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Customer Service Representative

Location:
Edmonton, AB, Canada
Posted:
February 29, 2020

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Resume:

LAU SHAYOK

*** **** **** *** **, Edmonton, AB T*T 1M7

825-***-**** adb2ek@r.postjobfree.com

OBJECTIVE

Customer service representative allowing opportunity for demonstrated leadership, communication, retail and management skills proven within over 10 years of customer service employment.

PROFILE

•Motivated, personable business individual with over a decade of customer service experience.

•A true team player with leadership skills to improve and promote business opportunity.

•Adaptive to all work fields.

•Flexible, reliable, dedicated and versatile.

•Enthusiastic, hardworking and a positive attitude.

SKILLS SUMMARY

•Outstanding leadership, communication, presentation and sales skills.

•Collections experience in small business; working with the customer to rebuild credit.

•High energy and stamina with ability to work effectively under pressure

•Ability to take charge of multiple tasks efficiently and productively.

•Managerial experience: scheduling, delegating tasks, maintaining customer and company satisfaction.

•Typing speed of 70 WPM.

•Computer literacy skills including but not limited to Microsoft Word, Excel, and Power Point.

•Strong knowledge of entering and maintaining data, skilled at scheduling client appointments and time management.

•Overseen the coordination and scheduling of interviews.

•Assist in developing processes, collecting, analyzing and evaluating data to report on progress and make recommendations for improving diversity hiring.

•Ability to manage in a complex, fast-paced, & high-stress environment and effectively motivate, train, and manage a team.

•Have a strong passion for coordination, analytics, networking and outreach.

•Experience in developing and implementing diversity-focused recruitment, guidelines, tools and training to educate and achieve a high level of diversity and inclusion hiring.

•Acted as a brand ambassador for the company as well as educated candidates on the culture, career growth, benefits and many advantages of working within the company.

•Focused on process and efficiency improvements.

•Completed OTEC Service Excellence Certificate.

WORK EXPERIENCE

Customer Service/Marketing

•Collecting past debts to rebuild customers’ credibility while protecting the companies’ interests.

•Collect feedback for a range of companies concerning their customers’ experiences with the establishment.

•Up-sell services to existing customers and attract new clients.

•Quickly resolve any customer service issues with ease and efficiency.

•Maintain company goals and sales numbers to ensure highest productivity levels.

•Retail Management/Leadership.

•Management positions in high traffic retail locations consisting of delegating tasks, inventory, scheduling and merchandising.

•Over-see stock shipments coming in and out of the stores.

•Ensure store is prepared for internal audits through analysis/preparation of quality assurance and inventory statistics.

•Cultivate strong business relationships with customers to drive business development.

•Conducted TD Canada surveys by phone with existing clients.

•Effectively inputted responses on database during calls.

•Recorded and led client feedback.

•Carefully reviewed and submitted survey data in preparation for computer analysis.

Hiring Manager/ Recruiter

•Experience in setting up interviews and conducting post-interview assessments.

•Crafted an accurate and detailed job description to attract the best candidates.

•Completed phone interviews to further narrow down the candidate pool, and scheduled interviews.

•Used interview questions for assessing the skills and qualifications of potential applicants.

•Often conducted the first interview after a candidate passes through the initial screening.

•Evaluated resumes, interviews and present qualified candidates to and solicit feedback on candidates to refine recruiting strategy as applicable.

•Met monthly referrals, targets and objectives.

•Responsible for developing, delivering and evaluating the recruitment and sales strategy to meet targets within agreed time-frames.

•Raised awareness and increased hiring numbers.

•Was able to set expectations for the interview process, as in assigning interview topics and questions.

•Ensure positive candidate experience with frequent and timely communication throughout recruitment process.

General Labor/ Cashier

•Performed demolition and heavy lifting.

•Shipped and received products for clients’ in-person.

•Responsible for making and labelling boxes.

•Filled and securely sealed biscuits bags.

•Completed orders within set deadlines.

•Fulfilled supervisory duties when needed, such as training and delegating duties to staff.

•Inputted orders into Point of Sale system.

•Helped with concerns and enquiries of clients.

•Stocked storefront and display case.

•Maintained cleanliness of store.

•Processed debit/credit/ check transactions

EMPLOYMENT HISTORY

Star Marketing Calgary, AB

Hiring Manager/ Recruiter, 11/2019-02/2020

Gatestone & Co. Toronto, ON

Risk Management Operations Agent, 05/2017-09/2019

Arts Marketing Toronto. ON

Market Research Associate, 02/2016-04/2017

Northern Pet Biscuits Vaughan, ON

General Labourer, 05/2015-01/2016

Rogers Communications Toronto, ON

Customer Service Representative, 09/2014-03/2015

Corsential Market research Toronto, ON

Customer Service Representative, 03/2012-09/2014

Thyme Maternity Ottawa, ON

Assistant Manager, 03/2011-03/2012

Elementa Data Collection Ottawa, ON

Customer Service/ Data Researcher, 10/2009- 02/2011

Bikini Village Ottawa, ON

Cashier, 03/2009-08/2009

EDUCATION

Hillcrest High School Ottawa, ON

Ontario Secondary School Diploma 2007

Recording Arts Canada Toronto, ON

Sound Engineer Diploma 2016

REFERENCES

Character and academic references available upon request.



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