Carleen A. Reid

Apopka, FL * ady3q2@r.postjobfree.com * 407-***-****

SUMMARY Highly analytical and process oriented senior data analyst with In-depth knowledge of data models, database types, research methodologies, data cleaning and visualizations. Able to create semantic models, integrate multiple data sources, and develop visualizations to address organizational questions, reporting and analytical needs. PROFESSIONAL COMPETENCIES

● Project Development & Management

● Business Intelligence Design and Reporting

● KPI Development and Scorecard Reporting

● Data Modeling and Design

● Data Analysis and Reporting

● Data warehouse Life Cycle Development

TECHNICAL TRAINING & EXPERIENCE

● Tableau

● Power Query/Power BI

● Excel

● Microsoft SQL Server

● Data Modeling

● Data Warehouse Design

● Data Analytics

● Knowledge of R

PROFESSIONAL EXPERIENCE

7/2022 – 8/2022 Vivaticket

Orlando, FL

Senior Business Intelligence Analyst

• Reviewed user requirements as a part of technology capabilities assessment

• Performed tools capabilities assessment

• Created semantic reporting layer and Power BI for SQL Server SSAS Azure 10/2015 - 10/2016

Victoria Mutual Building Society

Kingston, Jamaica

Systems Analyst - Business Intelligence

● Provided Strategic Data Analysis to Project Managers and direct Management

● Developed Customer Metric Dashboard

● Introduced Data Management Methodology to the organization

● AML System Implementation with Caseware Systems

6/2012- 10/2012 NetPolarity (Contractor -KPMG)

Montvale, NJ

Senior Business Intelligence Analyst

● Support Engagement Team with Data/Audit Analytics efforts

● Support Management with Data Analytics efforts

● Assisted in the use of DMBOK guidelines to create clarification and process guidelines

● Developed mind-maps and use cases for project development scenarios

● Provided oversight and input for several projects 1/2011 – 3/2012

HCC Specialty

Mount Kisco, NY

Senior Business Analyst

● Managed user requirements for CFO reporting and dashboards

● Implemented reporting standards and documentation requirements

● Created financial data analysis cube based on business users workflow and needs definition

● Created corporate dashboards using Microsoft Excel Pivot Service

● Worked with Underwriters to identify data quality issues and develop data quality improvement plan

1/2010 – 12/2010

Information Builders

New York, NY

Senior BI Technical Specialist

• Managed product capabilities, comparison and analysis presentations for software architecture engineers

• Supported clients with Microsoft integration and product configuration

• Managed multiple client SSAS initiatives and reporting development

• Initiated several corporate product improvement projects Carleen A. Reid

Apopka, FL * ady3q2@r.postjobfree.com * 407-***-****

7/2009 - 11/2009

Thomson Reuters Investment (Consultant)

New York, NY

Senior Business Intelligence Analyst

• Design and modeled Business Intelligence project in collaboration with Microsoft on SQL Server 2008 platform

• Created data analysis strategy and developed reporting requirements for Private Equity & Deal Strategy business users.

• Collaborated with SharePoint developers for Dashboard development with Performance Point, Excel, SSAS & SSRS

• Developed Key Performance indicators based on business requirements sessions with key business users and stakeholders

• Provided project leadership and design implementation for data models and semantic layers for 4/2004 – 1/2005

Register.com New York, NY

Data Integrity Analyst

● Created and Implemented data strategy solutions

● Created reporting requirements for data warehouse environment

● Provided project leadership support for data warehouse requirements, design and implementation

● Developed application system workflow documents using cause and effect analysis diagrams

10/2000-12/2003

Altria Corporation (TekWorks, LLC) Ryebrook, NY

Lead Reporting Analyst

● Coordinated infrastructure installation for pilot and test applications

● Built Business Objects universes and reports to report outages and their relationship to support requests, changes and instabilities.

● Provided Business Objects support to senior managers and directors

● Developed user training materials for Business Objects WebIntelligence interface

● Participated in the development of Microsoft Analysis Services cube with MS Excel to assist in the analysis of the performance of services against service level agreements

● Provided leadership for the development of ITIL business performance against service level agreements (SLA) for change management, support request management and instability management

● Managed ETL objectives and procedures for reporting improvements initiatives

● Created SQL jobs, stored procedures and triggers to support the automation ETL procedures

● Established data collection and transformation model for CTO and CIO digital dashboards

● Provided leadership to business analysts for the interpretation and implementation of user data requirement for ITIL Dashboard and KPIs

5/1999 – 10/2000 Ingersoll-Rand World Headquarters Woodcliff Lake, NJ Project Leader

● Developed a cohesive plan for the remediation of data process and data collection for Executive Compensation reporting and dashboard.

● Supported the development of Oracle Applications implementation project plan and developed user data and reporting requirements

● Integrated data from multiple data sources and environments through strong understanding of financial business processes and data solutions, superior abstract and conceptual problem solving skills.

● Partnered with internal clients to resolve technical issues, interface with vendors to resolve software instabilities and inconsistencies

● Managed multiple data initiatives and projects simultaneously 10/1995 - 5/1999 Pepsi-Cola Somers, NY

Programmer/Analyst

Information Technology (Programmer/Analyst)

Feb 1998-May 1999

Carleen A. Reid

Apopka, FL * ady3q2@r.postjobfree.com * 407-***-****

● Provided project leadership and implementation strategy for Laboratory Information Management System (LIMS) conversions from Sybase to Microsoft SQL Server.

● Developed project plan for re-mediation process of LIMS production systems

● Developed user requirements documentation and process flow diagrams of the reconfigured application

● Created and coordinated test plans for user requirements validation Information Technology (Associate Programmer)

Feb 1997-Feb 1998

● Documented system requirements and developed test scripts for Formulation database

● Participated in development projects for beverage formula systems and Microorganism testing

● Provided technical support for Research and Development Labs

● Managed and maintained documentation for systems under R&D portfolio

● Performed system maintenance and migration on Microorganism system a Microsoft SQL Server

Information Technology (Supervisor)

Jan 1996-Feb 1997

● Organized and implemented training course for Operations Management Group

● Trained Operators on new data entry technology

Information Technology (Data Entry Operator)

Oct 1995-Jan 1996

● Entered and transmitted weekly sales information and performed financial system month end and year end closings

● Performed and maintained weekly backups of sales information

● Provided weekly performance metrics to management group 2/2006 – 6/2007 Endurance Specialty Insurance Group – Reinsurance. White Plains, NY 2/2005 – 1/2006 Vertrue, Inc – Online Subscriptions. Stamford, CT EDUCATION

2013 The New School New York, NY

Masters of Arts in Media Studies & Research Methods 1998 Pace University White Plains, NY

Master of Science Degree

Management Information Systems

1994 Mercy College Dobbs Ferry, NY

Bachelor's Degree

Public Accounting

OTHER TRAINING

2022 Google Professional Certification Coursework

• Foundations: Data, Data, Everywhere

• Prepare Data for Exploration

• Process Data from Dirty to Clean

• Analyze Data to Answer Questions

• Ask Questions to Make Data-Driven Decisions

• Share Data Through the Art of Visualization

2014 Full Sail University

Education Media Design & Technology - Certificate

2007 Kimball University

Data Warehouse Design - Certificate

Carleen A. Reid

Apopka, FL * ady3q2@r.postjobfree.com * 407-***-****

2001 George Washington University

Washington D.C

Master Certificate in Project Management

2000 Columbia University

New York, NY

Coursework in Database Application Development and Design 2000 Dale Carnegie Course - Certificate

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