Data Entry Customer Service

SARAH DAWIDOWICZ

Columbus, OH ***** • 614-***-**** • *****.**********@*****.***

PROFESSIONAL SUMMARY

An accomplished and talented professional with a comprehensive background in collections, skip tracing, and office assistance.

Core Competencies

Soft Skills

•Microsoft Office

•Data Entry

•Customer Service

•Training/Coaching

•Negotiation and Resolution

•Arteva, Accurint, Nexus

•Skip Tracing

•Debt Collections

•Data Analysis/Interpretation

•Business Ownership/Management

•Payroll

•Leadership

•Initiative

•Performance-Focused

•Analytical

•Solution-Oriented

•Exemplary Communicator

•Committed to Excellence

PROFESSIONAL EXPERIENCE

ACCS Gahanna, OH

Collection Agent 01/2019 – 06/2023

Performed inbound and outbound calling 100+ daily

Informed consumers of past due accounts

Handled collections and skip tracing of past due debts

GC Services Columbus, OH

Retention Agent 06/2014 – 08/2018

Performed inbound and outbound calling 150+ daily

Received and processed program applications from consumers

Informed consumers of federal programs and stipulations

Processed collections and skip tracing of federal debt

Moore Law Group Irvine, CA

Senior Collector 03/2012 – 10/2013

Handled collections and skip tracing

Mitigated accounts prior to legal action

Managed customer escalation to resolve past due balances

Problem-solved to find customers solutions to debts

Weltman, Weinberg & Reis Grove City, OH

Collector 01/2010 – 03/2012

Handled third-party collections on delinquent credit cards, student loans, probate collections, and business corporate accounts

Performed skip tracing

Mitigated accounts prior to legal action

Completed assigned inbound and outbound calling

Law Office of Curtis O’ Barnes Columbus, OH

Collector 06/2006 – 01/2010

Negotiated and collected on delinquent credit cards

Abided by all FDCPA laws

Met standards for company and individual goals

IQOR Westerville, OH

Student Loan Agent 02/2002– 05/2006

Collected on defaulted federal student loans

Located and processed borrowers

Arranged repayments for past due obligations

AFFORDABLE COPIERS & FAX Las Vegas, NV

Office Manager 1989 – 1999

Performed various office duties as assigned

Supervised staff of copier salespeople

Managed maintenance company of 25 employees

NAILS 4U BY SARAH Corona, CA

Owner 1977 – 1989

Operated self-owned nail salon

Hired and trained staff of 10 employees

Maintained detailed records and consistent clientele

Ensured continued customer satisfaction

EDUCATION

Brigham Young University Associates Degree – Business Administration – 1978

Brigham Young University Associates Degree – Fine Arts – 1978

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