Account Management Customer Service
Resume:
Contact
David Lyons
********@*****.***
Objective
To leverage my expertise in collections, account management, and customer service to drive results and growth in a part-time or full-time role working remotely
Summary
Purposeful collections of professionals with 10+ years of experience in account management, skipping tracing, and team training. Proven ability to improve collection rates, lead teams, and ensure compliance.
Work Experience
2019 – MARCH 3/31/2025
Credit Services Recovery Specialist Huntington National Bank
Contact charged-off customers to collect payments and negotiate balances.
Update collection files and complete necessary paperwork.
Utilize skip tracing and Lexis/Nexis to locate customers
Recommend actions regarding repossessions, bankruptcies, and foreclosures.
Collaborate with managers to arrange legal action and repossession as needed.
Work from home, utilizing virtual tools and technology to manage accounts and communicate with customers and team members.
2016-2019
Sr. Collection Specialist Discover Financial Services
Managed inbound pre-delinquent collections and qualified for incentives for 4 months.
Trained account managers on Active Share.
2011-2016
Collection Specialist GC Services Inc
Managed student loan accounts, utilized negotiation skills, and functioned as an FDCPA subject matter expert.
Achievements
Qualified for incentives for 4 months as a Sr. Collection Specialist.
Trained account managers on Active Share.
Improved collection rates and maintained $ per dialer hours as a Skip Tracer.
Functioned as an FDCPA subject matter expert at GC Services Inc.
Education
Associate Degree in Business, Ashford University.
Bachelor of Arts in Business, Bellevue University.
Skills
Composer
Webex
Debt manager
Passport
Collateral recovery system
Workday
Pacer
Outlook
Microsoft PowerPoint
Microsoft One Note
Microsoft Word
Microsoft Excel
Microsoft Teams
Acrobat Reader
Enterprise Document retrieval
Black book. Lender solutions online
Black Night Mortgage System
SCRA
ERP database software
Lexis nexus
ESS
CACS
PRODUCTS I HAVE EXPERIENCE WORKING
Defaulted checking and saving accounts.
Defaulted installment loan accounts
Personal loan accounts, secure and unsecure accounts,
Probate deceased accounts!
Bankruptcy accounts
Litigation accounts for wage garnishments
Mortgage accounts that are charged off
Contact this candidate