Administrative Support Employee Relations

VIOLA BOURNES-JOHNSON

Columbus, OH *****

C: 724-***-****

********@*****.***

KEY SKILLS

Office Management skills

Onboarding Procedures

Administrative Support & Organization

Employee Relations

Conflict Resolution

Communication Skills

Problem Solving

Safety Crisis and Strength Training

Confidentiality and Adaptability

Certified in Microsoft Word

PowerPoint, Outlook, and Excel

Budget and record keeping

Time Management and Scheduling

Calendar Management

Microsoft Word, EXCEL, Outlook,

PowerPoint, Typing

Recruitment Strategies

Critical Thinking

I am a team player with strong work ethics. Collaborating and communication are essential tools in the workplace. It allows one to achieve project goals, while multi- tasking and exercising tact, respect, and good judgement. PROFESSIONAL EXPERIENCE

2023-2025 AMAZON WEB SERVICES, S&A CLEAN TECH, LLC- Columbus, OH Operational Manager- Janitorial Services / Contract

Managed daily operations and communications for staff and vendors.

Facilitated training on the scope of work operations and responsibilities.

Managed schedules, records, inventory, confidential information, BCI checks, while collaborating with HR management / administrative support.

Recruiter for new hires and onboarding. Implemented professional development strategies. Manage work performance evaluations.

Coordinate logistics for inventory delivery, distribution, and various supplies.

Managed company relations, escalations, work requests, and itineraries.

Completed operational plan for new buildings sites and set-ups. 2016- 2023 Child Development Council of Franklin County, Columbus, OH Case Manager / Home Visitor-Disabilities Home Visitor

Provided in-home educational and case management service to parents and children with disabilities (IEP/ISP) in accordance with the HSPS and DHS.

Resolved conflict and managed negligence in the homes with positive feedback, corrective measures, and effective communication.

Communicate effectively with organization, HR management, and external resources in Franklin County.

PROFESSIONAL EXPERIENCE

2018-2023 AMAZON WEB SERVICES– Horton Industries LLC Campus Supervisor- Janitorial Services/ Contract

Managed daily operations, training delivery, and communications for staff and vendors. Facilitate training and scope of work operations and responsibilities. Manage work performance policy and procedures.

Managed schedules, records, inventory, confidential information, BCI checks, while collaborating with HR management / administrative support.

Recruited for new hires, onboarding.

Communicate effectively with employees, managers, vendors, and associates.

Coordinate logistics for inventory delivery, distribution, and office supplies.

Managed company relations, escalations, work requests, and itineraries.

Completed operational plan for new buildings sites and set-ups. 2015-2016 Our Lady of the Wayside, Lorain, Ohio

Direct Care Professional

Aided individuals with intellectual and physical disabilities.

Prepared nutritious meals, medication management, and maintain a clean and safe living environment

Provided emotional support and companionship to clients

Mobility Assistance and transportation.

2011-2014 Sparkman High School, Huntsville, Alabama ISS Teacher

Managed structured learning for students that were assigned to In-School suspension due school infraction.

Supervised students with intellectual, behavioral, and academic needs.

Facilitated groups on skill development and personal growth.

Maintained communication with teachers regarding student progress and issues and facilitate the delivery of assignments and materials to students.

Implemented and enforce school policies and procedures related to student behavior, addressing any disciplinary issues that arise.

Provided academic support and behavioral guidance to students, helping them reflect on their behavior and develop strategies for improvement.

Maintained accurate records of student attendance, behavior incidents, and academic progress during their time in ISS.

2012-2014 Brooks Home Health Care, Huntsville, Alabama Direct Care Professional

Aided an individual with intellectual disabilities. Prepared meals, medication management, and light housekeeping. Provided emotional support and companionship to clients and transportation.

EDUCATION

University of Phoenix

BS in Human Services and Office Management 2018-2021

AA Human Service Management 2013-2014

AA in Criminal Justice 2009-2011

Business Institute of PA 2001-2003

ASB Office Administration

United States Army Reserve 1988-1996

Honorable Discharge

88N10 Logistics

REFERENCES AVAILABLE UPON REQUEST

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