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Customer Support Program Manager

Location:
Mount Dora, FL
Salary:
85000
Posted:
June 23, 2023

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Resume:

PERSONAL DATA

FULL NAME: Larry Balash

HOME ADDRESS: **** *** ***** ******, ***** Dora, Florida 32757

TELEPHONE: 814-***-****

E-mail: adxvm3@r.postjobfree.com

EDUCATIONAL BACKGROUND

University of LaVerne; La Verne, California MPA, Public Administration – 1989

United States Air Force Academy; Colorado Springs, Colorado BS, Mechanical Engineering – 1973

SECURITY CLEARANCE Current Top Secret clearance: Adjudicated 7 Aug 2015

PROFESSIONAL SKILLS: Executive Leadership; Fully trained in the Shipley Capture Management Process; ITIL Foundations Certified; Demonstrated ability to lead the full –cycle proposal response process for Federal Requests for Proposal; Reconnaissance Systems Design and Application; Operations Management, Program Analysis and Organization; Project Management; Quality Implementation; Government Acquisition Strategy; Statement of Work Preparation; Budget Development and Execution. Thorough Microsoft Office expertise, including Access. Trained as an Aircraft Mishap Investigator by the USAF Safety Center and Inspector General by the USAF Inspections School. Completed Program Management Professional Boot Camp in 2012.

SUMMARY:

Coached a well-established WOSB to move from the State government level into the Federal Business arena. Efforts included obtaining the necessary certifications and alliances, migrating marketing materials and identifying opportunities that allowed them to learn how to do business in the Federal Agencies best suited to their particular skill sets and service offerings. Identified and developed capture plans for eight specific opportunities with GSA, US State Department, the Defense Logistics Agency US Treasury (IRS) and the Departments of Commerce, HHS/NIH, as well as the Department of Homeland Security. These offerings have a Total Revenue value in excess of $230 Billion over the next 10 years, with a realistically addressable Task Order total in the $395-405 Million range.

Worked with start-up leading edge Active Cyber Defense Company to inject innovative solutions into the Federal Intelligence Community, and Department of Defense across all services. Composed marketing materials, White Papers, Informational Posters and Briefings. Delivered Technology presentations at several innovation labs and demonstration centers. Demonstrated ability to work with USAF Program Offices to capture sustainment and obsolescence abatement efforts to deliver significant enhanced system capability.

Moved a “science project” new visualization technology to full production while developing initial vertical market for implementation and deployment in the Federal Sector.

Proven program management and director of operations skills for a defense-related services company.

Former USAF Inspector General responsible for insuring Combat Capability assessment, exercise development, and comprehensive, effective training programs for air combat units for the best Air Force in the world.

Recognized expert in the conduct of air breathing reconnaissance operations, utilizing a mix of manned and unmanned systems.

ITIL Foundations, v3 certified. Shipley and Lohfeld Capture Manager training completed.

BUSINESS EXPERIENCE

Info-Matrix Corporation Camp Hill, PA Brenda Ritter, Pres and CEO Sep 2021 – Dec 2022

202 Senate Ave, Ste N-400, 17011 717-***-****

Federal Business Development Lead, responsible to the Chief Operating Officer to position this

successful and established Woman-Owned Small Business to successfully pursue Business Opportunities

in the Federal Sector of the US Government.

Identify suitable opportunities

Shape the corporate marketing image

Create alliances with existing Primes

Build pipeline of pursuit opportunities

Educate Senior Management, BD and Proposal Team on the essentials of doing business in the Federal

Market

A.Harold & Associates Jacksonville, FL Andy Harold, Pres & CEO Mar 2018 – Aug 2019 7595 Baymeadows Way, 32256 904-***-****

USAF Capture Manager Responsible to the Director of Business Development to Identify, Qualify, Pursue and Capture USAF-related courseware and curriculum development contracts, to include Contract Aircrew Training efforts.

Industry Activity/ Partnering in 18 months included identifying and partnering with companies with complimentary capabilities for CWD and CAT Pursuits as well as Cyber Training. NDAs and Teaming Agreements were put in place with 22 companies to support new business development. Built pipeline of 37 opportunities for pursuit and capture to include E-3 CAT CWD, C2 CAT CWD, RC135 CAT CWD, as well as multiple Air Education and Training Command courseware and curriculum development or Revision and Maintenance efforts across AETC and ACC.

Key Government Contacts Added/Introduced included: AFLCMC (WPAFB), AETC (2AF Dep Director), AFMC Contracts (SCOTT AFB), Global Strike Command (MM III), Keesler SB Office, JBSA SB Office, Sheppard SB Office, Altus AFB SB Office, Tinker SB Office, USAF SB Office, SOCOM SB Office, FAA Maintenance Training director and the FAA Maroney SB office.

DD-2345 Secured/Updated to permit access to AFMC sensitive technical data.

Three proposals submitted, three additional currently in progress to include: Aircrew Training Systems; E-3 and C2 CAT CWD solicitations and the pending SOCOM SETA VI recompete. Combining these efforts will produce more than $75 Million in achievable revenue, and an additional $350M accessible thru Task Orders under IDIQ contracts.

Seven additional solicitations were no-bid by the senior Executive Staff.

Pursued and successfully secured a position on the C5 OTA, which gives direct access to 19 -23 direct award contracts annually.

Events/Major Shows Attended include the PATRICK AFB Tech Expo, A10/EC135 Pre-proposal conference @ DMAFB, ACC HQ VISIT, KEESLER AFB Pre-Solicitation Conference, AFLCMC Industry Day (WPAFB), ITSEC, the DMOC Pre-Solicitation Conference (Kirtland AFB, NM), Goodfellow AFB ISR Conference, AETC Small Biz Offices Visits, AFA Air Warfare Symposium (Ex Hall only), SOCOM Core Services Industry Day, invited and participated in two SOCOM SB Round Tables.

Dexter Edward, LLC HERNDON VA Chris Delaney, President Jun 2016 – May 2017 13873 Park Center Road, Suite 304, Herndon, VA 20171

Senior Business Development and Sales Manager Responsible to the President to Identify, Qualify, Pursue and Capture Services-related business throughout the Department of Defense and other Federal Agencies.

Represents Corporate capabilities and prepares responses to Sources Sought, RFPs, and RFQs.

Secured Teaming Alliances with major Systems Integrators, IT Services Companies, and compatible services companies to unveil the Dexter Edward FOGNIGMA product Offering

Secured position as an AFCEA corporate member. Negotiated agreement with CDO Technologies to have full access to their Netcents 2 Network Operations portal and release of all Task Orders for leading TO responses.

Negotiated agreement with IIS to gain access to the Agile Cyber Technology contract vehicle with the USAF.

Led Capture Teams in responding to various solicitations and develops/shapes the competitive environment through personal contacts, visits and dialogue with a variety of Air Force Program Offices, MAJCOM communications and IT planners.

Led efforts to introduce the FOGNIGMA technology (via demonstrations in our Demonstration and Training Facility) to key decision makers in the DoD and services space to include:

Dr Melissa Pflagg, USDI and Cyber, Dr Merilee Sanchez, Senior Scientist at US Space Command, US Senator Dan Sullivan, member of the Senate Cyber and Technology subcommittee, J. Michael Kretzer, 24th AF Technical Director OSD for Cyber, Dr Stephen King, Vincent Seiferd, SOCOM Telecommunications Lead, Col David Bennett, Commander, 185th Cyber Ops Squadron.

NOVA CORPORATION CHAMBERBURG, PA Jason Willhite, VP Fed BD Jan 2014 to Aug 2015 1445 Sheffler Drive, Chambersburg PA 17201 (717) 262 - 9750

Senior Capture Manager Responsible to the VP for Federal Business Development to Identify, Qualify, Pursue and Capture Services-related business throughout the US Air Force and other Federal Agencies.

Represents Corporate capabilities and prepares responses to Sources Sought, RFPs, and Task Orders.

Secured Teaming Agreement with CDO Technologies to have full access to their Netcents 2 Network Operations portal and release of all Task Orders for leading TO responses. Led Capture Teams in responding to various solicitations and develops/shapes the competitive environment through personal contacts, visits and dialogue with a variety of Air Force Program Offices, MAJCOM communications and IT planners.

Developed Proposal for the Air Defense Communications System, and T4NG and offerings, valued in excess of $25 Billion.

Directed the proposal development effort, color teams and final submittal of proposals for more than $7.2 B in the past two months, to include two DLA J-6 JETS efforts with both a Full and Open, and Small Business Team. This effort is projected at a Total Value of 6.9Billion over the next 6 years.

Positioned NOVA to lead a SOCOM-sponsored Additive Manufacturing Demonstration Facility and Training Center, moving them into a new technology vertical and securing a position in the emerging multi-billion dollar Additive Manufacturing industry. USAF to provide facility on a NO-COST basis to familiarize PEOs with Additive Manufacturing advantages and train Wounded Warriors in the technology to harness their initiative and creativity to deliver innovative solutions to Special Forces. 3D Systems to provide introductory training 3D Printers. NOVA to provide Program Manager, trainers and prototyping equipment. NOVA rejected the final teaming agreement due to investment capital limitations

CHENEGA TECHNICAL SERVICES CORP ALEXANDRIA, VA Larry Bradley, Sr VP BD May 09 to Aug 12 5911 Kingstowne Village Parkway, Ste 300 22315 703-***-****

Director, USAF Programs Responsible to the VP for Business Development to Identify, Qualify, Pursue and Capture USAF IT Services-related business throughout the US Air Force and other Federal Agencies.

Represents Corporate capabilities and prepares responses to Sources Sought, RFPs, and Task Order responses under the Netcents IDIQ. Led Capture Teams in responding to various solicitations and develops/shapes the competitive environment through personal contacts, visits and dialogue with a variety of Air Force Program Offices, MAJCOM communications and IT planners.

Developed Telephony capability through the hiring of appropriate consultants, thereby expanding Corporate portfolio of available services, opening markets totaling in excess of $25 Million annually.

Directed the proposal development effort, color teams and final submittal of proposals for more than $7.2 B in the past eighteen months, to include two USAF Network Operations IDIQs and the next generation Predator Mission Aircrew Training System.

Reason For Leaving: Son was nearly killed in a motorcycle accident 13 September 2012. Following a 13 Day ICU Stay and 30 day Brain Injury Center In-Patient Rehab, Lawrence and his wife became the Primary Care Providers and Rehab Support Team for Dominic.

EDO CORPORATION, THEN ITT CORP Morgan Hill, CA JOE LEE, Director Business Development 18705 Madrone Parkway 95037 Sep 2006 to Dec 2008 408-***-****

EDO/ITT Corporation operations are split into two divisions. The Electronic Systems and Communications unit's offerings include airborne electronic warfare systems; reconnaissance and surveillance systems; command, control, communications, and computers; and antenna products. EDO/ITT's Engineered Systems and Services division includes such activities as aircraft armament, flight line products, mine countermeasure systems, sonar systems and components, professional and engineering services, and integrated composite structures.

Business Development Manager, RECONNAISSANCE AND SURVEILLANCE SYSTEMS

Reports to the Director, Business Development. Responsibilities include cultivating strong business relationships with USAF program management offices who have a continuing need for the ESM, ELINT, and other systems and services which EDO/ITT provides. Responsibilities also include serving as principal spokesman to USAF Program Offices on EDO ability to provide tech refresh, capability enhancements, and state of the art technical means for the collection and exploitation of C4ISR data across the entire frequency spectrum.

Re-established working relationship with USAF Big Safari Program Office following dismal customer support had all but eliminated EDO as a provider of systems for the RC-135 fleet. This effort opens the door to periodic system upgrades and technology insertions valued in excess of $10M annually.

Cultivated and provided ROM plan to upgrade NCES system for the Brazilian Air Force. Contract valued in excess of $8.5 million.

Developed and proposed significant capability enhancements and technology insertion as a means of obsolescence abatement with the Warner Robins Air Logistics Center for an onboard threat warning system for AF Special Operations Aircraft. System Development NRE will yield $3.5 million, with 37 installable units at $300K each, along with a 50% spares package purchase.

Following the customer support section’s failure to renew the option on a long-standing maintenance contract, led the way for the re-issue of a Base + 3 Option years Sustainment effort valued at $5.0 M. Actively cultivated strong relationship with AFRL Sensors Directorate to insure company is positioned to respond to, and has insight into emerging USAF Electronic Warfare needs.

Cultivated teaming relationship with PROXY Aviation to become the premier sensor provider for emerging next-generation Tier II Unmanned Aerial Vehicles. This market space is valued at more than $75B over the next decade, with sensors occupying more than half of the fielded cost for vehicles.

Reason for leaving: Position eliminated at Morgan Hill due to company restructuring.

PUREDEPTH, INCORPORATED Redwood City, California January 2005 to June 2006

PureDepth (http://www.puredepth.com) is an innovative technology company transforming the visual display experience by delivering award-winning MLD™ technology. Backed by 51 approved patents and over 80 pending patents, this breakthrough in visualization is the first display technology that provides Actual DepthTM. Founded in 1999, the Company is headquartered in Redwood Shores, California, with a research and development center located in New Zealand and offices in Japan.

DIRECTOR, FEDERAL SYSTEMS

Reported to the CEO. Responsible to develop business and guide technology insertion into DOD C2 and ISR systems across the entire domain of services and platforms requiring enhanced situational awareness.

Introduced and successfully integrated new display and visualization technology across a wide variety of government agencies and civilian contracting firms that improved existing C4ISR collection and analysis systems, enhanced decision making and operational response in the demanding command and control environment.

Coordinated electrical, systems, and design engineering efforts that integrated legacy and future systems.

Forged business alliances, conducted numerous technical presentations, and executed tradeshow event participation and to move the technology to full production.

Recruited and trained more than ten VARs to represent the product in various geographic regions.

Established network of more than 100 contacts in federal agencies to introduce, advocate the use of and move to establish requirement for new visualization tools.

Implemented a five-year partnering agreement with a major Defense contractor for production and development of technology, which formed the centerpiece of the company’s major USN CEDS proposal, valued in excess of $125 million.

Reason for leaving: Company decision to focus on Commercial Gaming and Automotive Sectors, and abandon Federal Sector

CONCURRENT TECHNOLOGIES CORP FRANK COOPER, CTO July 2001 to December 2004 100 CTC DRIVE JOHNSTOWN PA 1-800-***-****

Concurrent Technologies Corporation is a not-for-profit research and development company that provides a variety of information technology services to both the public and private sectors. Concurrent Technologies' services include consulting, systems integration, network design, systems architecture, project management, and legacy migration.

DIRECTOR, DEFENSE AND SECURITY TECHNOLOGIES Johnstown, PA JANUARY 2003 TO DECEMBER 2004 DIRECTOR, AIRCRAFT APPLICATIONS Johnstown, PA January 2002 to June 2003 PROGRAM MANAGER, AIRCRAFT PROGRAMS, NATIONAL SECURITY DIVISION Oct 2001 to Jan 2002 PRINCIPAL STAFF MEMBER July 2001 to October 2001

Reported to the Executive Director, Defense Technologies. Managed a team of 32 direct reports providing situational awareness and battlespace depiction software solutions to the US Army. Revenue for this business was in excess of $10M.

Conducted trade studies and identified emerging technologies to revitalize the USN Special Mission Aircraft, deliver enhanced mission capability, improve training systems and devices, implement weight reduction engineering efforts, and provide organizational design and process improvements for the PMA 290 group of NAVAIR.

This contributed to the establishment of an Aircraft Applications Division within CTC.

Supervised teams of engineers from the electrical, mechanical, structural, systems and aeronautical engineers in the execution of multiple Statements of Work and IDIQ efforts.

Developed the fledgling PMA 290 effort into a $5.7 million revenue stream in 18 months as the program manager.

Recruited appropriate engineering experience in aircraft applications to establish the Aircraft Applications Directorate, garnering more than $20 million in CSTRS development, production and testing contracts and executing them with success. Led negotiation efforts on contract SOW development, and proposal responses.

Led an effort to assess internal and external vulnerabilities of Data Warehouses for use by a variety of DoD agencies, identifying vulnerabilities and developing mitigation strategies for all identified vulnerabilities.

Reason for leaving: Accepted position with Pure Depth as a Director of Federal Systems.

AIR FORCE OPERATIONAL EXPERIENCE

DAVIS-MONTHAN AIR FORCE BASE Tucson, Arizona August 1997 to May 2001 HEADQUARTERS 12th Air Force Organizes, trains, equips and maintains combat-ready forces for rapid deployment and employment. Provides the air component to U.S. Central, Southern and Northern Commands, and serves as the air component to Joint Forces Commands

CHIEF, TASK FORCE RECONNAISSANCE OPERATIONS

Reported to the 12th Air Force Director of Operations. Managed a team of more than 120 through 10 direct reports. Oversaw the operations and deployment of all USAF Reconnaissance aircraft and ensured their ability to meet national tasking for the Nuclear Operations missions at the far end of the spectrum of conflict.

Wrote operations plans for USAF and USN reconnaissance aircraft supporting USSTRATCOM.

Monitored status of forces, developed contingency plans, and briefed senior leadership. Designed and coordinated cross-functional battle staff that provided USSTRATCOM’s reconnaissance task force commander real time information.

Organized and maintained classified and unclassified computer systems.

Served as a director of Reconnaissance for Operation Southern Watch and Operation Desert Fox.

Authored concept of operations for the use of Predator and Global Hawk systems in the Operation Southern Watch area of interest.

Commanded first-ever overseas deployment for task force reconnaissance command and control element.

Orchestrated reconnaissance task force’s year 2000 vulnerability assessment and contingency planning.

Developed and executed four major USSTRATCOM exercises including deployment of 4 aircraft squadrons and supporting units

Received senior leader accolades for organization and presentation of information that enabled executive decisions.

Reason for leaving: Retired from Active Duty.

EIELSON AFB, AK Fairbanks, Alaska

August 1994 to August 1997 WING INSPECTOR GENERAL AND CHIEF, WING CENTER FOR EXCELLENCE Reported to the Wing Commander, 354th Fighter Wing. Managed an evaluation team of 46 through 3 direct reports. Responsible for designing and executing realistic wartime scenarios to demonstrate the capability of a multi-platform (F-16 and A-10) fighter wing to perform its assigned mission. Additionally, the Wing Inspector General generated responses to Congressional Staffs regarding conduct of operations in the Alaskan Region.

OTHER AIR FORCE POSITIONS/ASSIGNMENTS:

SENIOR ADVISOR, ALASKA AIR NATIONAL GUARD February 1992 to August 1994 ASSISTANT DEPUTY COMMANDER FOR OPERATIONS February 1990 to February 1992

CHIEF, ALASKA RECONNAISSANCE OPERATIONS DIVISION June 1988 to February 1990

STANDARDIZATION AND EVALUATION INSTRUCTOR PILOT Grissom AFB, IN May 1986 to November 1986

KC-135 FLIGHT COMMANDER AND INSTRUCTOR PILOT Grissom AFB, IN April 1985 to May 1986

CHIEF, MISSION DEVELOPMENT Grissom AFB, IN July 1983 to April 1985

KC-135 AIRCRAFT COMMANDER Grissom AFB, IN April 1982 to July 1983

CO-PILOT, KC/RC-135 Altus AFB then Eielson AFB, AK July 1977 to Apr1982



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