Time Sales Center Agent

SHAWN HARRS, PH.D.

321-***-**** • ******@*****.*** • Orlando, FL 32836 • LinkedIn

STRATEGIC TECHNOLOGY EXECUTIVE

Technology Integration Data Management & Business Intelligence Cybersecurity & Compliance Technology and Product Development Leader offering 20 years of experience leading enterprise-wide transformation and operational improvements. Extensive experience in financial services, media, manufacturing, consumer packaged goods, merchandise & food retail, sales & marketing, supply chain, and risk management. Adept at leading and developing diverse, globally dispersed, high- performance teams. Steers programs and initiatives leveraging emerging technologies to deliver solutions that achieve desired outcomes by executing well-defined and prioritized program roadmaps to unlock business value. Drives strategic vision and governance leveraging decisive and insightful leadership. Leadership Competencies

● Business Intelligence

● Key Performance Indicators (KPI)

● Big Data & Data Warehousing

● Data Analytics AI/ML

● Software-as-a-Service

● Product Development

● Strategic Planning & Analysis

● Contracts Negotiation

● Data Privacy & Compliance

● Cloud Infrastructure Development

● Business Process Improvements (BPI)

● Project Management & Delivery

● Cybersecurity & Risk Management

● Budget & Cost Management

● Innovation R&D

● Global Team Leadership

● Systems & Architecture Design

● Training & Change Management

● Implementation & Testing

● Strategic Vendor Management

● SPAC/IPO/Merger/Acquisition

Professional Experience

2020 – Present • YGRENE ENERGY FUND. • Petaluma, CA Chief Information Officer

Reporting to the CEO, responsible for setting and overseeing the company’s IT to reinforce Ygrene’s position as the industry leader, accelerate growth, provide excellent service to customers, streamline operations, rollout new products, and enter new markets.

● Defined a multi-year technology roadmap necessary to achieve the Ygrene vision with the Board of Directors, Senior Customers, and Investors, Ygrene’s IT strategy and how the strategy and execution creates 3x ROI value.

● Implemented comprehensive IT governance program overseeing all software development, data management, technical program management, software procurement, supplier management, and cloud infrastructure management delivering 5x improvement in delivery capacity and quality.

● Established key relationships with industry leaders, suppliers, regulators, and other key parties to attract, develop, and retain an industry leading IT team.

● Implemented a value/cost/risk model for Ygrene’s IT that increased year-over-year delivery velocity by 5x with a 25% reduction in operating cost.

● Implemented a next generation architecture that enabled business-driven configuration of new products and accelerated time to market by 4x.

● Implemented key FinTech capabilities for high value use cases to meet evolving customer needs, and competitive practices including RPA, Blockchain, Bots, AI\ML, and Big Data\Analytics.

● Implemented ITSM and scorecard of KPIs measuring operational performance and customer satisfaction of the IT department.

● Exceeded year over year delivery goals for the company in a P&L role as well as in IT department.

● Passed all external and internal compliance and cybersecurity audits. Implemented NIST Security and BCP policies and controls.

● Developed annual IT budget against industry benchmarks demonstrating ability to scale and to maximize resources. Committed to driving exponential growth and business value through dynamic strategy, execution, relationship management, process optimization and leadership. FinTech

Strategy Mergers &

Acquisitions

Budgeting &

Cost Control

Market

Expansion /

Product

Development

Team

Leadership CyberSecurity

& Compliance

SHAWN HARRS, PH.D. Page 2

2019 – 2020 • VITAL PHARMACEUTICALS, INC. • Weston, FL Senior Director, Head of IT

Reporting to the CEO, partner with business leadership to deliver IT solutions, lead the technology teams to efficiently and effectively leverage technology, and manage the company’s global IT assets. Provide vision of the evolution of the IT function in order to chart the company’s competitive position as the sports nutrition supplements and performance beverages producer in the world. Formulate company’s strategic IT roadmap plan in alignment with the company's strategic objectives. Deliver oversight, direction, and leadership on the creation, development, deployment, support, and maintenance of all digital services and IT infrastructure. Define, refine and operate processes to ensure IT functions align with the company’s business needs and future growth goals. Ensure security of company systems and data as well as adhere to company security policies and applicable regulations.

● Established IT Steering Committee to assess business needs and direction and ensure IT strategy supports company goals. Grew IT team from 20 to 85 headcount; implemented IT Organizational Development function.

● Implemented technology portfolio planning process for selection, acquisition, development and installation of all IT software and hardware. Implemented and trained teams on ITIL and Agile software delivery across SAP S/4HANA, JDA, and Data\BI.

● Migrated network infrastructure to Cisco & Palo Alto Networks; consolidated multiple ISPs; created a Network Operations Center.

● Stabilized the company’s legacy infrastructure to ensure availability and response times of major VPX production systems meet or exceed Service Level Agreements. Created a Security Operations Center with proactive Data Loss Prevention monitoring.

● Established a Data\BI\Analytics practice (Azure\PowerBI) as a center of excellence to visualize real-time Sales & Operations KPIs.

● Established a cyber-security framework including policies and develop procedures for the company’s global cybersecurity posture. Implemented IT Security, Governance, and Compliance organization to ensure security of company systems and data; hired CISO.

● Partnered with cross-functional department heads to implement compliance with GDPR, CCPA, PIPEDA, and HIPAA.

● Implemented IT Sourcing and Procurement function reducing IT spend by 30%. Developed operating and capital budgets for all IT Departments, including the cost allocations for shared services. Re-negotiated contracts for all significant technology vendor engagements achieving 25% SLA improvements.

2018 – 2019 • NBC / UNIVERSAL • Orlando, FL

Senior Director, Technology Vendor Management (2019) Promoted to focus on developing competencies focused on third party vendors. Headed up a worldwide vendor management capability aligned with strategic, operational, and governance objectives of the Technology and Digital Marketing organizations. Formulated and implemented strategy for vendor management office, expanding PMO to transition from Florida to a worldwide function, overseeing vendors in China and Japan. Oversaw and developed Steering Committee within matrixed role, drawing upon resources as needed.

● Defined structure for effective vendor management function, building roadmap and rolling out globally by assessing industry and maturity model.

● Established committee and presented program as well as building all tools and dashboards; delivered presentation to 30 vendors and managed $60M in annual spend.

Senior Director, Program Management Office (2018 – 2019) Delivered leadership and established strategic direction, mission, and vision of the enterprise program management office (ePMO). Headed up a worldwide vendor management capability aligned with strategic, operational, and governance objectives of the Technology and Digital Marketing organizations.

● Optimized vendor-delivered technology initiatives for Universal Parks and Resorts, ensuring alignment with strategic and operational objectives organization.

● Navigated successful launch and orchestration of integrated PMO across product, IT and vendor teams, improving consistency,

● Formulated product prioritization and roadmap, minimally viable product definition, SAFe Agile release plan, and KPIs for SCRUM teams.

Consumer

Packaged

Goods

MRP

SCM

JDA

SAP

S/4HANA

Media and

Travel

Vendor

Mgmt.

ePMO

Agile

Delivery

(SAFe)

Gover-

nance

Digital

Mktg.

Global

Expansion

SHAWN HARRS, PH.D. Page 3

2016 – 2018 • LENNAR CORPORATION • Doral, FL

Senior Director, Strategic IT Services

Directed Strategic IT Services organization, effectively managing a $60M capital budget. Drove development of overall IT vision and strategy to support business objectives. Identified and implemented emerging technology R&D and incorporated innovative IT solutions to improve market positioning. Shaped overall vision and strategic direction for enterprise architecture, obtaining approval of long-term technology roadmaps from the Executive Technology Investment Committee. Defined and maintained overall IT architecture standards and direction.

● Crafted TOGAF-based Enterprise Architecture practice, supporting strategic planning, roadmaps, digital innovation, technology adoption, and solutions architecture.

● Implemented Lennar Innovation Group to drive business and customer experience transformation in the construction industry through the research, development, and adoption of emerging technologies including AR\VR, AI Virtual Assistants and Location Aware Chatbots, IoT, Big Data, MDM and Customer Identity and Access Management, Blockchain Technology, and Digital Purchase Agreements.

● Optimized digital marketing, supply-chain, realtor spend, cycle time, and construction activities by delivering comprehensive data, business intelligence, decision science and analytics capability.

● Reduced infrastructure TCO and accelerate time to market on delivery initiatives by formulating and executing cloud strategy (AWS, Bluemix & Azure).

● Slashed delivery and recruiting costs 30% while increasing delivery capacity by integrating a strategic solutions delivery and managed services partner leveraging an on-shore\off-shore team using an Agile CI\CD delivery model.

● Partnered with IBM to implement innovative IoT technologies across the supply chain.

● Collaborated with PwC, TCS, and Salesforce to implement Salesforce across Marketing, Sales, and Customer Care to provide comprehensive brand experience by providing a single view of the customer. 2013 – 2015 • NBC / UNIVERSAL • Orlando, FL

Senior Director, Marketing Technology

Quarterbacked technology planning, integration, and operations for the technology footprint across Universal Orlando Resort (UOR) Marketing and Sales (M&S), including Digital Marketing, CRM, Data Integration, Analytics and BI, eCommerce, Call Center, Salesforce, and B2C\B2B Sales Channels supporting $1B+ annual revenue by acting as a collaborative catalyst for innovation to inspire new thinking within the M&S organization. Led UOR M&S technology steering committee chaired by the UO CFO, CMO, and CIO in the planning and prioritization of the M&S Integrated Media and Digital Roadmap.

● Developed ROI justifications for emerging technologies and business opportunities through prototypes and pilots.

● Secured technology funding based on evaluating technology-driven improvements in marketing effectiveness.

● Implemented a comprehensive M&S data warehouse, business intelligence and analytics capabilities to drive a single view of the customer across all touchpoints (web, mobile, call center).

● Launched decision science and analytics capability for the M&S organization to drive increased conversion and pre-arrival upselling.

● Partnered with IBM Watson to pilot speech analytics technology to provide ROI justification, assessing feedback and improving offerings and discerning customer response achieving ROI of $2M within one year.

● Upgraded primary B2C online channels for ticket sales and vacation packages\bundles, growing revenue to a consistent $1M in daily sales without cannibalizing other channels; doubled sales through channel.

● Integrated Universal Orlando Sales Platform with B2B platforms and consolidated several single-channel call-center agent tools into single CRM and agent booking platform; revamped call-center interactive voice response (IVR) system.

● Delivered Adobe Marketing Cloud for online search and digital ad retargeting, increasing ROAS by 30%+.

● Project managed launch of Official Universal Orlando Resort App on Apple App Store and Google Play. 2000 – 2013 • WALT DISNEY COMPANY • Orlando, FL

Director, Customer Information Management Operations Led development and maintenance of central operational solutions and Agile delivery processes that provide customer data, analytics and marketing services across all TWDC businesses. In collaboration with technology and business partners, responsible for ensuring overall quality and usability of the data and capabilities by providing business requirements, operational design, and ongoing sustainment support for TWDC’s enterprise Customer Data Environment supporting internal customers

● Oversaw data integration, analytics, financial planning, and system solutions initiatives at Walt Disney Parks and Resorts for Risk Management Services, Workforce Management Decision Support, and Information Technology Data Warehousing business units. IT VISION & STATEGY

STRATEGIC PLANNING

INNOVATION

ENTERPRISE ARCHITECTURE

SHAWN HARRS, PH.D. Page 4

Teaching Experience

Colorado State University Global, Aurora, CO

Adjunct Faculty, Master’s of Science in Data Analytics, 2020 – Present Nova Southeastern University, Fort Lauderdale-Davie, FL Adjunct Faculty, College of Engineering and Computing, 2010 – 2020 University of Phoenix, Phoenix, AZ

School of Advanced Studies, Doctoral Information Systems Instructor, 2004 – Present Education & Certifications

DOCTOR OF PHILOSOPHY, INFORMATION SYSTEMS • Nova Southeastern University, Fort Lauderdale, FL MASTER OF BUSINESS ADMINISTRATION/TECHNOLOGY MANAGEMENT • University of Phoenix, Orlando, FL BACHELOR OF SCIENCE, COMPUTER ENGINEERING • University of Central Florida, Orlando, FL CERTIFICATE IN PROJECT MANAGEMENT • Boston University, Corporate Education Center, Chelmsford, MA OUTWARD MINDSET, MANAGEMENT DEVELOPMENT PROGRAM, 2018 LEADERSHIP CHALLENGE, 2015

Professional Affiliations

FloridaCIO, Founding Member and Co-Chair

Society for Information Management, Central Florida Chapter Former Board Member, Central Florida Rosen JCC

Former Founding Board Member Industry Advisory Council College of Engineering Nova Southeastern University Former Board Member Miami-Dade County Public Schools STEM Advisory Board Former Vice Chair, Central Florida STEM Education Council (CFSEC) Former Member, Advisory Committee for the Employ Florida Banner Center for Financial and Professional Services Senior Member, Institute of Electrical and Electronics Engineers (IEEE) Member, IEEE Computer Society (IEEE CS)

Senior Member, Association for Computing Machinery (ACM) Member, Association for Information Systems (AIS)

Member, Eta Kappa Nu National Electrical and Computer Engineering Honor Society Member, Upsilon Pi Epsilon International Honor Society for the Computing Sciences Certified Professional Association of Dive Instructors (PADI) Open Water SCUBA Instructor Languages

Bilingual in German & English

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