIL Framework and Project management processes. A good team player with experience working with multiple teams to gather requirements and convert them into technical specifications. ...
- 2022 Jun 12