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Manager Customer Service

April 22, 2020

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Phone: +91-824*******

Location: Hyderabad


A professional with a diversified experience of 5+ years in staffing and customer service industries seeking a challenging organization with a dynamic team environment, which will afford the opportunity to reach my growth potential, where I can contribute the Organization’s growth as well as improve my personal expertise.


5+ year of extensive experience in IT Recruitment.

Good negotiation skills on Tax Terms (W2, 1099, C2C, CTH)

Experienced as an IT Recruiter with full-life-cycle, engagement experience and account management.

Self-managed with ability to work on multiple positions with diverse criteria.

Recruit qualified candidates to meet established hiring targets in a timely manner.

Techniques include database and internet searches, postings and social networking.


Bachelor’s Degree

Major: Bachelor of Computer Application

Osmania University

Hyderabad, T, India



Srinav Technologies Nov 2018 – March 2020

US IT Recruiter

Role & Responsibilities:

Worked on Recruiting H1B Consultants, Green card Holders & US Citizens for Tier 1 Vendors.

Ability to work in-groups and an open attitude towards learning are key traits.

Good understanding of the market (US), Visa terms (H1B, EAD, GC, Citizens), Employment Terms (C2C, C2H, Fulltime) and Payment terms (C2C, 1099, W2 (per hour and Salary basis)

Successfully placed candidates for various clients for the given skill sets.

Interacting with Clients/Tier-I/Primary Vendors on a regular day-to-day basis, and coordinating & maintaining relationship.

Develop and format resumes for effective initial presentation of the candidate to the clients.

Correspondence with the clients for requirements, scheduling interviews, feedback.

Helped recruiting process by interviewing and extending offer of employment to senior level candidates.

Negotiating on the rates, conducting the interviews and placing the available resources in various technologies along with obtaining purchase orders from the client. Exchanging contracts, company information for billing purposes.

Scheduling Interviews for Consultants and guiding them at the time of interview by providing the information of the client.

Handling post interview aspects such as follow-up with the vendor for interview feedback and Contracts.

Monitoring and follow-up till final selection.

Perform all staffing functions needed to fill our clients open job requirements.

A team player, working effectively with senior management in accomplishing objectives highly organized with ability to deliver results.

Clients Worked With: CGI, Cigna, Cognizant, Tech Mahindra, TCS, Wipro, GE etc.,

Conventional Recruitment Tools: Dice, Monster, Career Builder, Tech fetch, ProHires, Constant Contacts.

Tax Terms used: W2, C2C, 1099.

Sovereign Technologies Aug 2017 – Nov 2018

US IT Recruiter

Role & Responsibilities:

Involved in End to End in US International Recruitment Process.

Sourcing, identifying, the Requirements from Top vendors to place Consultants in quick turnaround time in contract, contract-to-hire and permanent positions

Establish and maintain a good relationship with the employees, vendors and the clients

Maintain the Database of the profiles screened and submitted.

Submitting, scheduling interview, follow up with Vendors, negotiation of offers

Excellent record of accomplishment in all positions held.

Posting their resumes into Dice, Monster, Tech fetch, Indeed etc.

Submitting the Profiles to the Concern Lead or Client Manager

Making Follow ups with different vendors for previously submitted positions.

Experience with job sites such as Monster, Dice and Corp to Corp.

Clients Worked With: MACYS, Kaiser Permanante, Pfizer, UPS, Loud Technologies, Bank of West, AT & T, GE, PWC, Bank of America etc.,

Conventional Recruitment Tools: Dice, Monster, Career Builder, Constant Contact.

Tax Terms used: W2 & C2C.

InnovaPath Inc Jan 2015 – July 2017

Bench Sale Recruiter

Role & Responsibilities:

Marketing H1B and OPT/Bench Consultants by posting/submitting their resumes on various job boards/requirements.

Preparing the CV and suggest any modifications required broadcasting the consultants profile to Vendors on regular basis.

Negotiate the rate and billing terms and also sort out the issues in NCA/MSA raised by the legal team with the vendor/s or Implementation Partners

Maintaining friendly rapport with the consultants and making them aware of submissions, vendor/Implementation partner’s calls and client interviews

Handling post interview aspects such as follow-up with the vendor for interview feedback, Po's Joining and MSA.

Keeping the management in loop on clients’ interviews, project start dates etc.

Coordinating with the consultant till he reports to the clients reporting manager.

VisaPro Service Pvt. Ltd June 2014 – Dec 2015

Junior Recruitment Executive

Roles & Responsibilities:-

Manage and execute Full life cycle end to end recruitment process from resourcing, searching, screening, target hunting, negotiating and recruiting candidates for varied IT/non IT skills.

Use effective resourcing strategies such as Job Portals, Internet sourcing, Networking.

Rate/salary negotiation, coordinate and schedule interviews.

Aggressively work through Portals and Social Networking sites to identify candidates with correct skill set.

Sources candidates through networking events, referrals, Boolean searches, job postings and referrals.

Maintain a comprehensive database of all IT and Non-IT professionals with varied backgrounds and expertise.

Meets with candidates over the phone for screening, interview preparation, debrief and salary negotiations.

Screen and evaluate candidate communication skills, verify visa status, confidence level, and work towards on-boarding paperwork.

To speak to the preferred candidates based on the requirement and schedule the interviews based on the availability.

Exit Interview Analysis.

Complete necessary paper-work with all parties in recruitment cycle.

Joining and Induction formalities of all new Joiners ensuring effective Induction, Orientation and on boarding.

Carry out the Background verification of new joiners.

Also specialize in locating those rare, hard-to-find candidates.

Detail-oriented, maintained excellent organizational skill even under pressure, especially in working fast paced environment.

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