Project Manager
Resume:
Chris Wainwright, PMP, SCM
Dublin, OH 43017
*************@*****.***
SUCCESS HIGHLIGHTS
Network Reconfiguration Project
Saved $3.3M in an internet connection project by renegotiating contracts with all three
providers. This included design of a new data center, reduced rental costs and increased IT security.
Work Order Ticketing Application Replacement Project
Led a project which increased field technician work process efficiency by 25%. We reduced their
time submitting on-line documents with state-of-the-art communications and significantly reduced software costs.
Windows Operating System Upgrade Project
This was the most complex project I led as it involved upgrading and/or replacing over 39,000
laptops, desktops and virtual machines used by anyone employed by a Fortune 500 corporation. That included all employees and agents U.S.-wide and all off-shore developers in India, Germany and Australia. By meeting with and working with all department managers, developing detailed plans and detailed schedules, we completed the project on schedule with miniscule impact to the users and no impact to business operations.
Web-Application Security Upgrade Project
Implemented a major security upgrade of all application-to-application communications and
eliminated certain vulnerabilities to hackers. I was brought in because the previous
project went past deadline and removed major scope that my project completed. I implemented strong project controls, solved major roadblocks and completed the project on schedule. This corporation’s web applications were no longer vulnerable to these types of web hacks.
Electrical Substations Automation Project
Saved a large Midwest electric utility over $1.2M by implementing a substation automation project. This involved network design and installation of 1,500 intelligent devices. Savings were achieved through remote monitoring and managing of substations. As well, customer response times improved by 15% as technicians were able to remotely make adjustments and restore customer electricity from a centralized office.
Banking Regulatory Compliance Project
Saved a Fortune 500 financial institution millions of dollars in fines ahead of a Federal
audit. My team rigorously investigated all IT applications against PII, AML, BSA and KYC regulations. 11 major non-compliance issues were identified. I then met with executives and application owners to inform them of those issues, show them where they were found in the code and gain their buy-in to immediately address them. All were remediated prior to the audit, avoiding any possible fines.
SKILLS HIGHLIGHTS
Project and Program Management
Servant Leadership
Stakeholder Relationship Management
Managerial Courage
Resource Management
Project Team Management
Scheduling with Milestones
Risk Management
Virtual Team Management
Strong Communications Skills
Issue Resolution
Budget Variance Monitoring
Variance Analysis
Cost Tracking/Analysis
Integrate Contractors & Vendors
Monitoring Project Budgets
Forecast Updates
Estimate vs. Actuals Analysis
Tracking of KPIs
Create Work Orders
Collaborate with Project Teams
Coordinate Project Meetings
Timely Status Reports
Project Financials and Budgets
Collaboration
Contracts Processes
Develop & Compile KPIs
Problem Solving Skills
SOX Variance Analysis
Requirements Analysis
Vendor Management
Business Process Analysis
Organizational Change Management
Continuous Improvement
Release Bridge Calls
Drive Team to Complete Deliverables
Removal of Roadblocks
Swim Lanes Flow Charts
Technical and Process Documentation
Technical Writing
Process Diagrams
Documentation Management
Roadmap Creation
Technology and Methodologies
Waterfall Methodology
Project Management Life Cycle
IaaS, PaaS, SaaS
Agile Methodology
Software Development Life Cycle
User Applications
Scrum
Enterprise Data Management
Back-End Applications
On-Premises
E-Commerce B2B, B2C, C2C
Infrastructure
Cloud
Lean Methodology
Document Current State
Tech Refresh
Document Desired Post State
Document Workflows
Tools and Software
MS Project
Organizational Change Management
Microsoft Azure
Clarity
IT Change Management
Office 365
Word
Adobe Acrobat
Service Now
Excel
CMDB
SameTime (IBM)
Power Point
Jira
SharePoint
Teams
WORK EXPERIENCE
Sr. IT Project Manager at Edward Jones, St. Louis, MO — August 2022 – July 2024
Websites Security Upgrade project:
oLed a culturally and geographically diverse team to upgrade 1,800 web application-to-application communications services from HTTP to HTTPS, enhancing Edward Jones' enterprise-wide security posture.
oCollaborated with senior IT leaders, Information Security and technical teams in a matrixed organization. Drove timely issue resolution in a collaborative manner.
Sr. IT Project Manager at Ameren Electric, St. Louis, MO — February 2022 – July 2022
Electrical Substations Automation project:
oSaved Ameren Electric $1.2M by implementing Intelligent Electronic Device (IED) controllers across Ameren electrical grid enabling centralized remote-control monitoring and updates.
oIntelligent Electronic Devices allowed use of SCADA for monitoring and controlling substations.
oCustomer response times improved by 15% as technicians were now able to remotely restore customer electricity from a centralized office.
Sr. IT Project/Program Manager at Abercrombie and Fitch, New Albany, OH —
March 2021 – January 2022
VxRail Hyper-Converged Infrastructure (HCI) Management project:
oThis project doubled compute, storage, networking, and virtualization resource capacity to align with Open Compute Project (OCP) data center best practices.
Oracle Gen 8 Exadata Frames Upgrade project:
oReplaced six legacy Oracle Gen 4 Exadata frames with two Oracle Gen 8 Exadata frames and migrated 148 databases.
IT Project/Program Manager at Brightview Enterprise Solutions, New Albany, OH —
October 2019 – May 2020
Work Order Ticketing Application Replacement Project:
oReplaced an on-premises work order system with the cloud-based SaaS application Core and its mobile application, streamlining operations and enhancing accessibility.
oField Technicians no longer needed to find free Wi-Fi and their work process efficiency improved by 25%, allowing more time for them to perform work.
IT Project/Program Manager at Nationwide Insurance, Columbus, OH —
May 2014 – May 2019
Windows Operating System Upgrade project:
oMulti-year, enterprise-wide upgrade of over 39,000 computers.
oDirectly engaged C-Suite executives and department leaders to gain buy-in, alignment and remove roadblocks.
oBy developing detailed plans, the project was completed on schedule with miniscule impact to the end users and no impact to business operations.
Network Reconfiguration project:
oSaved $3.3M by renegotiating contracts with all three ISPs (Internet Service Providers).
oNetwork was a fiber loop between Nationwide’s Columbus area buildings.
oThis involved design of a new data center, reduced rental costs and increased
IT security.
Banking Regulatory Compliance project:
oSaved Nationwide millions of dollars in fines ahead of a Federal audit.
oLed the project team to rigorously compare IT applications against PII, AML, BSA & KYC regulations, identify gaps and remediation actions.
oEleven major non-compliance issues were identified and remediated on time.
IT Change Manager at Nationwide Insurance, Columbus, OH — June 2007 – May 2014
Advanced through roles of increasing responsibility from Change Control Analyst to Senior Change Control Analyst, IT Change Manager and the department’s acting Project Manager.
Managed both funded and unfunded projects that enhanced and improved Nationwide Insurance’s IT Change Management processes.
Web Applications Developer at Nationwide Insurance, Columbus, OH —
May 2004 – June 2007
Developed and customized HP’s Service Center to enforce proper IT Change Management processes, enhancing workflow efficiency and compliance.
Designed and implemented the Vendor Bridge Monitor application, enabling automated text notifications to on-call pagers for improved incident response.
Sr. Electronics Technician at Alliance Data Systems, Columbus, OH — July 1993 – May 2004
Maintained computer-controlled machines for automated scanning, printing and packaging of medical and credit card billing statements, credit card production, check scanning / reading, high-speed mail scanning, sorting and packaging, ensuring operational efficiency and accuracy.
Sergeant in United States Air Force, U.S. and South Korea
Aircraft Armament Systems Specialist
Promoted to Sergeant nine months ahead of schedule, recognized for discipline, strong work ethic, consistent performance and dedication to mission and team.
EDUCATION
DeVry University
B.S. in Computer Information Systems (CIS)
Northeast Iowa Community College
A.S. in Electronics Engineering Technology (EET)
CERTIFICATIONS
PMP (Project Management Professional from PMI, #: 1491990) 2012
CSM (Certified Scrum Master from Scrum Alliance, #: 000470542) 2015
SEP (Strategic Execution Professional from Duke University) 2018
SCPM (Stanford Certified Project Manager from Stanford University) 2013
ITIL (Information Technology Infrastructure Library) v3 2010
Expert-level documentation and technical writing abilities, Strong process mapping and workflow development skills, Experience with governance frameworks and change control, Excellent stakeholder management capabilities, Advanced organizational and prioritization skills, Understanding of product development lifecycles and flywheel methodology, Ability to bridge technical and business communications, Ability to develop and maintain roadmaps, charters, SOPs and intake, Proficiency in documentation management, Experience with project/portfolio management tools, Knowledge of process mapping software, Familiarity with governance and compliance tools, Experience with API documentation tools, Understanding of infrastructure and engineering tools, Accuracy and completeness of technical documentation, SOPs and supporting artifacts, Adoption of governance, change control and flywheel processes, Stakeholder satisfaction with documentation quality, Effectiveness of Governance and Change Control board, Effectiveness of product flywheel meetings and outcomes, Roadmap and Pipeline alignment, Cross-team collaboration effectiveness, Attention to Detail, Accounting Principles, Organizational and Planning Skills, Project Breakdown Structures, Work Breakdown Structures, Variance Reporting, Strong Analytical Skills, Strong Problem-Solving Skills, Ability to Break Down Large Issues into Workable Solutions, Ability to Clarify Issues, Ability to Identify Solution, Learn Quickly, Ability to Prioritize, Demonstrates Good Interpersonal Skills, Easily Approachable, Builds Rapport, Diplomacy and Tact, Meets and Requirements, Exceptional Communications and interpersonal skills, Communicate Technical Information to Nontechnical Persons, Client Relationship Management, Adaptable, Customer Relationships, Dashboard Monitoring, Portfolio Management, Stakeholder Communications, Status Reporting to Executives, Veritas, Data Quality, Data Integrity, MDM, Risk Tracking, Issue Reporting, Jira Dashboards, Card File, and Backlogs, Oracle, Scope Management, Release Management, Incident Management, Data Center Projects, Resource Allocation, Team Management, On-Shore Contractor Management, Off-Shore Contractor Management, Project Lifecycle, Project Execution, Incident Response, Cost Savings, Security Posture, Telecom Project, Utilities Projects, Fiber Network Projects, Application Development, Cross-functional Teams, Matrixed Teams, Software Development, Virtual Teams Management, Business Acumen, IT Migrations, IT Implementations, CAPA Plans, Maintains the Effectiveness of the CAPA System Records, Effectiveness Checks, Raise Nonconformances, Root Cause Investigation Process, Apollo Diagrams, Financial Acumen, Strategic Planning, Financials, Business Intelligence, Strategic/Financial Analysis, Intellectual Curiosity, Organizational Skills, Communication Skills, Presentation Skills, Fast Paced Environment, Verbal Communication, Written Communication, Vendor Management Systems, Project Management Execution, Fast Learner, Action Oriented, Reliable, Manages Ambiguity, Planning, Navigating Complexities, Managing Complexities, Multiple Projects, Web-based Platforms, Competing Priorities, SQL, Adobe Products, Digital Marketing, Determine the Root Cause, Investigational Tools, Meet Business Needs, Achieve Business Goals, Compliance, Multifunctional Teams, Consistency with Enterprise Code of Conduct, Audit-readiness, Support Division of Goals, Support Attainment of Goals, Align with Enterprise Goals, Accountable for Achieving Objectives, Timeliness, Decision Making, Active Listener, Translate Business needs into technical specifications and feasibility reports, Develop use cases, process flows and functional models to support project execution, Manage requirement changes and ensure alignment with business objectives, Manage scope, Collaborate with project managers, quality control and technical teams to ensure business acceptance, Maintain regular communication with clients, Microsoft excel, M&A integration efforts, Lead end-to-end project execution for M&A integration workstream, Collaborate with global stakeholders, ensure scope, timelines, Customer Expectations, Develop and maintain detailed project plans and timelines, Ensure timely and accurate project reporting, Manage and direct the activities and personnel associated with small to large-scale projects, focusing on non-IT business applications and disciplines, Assist with special projects related to impact ingredients, packaging, and manufacturing sites, Collaborate with project sponsors, business units, and users to define project scope and focus, Implement project requirements, plans, processes, and tools, Assign, guide, and monitor project staff, Ensure project success by delivering quality solutions within defined budgets and timelines, Provide expert project guidance and support throughout the project lifecycle, Provide tracking, reporting, and presentations to management and users, 11+ years of project management experience, Strong project planning and scheduling abilities, Proven ability to identify and mitigate project risks, Excellent communication skills, both written and verbal, Ability to adapt to changing project scopes and timelines, Strong attention to detail, Proficiency in Microsoft Office Suite, Understanding of regulatory requirements, Packaging background, Quality control, effective communication, change management, stakeholder management, strong interpersonal and presentation skills, regulatory requirements, Manage cross-functional project timelines, follow up with project team members to ensure timely completion of tasks, Active engagement and leadership of relevant global projects, adherence to established PMO governance guidelines, data driven business proposals, identifying and managing critical project issues and risks, and timely communication to senior leadership, Provide clear and consistent communication, both oral and written to all project stakeholders on key project elements such as scope timeline and issues, Recommend and implement strategies and enhancements to improve efficiency, accuracy, and compliance adherence, accuracy, and compliance adherence, Develop and maintain effective KPIs to support enterprise goals, Cross-Functional Engagement, Ability to Influence and Maintain Effective Working Relationship, Analytical skills, Strong Work Ethic, Will to Win, Strong Leadership Presence, Accountability, Continuous Improvement, Problem-Solving, Attention to Detail, Adaptability, Decision Making Skills, International Work Experience, Continuous improvement methods and application, Proven experience in managing and leading diverse teams, Thorough Understanding of budget processes and financial management, Experience with scanning, Experience with scanning, Understand and implement regulations within the project scope, Willingness to travel, Managing stakeholders, including suppliers and team members, Knowledge of warehouse management, Collaborate effectively with team members and other stakeholders, Agile methodologies and project management frameworks, Knowledge of various operating systems, Proven experience in change management within an IT project context, Ability to develop and manage project timelines effectively, Experience in team management, including remote teams, Quality assurance, data review, preparation for certifications and audits, and maintaining up-to-date records, Overseeing the establishment of quality assurance goals that align with the company's objectives and policies, Analyzing data from various quality assurance activities to ensure alignment, Preparing for and managing certifications and audits, Ensuring that all company quality records are up-to-date and accurately reflect enterprise’s internal processes, Statistical process control (SPC) methods to determine outliers and changes to the stated process, Collaborating with management team to present technical and program information, Verifying the reliability of all equipment, materials, and services, Designing and implementing quality assurance training programs, Managing the investigation and resolution of customer complaints regarding technical or quality issues, Collaborating with the Lab Manager to maintain lab standards and traceability, Proficiency in using Atlassian Jira for project management and issue tracking, Demonstrated experience in Bug Tracking to ensure software quality and usability, Strong understanding of Cloud Technologies and their application in software development, Experience with AB Testing, Familiarity with Agile Scrum methodology and its application in a team setting, Experience in Auditing to ensure adherence to quality standards and regulations, Excellent Customer Service skills, Proficiency in Defect Management, including identification, tracking and resolution, Communication, Management, Documentation, Microsoft Excel, Training, Planning, Procedures, Microsoft Word, Review, Design, Implement Strategies, Leadership Skills, Vendors, Consulting, Implementation, Networking, Microsoft PowerPoint, Stakeholders, Lotus Notes, Methods, Execute, Best Practices, Process Improvement, Research Analysis, Ensure Compliance, Develop project documentation including timelines, initiation document, work break down structure,
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