Municipal Power Support Specialist

Wayne Koback

********@*****.*** 407-***-**** LinkedIn Orlando, FL

SUMMARY

A successful IT leader and strategist specializing in designing, upgrading, and efficiently using enterprise-wide technology. I develop strategies for implementing on-site and remote-based solutions that accommodate the speed and efficiency required by thriving workplaces. I strive to build teams that value innovation, technical expertise, and data-driven initiatives to ensure high-quality services are provided. WORK EXPERIENCE

Information Technology Manager June 2021 - Present Florida Municipal Power Agency Orlando, FL

● Supervise seven engineers and three help desk staff and manage relationships with external vendors

● Successfully implemented new IT procedures and policies, which resulted in a 35% increase in productivity

● Increased ROI by 15% by optimizing software and hardware across four departments

● Led the Power BI and data management project to reduce data inefficiencies from multiple sources and to build a dashboard that would allow for instant and accurate data analysis

● Implemented hardware and software systems that ensure 100% data redundancy and 0% production data loss

● Reduced data breach risk by 45% by establishing robust technology strategies while complying with NERC/CIP and DHS standards

● Reduced the company's budget by 10% during the first six months of employment without sacrificing service Information Technology Manager Nov 2019 - June 2021 Safeguard Properties Management Orlando, FL

● Provided resource planning and project management support to the IT senior leadership team and the business units

● Established IT presence from the ground up, including implementing best-practice standards to achieve business goals

● Served as a mentor and advisor to the cross-functional team, including five engineers

● Improved disaster recovery compliance by transferring all infrastructure to the cloud

● Maintained data protection, SOX, and legal policy matters in close coordination with compliance teams

● Reduced IT budget by 9.75% while achieving the highest quality of IT service levels

● Successfully led three new acquisitions on time and under budget from the IT business unit Information Technology Supervisor Aug 2015 - Nov 2019 EPCOR Utilities Phoenix, AZ

● Identified ongoing technology needs for the organization, performed business analysis against optimization efforts, and selected innovative technologies that streamlined operations and seamlessly integrated with existing programs

● Implemented IT culture while ensuring compliance with security protocols, contract requirements, and legal requirements

● Managed all IT operations budget of $3.6 million and a capital budget of $4.3 million across 50+ locations in three states

● Improved processes and increased program efficiencies reduced the department budget by 12% in two consecutive years

● Enhanced network speed by 250% and reduced costs by 35% through the installation of new fiber networks throughout the company

ADDITIONAL JOB HISTORY

Sr. Technical Support Specialist 2013 - 2015

BillingTree Phoenix, AZ

● Converted Salesforce to Microsoft Dynamics CRM for the organization

● Led the synchronization and maintenance of Active Directory with Microsoft 365 Exchange

● Managed all code as interim Release Engineer, partnering with key stakeholders to roll out the Payment Gateway

● Completed all SSL certificates for the GoDaddy-hosted domain

● Developed and maintained relationships with all third-party technology vendors Advisor Automation Technical Specialist 2010 - 2013 AIG Phoenix, AZ

● Led the launch of a new business unit and published an organizational security whitepaper to enhance company value

● Designed, developed, and produced digital publications that enhanced end-users product knowledge and decreased overall operational expenses by $2 million a year

● Facilitated regular communication forums for advisors within the organization to discuss technical challenges

● Collaborated with internal and external stakeholders to drive improvement within operational resources

● Provided technical support services for servers, desktops, backup tapes, network troubleshooting, and Active Directory

● Integrated Salesforce into Outlook and led the testing process Field Technical Analyst & Network Admin 2007 - 2010 Drivetime Automotive & Finance (Promoted to AZ) Orlando, FL & Mesa, AZ Technical Support 2005 - 2007

Alliance Underwriters Lake Mary, FL

EDUCATION

Master of Business Administration 2013

Western Governors University Salt Lake City, UT

Bachelor of Information Systems Management 2005

DeVry University Orlando, FL

CERTIFICATION & COMPETENCIES

Certification: Security+, ITIL Training Certificate, Scrum Fundamentals Certified, Microsoft Certified Professional, Physical Security Training Course, Certified Assistant Project Manager (CAPM), Cloud Technology Associate Training Certificate

Core Competencies: Project Management, Network Administration, P&L Oversight, Operational Roadmap Planning, Staff Leadership, Diagnostics Testing & Troubleshooting, Budget Allocation, Risk & Cost Assessments, Software Upgrades, Technology Optimizations, Executive Decision-making, Financial Forecasts, Quality Assurance, Testing & Validation, SOX Compliance Measures Honors: Nominated for Phoenix's 40 under 40 in 2017, EPCOR 2016 President's Award

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