Feb **** – Jan **** ~ WaltonMgt (Quentelle) Melbourne, FL ~ Network Engineer

• Provide Tier 1, 2 and 3 support to multiple companies that WaltonMgt (Quentelle) supports

• Manage, configure replace and troubleshoot issues with Cisco Catalyst 9200 switches (remotely) for client offices located in New York, New Jersey, Chicago and Data Center (Locally) in Melbourne Florida.

• Responsible for WAR- Weekly Activity Report via Bitdefender Cybersecurity software, SLA Reporting via PRTG Network monitoring, Authentication Summary via Duo Two Factor Authentication,

• Weekly Backup Reports, Weekly Tickets Report and Weekly Closed Ticket Report.

• Monthly Microsoft Server testing and patching via Vsphere Client and RDP

• Active CompTIA Security +, Network + and A+ Certified

• (Non-Active) Cisco CCNA Collaboration, Cisco CCNA Routing and Switch Certification CSCO11703602

• Cisco Switching

• Cisco Routing

• Cisco ISE

• Cisco Unified Communications Manager (CUCM) 11.5

• Cisco Unity Connection Administration 11.5.1

• Cisco IP Communicator 8.6.6 (2.0)

• InformaCast 9.1.1

• ITIL Foundation

• Outstanding "people skills" Team oriented and extensive customer relations experience

• Fluent in English, Spanish and Portuguese

Jan 2023 – July 12 2023 ~ Vaco LLC - Orlando, FL ~ (Temp) Telecom Analyst & Rotech (Perm)

• Provided technical support for network design activities.

• Involved in reviewing, analyzing, and maintaining the telecommunications system of the Rotech organization via CUCM, Cisco Unity and Nice InContact.

• Calibrated with end users to fix issues with there connectivity issues.

• Configured Phones, End User accounts, Device Profiles as well as Extension mobility WORK EXPERIENCE

Sept 2015 - Feb 2021 ~ Tsymmetry Melbourne, FL ~ Network Engineer

• Provide Tier 3 support to thousands of end-users on a Department of State (DOS) GINL Airwing contract.

• Configurations, implementation & maintaining of Cisco VoIP profiles, End Users and Cisco Unity accounts

• Experience with configuring Hunt List, Line Group and Hunt Pilots

• CIPC devices & Cisco 2960X switches.

• Managing and troubleshooting VoIP and voice mail accounts via CUCM and Cisco Unity.

• Providing network monitoring, troubleshooting and reporting via CA's Spectrum.

• Troubleshooting switch port, VoIP, QoS, ACS & other network related issues for all local and downrange sites on contract.

• Analyzing call volume, call history and reporting via Variphy Insight CDR Manager 9.32.1.

• Configuring User accounts and weather alert via InformaCast 9.1.1

• Configuring, updating and troubleshooting Cisco 8811, 8841 VOIP

• Configuring and troubleshooting issues with Cisco 2960x switches Cisco IOS 15.2(2)E7

• Configuring and monitoring nodes in Solarwinds Orion Platform

• Configuring nodes, configuring NetPath and monitoring nodes in Cisco Identity Services Engine Gilberto Lugo Jr - adyib1@r.postjobfree.com - 321-***-**** SUMMARY OF QUALIFICATIONS AND CERTIFICATIONS

• Provide Tier 2 support to hundreds of end-users with computer, printer, account, network and server-related issues

• Configurations, implementation and maintaining of Cisco 3650 switches downrange

• Configuring, managing and troubleshooting Cisco VoIPs, accounts and CIPC devices via CUCM and Cisco Unity

• Providing network monitoring, data analysis and reporting via CA's Spectrum

• Troubleshooting Switch port, printer, VoIP and ACS issues for several sites in Iraq.

• Manage Active Directory user rights, Security and Distribution Groups

• Provide Tier 3 support to thousands of global end-users on network and server-related issues

• Configurations, implementation and deployment of Cisco 3650 PoE switches

• Configuring, managing and troubleshooting Cisco VoIP and CIPC devices

• Providing Network monitoring, data analysis and reporting via CA's Spectrum and Flukes NetFlow V6

• Responsible for building Network and Server kits for deployment to support mission overseas

• Open, track and close trouble tickets; ensuring problem ownership and promoting end-user satisfaction by meeting SLA’s

• Project manager of the implementation of processes, procedures, and metrics for voice/data networks. 2010 – 2012 ~ The Experts, Inc. Ft. Lauderdale, FL ~ Network Engineer, Network and Server Admin Jan 2013 – Aug 2015 ~ DynCorp Int. Melbourne, FL ~ Network Engineer

• Provide Tier 3 support to thousands of end-users on a Department of State (DOS) GINL Airwing contract.

• Configurations, implementation & maintaining of Cisco VoIP, CIPC devices & Cisco Catalysts 3650 PoE switches.

• Managing and troubleshooting VoIP and voice mail accounts via CUCM and Cisco Unity. Providing network monitoring, troubleshooting and reporting via CA's Spectrum.

• Troubleshooting switch port, VoIP, QoS, ACS & other network related issues for all downrange sites on contract.

• Configuring & binding port security for printer ports via MAC address, VLAN, ip & switch interface. Assisted in the upgrade of CUCM and Cisco Unity Connection from version 6.1.3 to 8.6. April 2012 – Jan 2013 ~ DynCorp Int. Baghdad, Iraq ~ Network and Systems Administrator 2003 – 2008 ~ Pulte Homes, Inc., Orlando, FL ~ Field Systems Engineer

• Provided Tier 2 support and problem resolution for computer network, hardware and applications

• Responsible for site surveys, Implemented and supported various Intel-based server/storage platforms as well as Cisco-based infrastructure including, but not limited to, Cisco 3002 VPN routers, switches, telephony, and wireless components

• Provided field support for the operation of the LAN at multiple locations throughout Florida

• Developed client relationships and resolve client issues for local division with 400-plus employees

• Keep inventory of all devices in the main office, sales offices and construction trailers Education

New Horizons Computer Learning Center, Orlando, FL Successfully completed MSCE/Security Program Everest University (Formerly Florida Metropolitan University), Orlando, FL Bachelor of Science Degree in Computer Information Science

• Graduated Magna Cum Laude, President's Honor Roll, Dean's List

• Attained all CompTIA, and Cisco certifications listed above

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