Experienced Product Manager

WILMARI BENITEZ

Orlando, FL – 203-***-**** – *******.*******@*****.*** – linkedin.com/in/wilmaribenitez PRODUCT MANAGEMENT PROFESSIONAL

Achievement-oriented professional with extensive experience in software product management, project management, business and data analysis. Proven track record of managing complex projects while supporting an organization’s overall success, as well as managing software products’ lifecycle from development to market release. Provides exceptional skills in stakeholder engagement, strategic planning, relationship management, process improvement, business and data management. Identifies opportunities for advancing business objectives while implementing practices for goal attainment. Effective communicator and value-centric leader who thrives in fast-paced environments, delivering forward-thinking and professionalism. CORE COMPETENCIES

Software Product Management

Relationship Management

Team Leadership Skills

Data Analysis & Management

Business Analysis

Strategic Planning Skills

Technical Project Management

Process Improvement

Go-to-Market

PROFESSIONAL EXPERIENCE

AUTHORIFY – REMOTE

Product Manager 2021 – 2023

As the Software Product Manager at Authorify, I’m responsible for identifying, prioritizing, and delivering a mix of new features and enhancements of existing capabilities, to enable improvement and growth of Authorify’s digital marketing product suite. I manage feedback from both internal and external stakeholders to better understand product needs, scope, and timelines. Productively communicate with company leadership and understand market segment trends, while working hands-on with software development processes and developers for delivery.

Manage all communication of product features and releases

Defines and prioritize product roadmap working closely with leadership team and business stakeholders

Generate business requirements based on customer needs and data-driven solutions

Collaborate with software development team to break down tasks and implement features effectively CENTRALSQUARE TECHNOLOGIES – Lake Mary, FL

Product Manager 2018 – 2021

Software Product Manager responsible for planning, organizing, and controlling CentralSquare’s Financial ERP product offering from the conceptual stages through product life cycle to optimize profit and meet marketing, financial, and corporate growth objectives. I’ve developed and articulated a winning product vision and strategy, while being fully responsible for the business-side management of the product offering in partnership with the engineering/development organization, using the Scrum framework, and including software update management, communications and feature roadmap development and prioritization. One of my biggest accomplishments in this role has been successfully implementing the migration to the cloud of one of our ERP products to a SaaS model fully deployed in AWS.

Maximize business value of the Finance ERP product offering

External focus to analyze market, opportunities, problems, and customers’ needs

Understand and represent the “voice of the customer” in identifying and prioritizing functionality enhancements

Define product roadmap to support business strategy GE AVIATION – Cincinnati, OH

Product Manager, Aviation Services 2016 – 2018

Served as Product Manager responsible for managing customer and stakeholder engagement, process simplification, and internal process connectivity. Focuses on directing activities that deliver agnostic digital products that translate into productivity for Aviation Services organization. Utilizes Agile methodology and implements digital solutions to better support business WILMARI BENITEZ RESUME Page ! 1

performance of critical processes. Collaborates with Scrum development teams globally to effectively translate internal customer requirements into detailed user stories, appropriately reflecting the priorities of the Aviation Services business.

Work cross-functionally as Data Quality Process Lead to identify and prioritize critical data quality gaps in source data

Support project to ensure 100% invoice fields completeness, allowing Cost Team to track $25M+ in cost details

Collaborate with stakeholders across GE Aviation to develop three-year plan for the Aviation Services organization

Lead initiative to attract diverse leaders in Aviation Services, supporting GE’s organizational values and commitments ERP Business Analyst 2012 – 2016

Provided leadership as ERP Business Analyst responsible for working with the Supply Chain Team to understand current processes and lead the transition from legacy ERP system’s master data into a new SAP platform. Collaborated across the organization to gather and articulate business requirements and implement effective solutions, utilizing new ERP technology to replace legacy systems. Identified any areas of opportunity and implemented industry best practices and strategies to continually drive process improvements and efficiency.

Gained extensive knowledge of legacy Oracle ERP system and FastWorks implementation methodology

Load financial data into SAP using ERP loading tools to prepare application for testing and production releases

Manage offshore global team of 8 contractors that effectively handled daily data support operations GE DIGITAL – Cincinnati, OH

Configuration Management Data Analyst 2008 – 2012

Served as Configuration Management BA responsible for implementing solutions to maintain configuration management database accuracy and integrity, tracking all IT infrastructure assets of the company. Collaborated within team that was part of the IT infrastructure organization. Focused on implementing solutions that delivered productivity and cost savings across the organization. Ensured infrastructure was properly controlled and implemented practices to identify cost reduction opportunities.

Direct new configuration management system implementation using ITIL framework to manage infrastructure assets

Lead team of 4 contractors in India that worked on daily and weekly loads of data into configuration management system

GE DIGITAL – Fairfield, CT & Cincinnati, OH

IT Leadership Program Member 2006 – 2008

As part of GE’s IT Leadership Program, worked on several assignments within various IT areas within GE Digital. Gained exposure to various parts of the GE organization and understanding of the role GE plays in the world’s economy. Developed and managed workflows and data forms used by the Corporate Internal Billing Team and business customers across the organization. Managed team of 5 contractors to support and enhance the internal billing portal according to best practices.

Develop metrics and reports to measure infrastructure’s services performance against incidents, problems, and changes

Manage external vendors including contract negotiation to implement third-party human resources systems applications

Implement process improvements utilizing ITIL framework, focusing on configuration management automation GLOBALTECH CORP. – Mayagüez, Puerto Rico

Programming Intern 2005

Practical experience as a Programming Intern with GlobalTech Corporation. Developed simple application programming in Microsoft Access utilizing VBA to simplify processes, automating a helpdesk system to offer technical support to customers. WILMARI BENITEZ RESUME Page ! 2

EDUCATION

Master of Business Administration (MBA)

Xavier University – Cincinnati, OH

Bachelor of Science (BS) in Business Administration University of Puerto Rico – Mayagüez, Puerto Rico

(Specialization in Computerized Information Systems) CERTIFICATIONS & TRAINING

Certified Scrum Product Owner – Change Acceleration Process (CAP Coaches) FastWorks Training – Lean/Six Sigma Training

VOLUNTEER EXPERIENCE

Heritage Hill Elementary School Volunteer – Crossroads Church Volunteer Hispanic Scholarship Fund Volunteer Fundraiser

Back2Back Ministries Service Trip Volunteer

LANGUAGES

English – fluent Spanish – fluent

TECHNICAL SKILLS

Microsoft Office and Google Suite – Programming Languages: HTML, VBA, SQL, Business Objects (Webi), Java - Proficient in Azure DevOps, Jira and Confluence Development Management Platforms WILMARI BENITEZ RESUME Page ! 3

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