****, **** ****** – Orlando FL

Phone +1-551-***-****

adxu1b@r.postjobfree.com – adxu1b@r.postjobfree.com www.aprimoreconsultoria.com.br

Leila de Fátima Duarte e Silva, CBPP

I have solid experience in Business Process Management - BPM, with more than 15 years in Business Management. I help my clients develop an end-to-end vision of the business, leveraging organizational performance and driving change. Adding value by promoting innovation and the culture of continuous improvement.

I conducted projects of identification of value chain, structuring of the process architecture and prioritization for transformation. Performed mapping, analysis and improvement of processes, definition of governance, performance measurement system and maintenance of Process Office services. I help identify and understand the customer’s journey and improve their experience throughout the relationship cycle. I worked strongly in Organizational Design, involving Strategy, Enterprise Architecture, Process Architecture, Implementation of Management Models, Deployment for Processes and Projects, Review of Organizational Structure, Review of Roles and Responsibilities, Dimensioning of People and Competencies, Technologies, Organizational Restructuring and Redesign, Digital Transformation, Cultural Diagnosis and Change Management.

I influence the business units to improve results and generate profit. I promote and highlight efficiency and productivity gains, such as reduced deadlines, costs, risks, increased revenues and compliance. I apply my leadership skills, communication, systemic vision, entrepreneurial mentality, analysis and solution of complex problems, performing various roles as architect, consultant and business analyst, project manager and team leader.

Conducted projects with both agile and waterfall approaches, leading multifunctional teams and promoting collaboration and engagement. It’s easy for me to interact and integrate people at the strategic, tactical, and operational levels, managing conflicts and establishing connections between the various interfaces. Coordinated functional teams as direct responsible, and indirectly managed several external consultancies, optimizing deliveries and resources.

I worked in several contract categories, in private companies and with my own consultancy specialized in BPM.

I was responsible for managing the budget of areas such as Talent Acquisition and Process Office, with values around $15M/year, reporting to organizational development and IT boards. Implemented process modeling tools such as ARIS, Visio, Bizagi and Signavio. I use BPMN 2.0, VAC and EPC notations. I have experience with other software such as Microsoft Office, Project, Jira, Confluence and SAP user.

I’m a Certified Business Process Professional CBPP through ABPMP (Association of Business Process Management International) since 2013.

I natively speak Portuguese and I am currently learning the English language (Basic/Intermediate). I have a Bachelor's degree in Business Administration since Jan/2000, from Faculdade Bom Jesus Paraná/Brazil, judged by GEO Credential Services on 31/08/22 as equivalent to a bachelor's degree in Business Administration awarded by regionally accredited universities in the United States. I have an specialization in Business Management and Planning from FAE Business School (Jul/2004) As of U.S. immigration status, I have a Work Permit since Nov/22. 9700, Elan Circle – Orlando FL

Phone +1-551-***-****

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PROFESSIONAL EXPERIENCE

NTT DATA Business Solution - SAP Global Consulting Strategy and Process Specialist

Nov/2019 - Present

Main responsibilities:

• Support the VP of the Business Unit - SAP Application Management Services (AMS).

• Conduct strategic planning cycles.

• Facilitated ideation workshops and co-creation of models and solutions.

• Facilitate performance monitoring/critical analysis of results.

• Responsible for the management forums (Strategic Management Committee, Process Committee, People Committee, Demands Committee and Delivery Committee).

• Responsible for the maintenance and evolution of the Performance Measurement System.

• Responsible for governance of the BPM Model (Process Architecture, support to owners and guardians, conducting training and audits, defining requirements for automation, managing the backlog of process improvements).

• Maintenance of CMMI Level 3 certification.

• Adapt to NTT Data’s global model and implement SAP Signavio as a process platform in the Business Unit.

• Ensure the adherence of Service Management to ITIL V4.

• Conduct and monitor digitization initiatives.

Main achievements:

• Implemented the BSC (Balanced Scorecard) and conducted 3 annual cycles of strategic planning with the unit’s executives.

• I conducted the Organizational Design project in order to achieve the future vision and the objectives of business growth and expansion. The main actions carried out with the executive team were:

• Review of unit’s value proposition and strategic positioning.

• Review of the Business Unit’s Service Portfolio.

• Review of the value chain and prioritization of processes for improvement.

• Derivation of strategic objectives for processes and projects.

• Implementation of MIG - Integrated Management Model to organize the practices of the tactical level and direct the operational level.

• Monitoring of the Customer Success’s model and service model (N 1, N 2, N3) implementation.

• Review of organizational structure and frame sizing.

• Organizational culture diagnosis and cultural change.

• Adaptation of the OCM (Organizational Change Management) process and conducting the initiative, aiming to consolidate the changes made.

• Monitoring of the implementation plan, mainly the communication plan to engage those involved and strengthen the desired culture.

• Implemented the BPM and Process Governance Model, strengthening the vision through processes in the Business Unit, and promoting efficiency and productivity gains, such as rework and waste elimination, improvement of customer satisfaction, measured through research and NPS.

• Conducted the CMMI Certification project - DEV V2.0 - Achieving Maturity Level 3. 9700, Elan Circle – Orlando FL

Phone +1-551-***-****

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APRIMORE BUSINESS MANAGEMENT CONSULTANCY

Owner & Consultant Sr - Jun/2015 - present

Main responsibilities and achievements:

• Led customer projects in small, medium, and large companies, in different areas (Education, Technology, Consulting, Financial Services, Hygiene, Perfumery and Cosmetics, Industry, Retail, Agriculture, Urban Mobility, Health Services among others), inspiring them to adopt innovative approaches adapted to their needs.

• Conducted several types of projects, such as, organizational restructuring, process optimization, adequacy to the GDPL, identification of requirements for software, implementation of people management practices (competency model).

• I was accredited by the Federation of Industries of the State of Paraná - FIEP-PR and the Brazilian Service of Support to Micro and Small Businesses - SEBRAE-PR, as a company specialized in processes.

GRUPO BOTICÁRIO

Various roles; Nov/1998 to Jun/2015

Process Governance Coordinator (Jun/13 to Jun/15)

• Coordinated the Process Office, being responsible for defining methods, standards and tools and ensuring the quality of deliveries of the front office team (25 internal consultants).

• Responsible for the design and dissemination of the Value Chain and management of process architecture.

• Responsible for the corporate document management model (policies, manuals, procedures, etc.)

• Led the integration of Process Governance with IT Governance and Corporate PMO, aligning methods, processes, and tools to meet the business’s demands with higher quality.

• Participated in studies and definitions of artifacts and practices of governance and IT Architecture

(e.g.: COBIT, ITIL, TOGAF).

• Conducted software evaluation and proof of concept for modeling and automation tools.

• Implemented the ARIS Platform (Designer, Governance, IPR) with integration with SAP/Solman.

• I was responsible for the Enterprise Architecture implementation project, in partnership with the IT Architecture area. In this project, we involved other areas to input other organizational elements in the platform, such as Organizational Structure (HR), Risk Mapping (Compliance Area), Strategic Plan

(Business Planning Area), among others, establishing the relationship between these critical assets.

• Designed and implemented a BPM training program and conducted training for the target audience.

• Was responsible for hiring and allocating external consultants to conduct improvement projects.

• Followed and reported the results to senior management. In 2014 I reported earnings of $23M with 80 projects completed.

Internal Consultant - Process and Project Management - (1998 to 2010) Process and Project Consultant; Analyst; Intern.

• Provided internal consulting for several business units and Grupo Boticário’s brands.

• Conducted process improvement and transformation projects, using techniques and approaches such as Lean / Kaizen / 5S / DMAIC / PDCA / Business Improvement, among others.

• Coached teams in the optimized processes, following the implementation through mentoring and KPIs.

• Implemented management technologies such as Corporate Governance, Sustainability, Implementation and exchange of ERPs, implementation of SSC (Shared Services Center) separating corporate activities and services, defining the service catalog and SLAs. I proposed and/or participated in changes in the 9700, Elan Circle – Orlando FL

Phone +1-551-***-****

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organizational structure (creation or extinction of areas / boards).

• Participated in several external consultancies’ projects in the company, absorbing knowledge and management methods (McKinsey, Bain Company, Accenture, Ernst & Yong etc.). Talent Acquisition and Management Coordinator - HR - (Jan/10 to Jun/13)

• Corporate Coordination of Talent Acquisition and Management,

• Responsible for Employer Branding, recruitment and selection, onboarding, talent management, performance, succession, internal mobility, dismissal, outplacement, Trainee and Apprenticeship programs.

• Direct management of 17 employees and several service providers.

• Redesign of the strategy of attracting people, design of policies, indicators and processes. (Avoid Cost

$ 10M/year).

• Hiring about 2,000 employees/year to support the company's growth - new factories, distribution centers, new brands and business units.

• Implementation of the Talent Management Process (9box Matrix).

• Implementation of the SAP Success Factors tool.

• Implementation of the curriculum banking system and integration with SAP HR.

• Review of contracts with fee reduction around 20%.

• I received the Professional Excellence Award - Employee Recognition Program that delivered exceptional results - May/2012.

FORMAÇÃO COMPLEMENTAR

• Exam Associate CMMI Certificate –ISACA – 20/01/20

• Deputy Regional of ABPMP - Paraná/Brazil (2013 a 2015)

• Certified Business Process Professional CBPP – ABPMP

• Workshops BPM Day BPM in Focus BPM do Boot Camp

• Business Process Management Process Mapping and Modeling Training of Executives in BPM Process Office Implementation

• BPMN 2.0 Notation

• Aris modeling – IDS Scheer - Software AG

• Green Belt (Six Sigma)

• Scrum Fundamentals / Agile Software Development

• ITIL Fundamentals

• Design Thinking

• Project Management Project Management Office Strategic PMO– TDC Integris/ Berkeley University

• Negotiation – Dominican University of California

• Strategic Marketing Plan

• Teacher at OPET University 2016 - Change Management Course

• Visiting professor at PUC-PR (Pontifical Catholic University of Paraná) for structuring and teaching the BPM Program – Business School, 2016

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